311 thoughts on “Rogers Internet Overage Charges due to Wrong Usage Counter. Beware!”

1. Here is information on how to start a class action lawsuit:
   http://www.cbc.ca/marketplace/2012/busted/classaction.html
   Power to the people!

2. I’ve been having the same problem with my internet. I acutally disconnected my modem from my computer and placed it in another room, and unplugged my computer from the wall for more then 24 hours and when I checked my internet usage the next day there was usage listed for that day. How is that even possible? I also phoned rogers to complaing and they gave me the run around at first but have finally admitted that it is a known problem and that they are investigating. If someone wants to start a class action lawsuit you can also add me to the list. Maybe it’s time to inform the police?

3. This is Ed again. Following up with the blog that i posted on Aug 11 2012.

   I spent over 1 hr on phone with Rogers today and they finally admit it is a problem on their side with the overusage and they will waive all the overusage charge. They said it is currently an issue that they are investigating with other customers for abnormal usage, like for my case of using 40 G on Aug 11 when on that day i took my whole family out and did not get back home in the evening.

   They raise a ticket back in May/June but never get resolved. Over the weekend i got them to raise 2 tickets but it seems also there are communication issue witin the tech support department in between administrative level on how to resolve this. Now today i got someone more competent on phone and they find out it is a current issue with Rogers.

   In all for the past 2 or 3 months, i spent almost 6 to 7 hrs on the phone about this issue. In July i called the billing department and they told me that the extra 50 dollars for internet overusage is legit. Now they will credit me back .

   Trust me, all the time i spent on the phone to finally get Rogers to admit it is a problem on their side, i think i deserve to get something back from them . I am still thinking about joining a class action lawsuit on this one, specially they told me in July that 50 dollars for overusage is legit for that month

4. Well first I’d like to thank Trueler for this blog, it shows me that I am not alone in this over usage/billing.

   This over billing has happened to me 3 times in the past 2 years. Usually around the Christmas holiday season my monthly usage goes from an average of 12GB to over usage on my 60GB plan. It also happened to two of my co-workers at the same time. We all work in IT and are quit certain our home networks are quite secure but then it happened again and we all thought it must be a scam from Rogers but there is nothing we can do.

   Last week, while on vacation my daily usage went from avg. 450MB (before I left) to avg 11GB per DAY. I phoned a friend to disconnect my wireless router but not before hitting $72.00 over usage which I will have to pay. You have to pay! You can’t switch to another provider because they are all in bed with the CRTC.

   Bottom line folks, we are being screwed, there is nothing we can do except launch a class action law-suit.

   Please someone post when a class action law-suit is filed and I will gladly join in.

   Sincerely,
   Steve22

5. I have been a rogers customer for 10 years and using internet from them all those years. For the past 2 months, my internet usage meter were indicating way past my monthly allowance. There are a few days that the counter was showing 40 to 50 G being used which is already half my monthly allowance. I called them a few times and it was no use. They keep saying to me that the usage is legit and it is a problem with my laptop or it has a virus .. i scan my laptop and everything seems fine. There is no virus whatever that can cause huge bandwidth usage like this. I think i am really pissed off with Rogers internet. I have paid the extra 50 dollars and now i have heard Rogers will double it to 100 dollars. I believe i will have to cancel all my roger packages and lose a loyal customer.

6. 2 months in a row I’ve had overage charges. I really doubt I went over the cap this month. Nothing short of Fraud. Will be cancelling rogers if this happens again. The Censorship Rogers does is absolutely pathetic as well.

   They’re already in hot water for the throttling guess fake overage charges is there new tactic to screw people out of money.

7. My usage has been through the roof for months and I haven’t been able to figure out where it’s coming from. So when I went on vacation for the first two weeks of July I thought I’d check everyday on the Rogers site to see if I was still showing usage. Funny thing … every single day I was away, the website said my usage was unavailable. 14 days straight. The day after I get back … surprise, surprise, their “technical difficulties” went away. I don’t think Rogers has any idea how much bandwidth their customers are using.

8. And here I thought my kids were downloading a lot more videos or playing games like crazy! Our internet usage has gone through the roof lately, 7GB alone last Friday! We have a secured wireless system and based on this I will be verifying the wireless usage. I think that between Rogers’ sending their own packets as mentioned by Bill is blatant thievery! You are paying for them to be able to track the info they need to bill you! Ludicrous! Thanks John for the hint and I will check my modem (which I had to purchase) before I change my package to get the extra 20GB. Also love how they change their packages and offer better service for the same price but dont even inform you that you can do this change for no extra cost. One thing to look out for is a “chatty” network card! I worked in one place and had the IT department calling me one day asking what in the world I was connected to as I was drawing more bandwidth then most of the office combined! I was only connected on the company’s portal so they came and got the laptop. It turned out that the network card was faulty and racking up the usage on its own. That may explain some peoples issues but this sound far more like fraud on the part of Rogers.

   I am also going to look at getting something to properly monitor internet usage so I can go back to them with accurate information and demand an explanation along with a refund. They may have a virtual monopoly on cable TV in Ontario but internet is a different thing.

9. I’ve had that happen me at least four noticable times in the last 3 years already. This time it is out of hand! they (Rogers) keep tell me to upgrade so I do. Now I’m at 250GB per month (Ultimate). My billing cycle is 13th of every month. from July 14 to July 26, somehow I managed to upload 20 Gigs a DAY!? when my regular usages are about 110Gigs a month. even when I recieved the 75% notification I turn everything off and I get 21 Gigs of Upload usage that day! Explain that? I have the newest modem, the SMC D3GN router modem. I been charge overages many times, I’m getting quite annoyed. Do you think their business model is to screw with the counter in order to get you to upgrade to a higher plan or incur overage charges until you get fed up?

10. DOWNLOAD A BANDWITH MONITOR.

    THERE ARE PROGRAMS THAT RECORD EXACTLY HOW MUCH INTERNET YOU USE.
    AND THEY MAKE LOGS FOR EVERY SINGLE DAY, SHOWING TOTAL (PRECISE) USAGE.

    YOU CAN PROVE THAT THEY ARE SCAMMING YOU!

    THE ROKAIRO BANDIWITH MONITOR IS ESPECIALLY GOOD, AND ITS FREE.

11. Rogers older modems are set for the plan at time of purchase . Im using an older express 60 gb limit and have been going over by 15+ GB gettiong charged $30 per month +/- per usage. Rogers didnt inform me that they changed thier Express package to 80 gb limit and that i would have to come in to get a new modem to bring my package up to date. Maybe it’s time for a class action suit against this corporation. OR at the very least informing the public of this practice of Rogers not informing thier clients and providing new modems first befor charging them for overusage on the new internet plans offered by Rogers.

12. I am having a very similar thing happpening with my cell account – any hints if this counter also affects cell?

13. I’m also seeing more download usage than usual myself lately, here’s my story – so far;

    I recently updated my Rogers internet service – actually I didn’t update my package I had to update my modem to ‘handle’ the speeds AND usage allotments.

    While doing this I looked up the specifications of my old modem and found that they could easily handle the new speeds, BUT the Rogers computer system wouldn’t allow the rep to increase my download allowance with the existing modem. (or so they said)

    So I talked them into a free modem rental and 30% off for one year. I figure the 30% off will pay for a new modem next year.

    That aside; I setup the new modem and enabled the built-in router & wireless. I noticed constant internet traffic and all my switches were also showing constant traffic across all ports simultaneously.

    With WireShark I captured some packets and found that coming in were IP v6 “Neighbor solicitation” packets AND the addresses were owned by Rogers.
    This traffic although constant calculates out to 1.7 Gig / month. Not much (120 G allowed) but it’s there none the less.

    I opened an incident, send them the packet capture dump, they replied they fixed it– but of course nothing has changed and I didn’t have time to follow up – after reconfiguring to block the packets with my old router. (blocking the packets doesn’t stop the download counter)
    In any case it seems with the new modem (and this issue, related or not) my daily download amount is much more than it was with the old modem – about 1 G extra/day.

    *So has anyone noticed that their daily usage has jumped higher than previously?

    *When did you notice and did you upgrade to the new modem technology?

    (my new modem/router is a Cisco DPC3825 – which I have setup in bridge mode because the firewall is a sieve)

14. Support session established with Angelica.

    4:06 PM Angelica: Hello, thank you for choosing Rogers Hi-Speed Internet Live Support. My Name is Angelica, how may I assist you today?

    4:08 PM Me: Good afternoon. I’m contacting you in regards to a significant 10GB of usage yesterday the 17th. We keep track of every major download, every game, ever movie, every show. We did not download or view anything that big yesterday

    4:08 PM Me: The addition of that 10GB puts close to going over our limit this month

    4:09 PM Me: is there a way to find out when that was downloaded or what it was?

    4:09 PM Angelica: I can look into that for you, one moment please.

    4:10 PM Angelica: Unfortunately we do not have access to see exactly what content is being downloaded/uploaded or from what computer (if you have more than 1) for security reasons on our end. The only thing we can recommend is to secure any wireless connections that you may have. You can also try running a virus scan on any computers that are connected to the internet, as well as check for any peer-to-peer program that may be running in the background as well as any messages that may be stuck in the outbox of any mail pop clients (such as Outlook) that are constantly trying to be sent as this can contribute to high upload usage showing on your account as well.

    4:14 PM Me: Our wireless network is secure. We have a lengthy, and random password. We have up to date anti-virus. No virus is going to mysteriously devour 10GB of data, nor would any mail client take up that much data, regardless of how hard it tried. Any peer-to-peer usage would be trackable on my end by the programs we use, there is none for the 17th.

    4:18 PM Angelica: Unfortunately we can’t see the content of what was downloaded, we can only see the data itself. For now the only thing I can recommend is to try changing the password for the wireless as well as check all computers again to make sure nothing is running or it doesn’t go over by July 22. The usage was also over last month by 7 GB, so you may want to check the tools again to make sure that nothing on any of your systems is taking up that usage.

    4:21 PM Angelica: If you’d like you can feel free to contact our 2nd level department by phone at: 1-866-931-3282 for more information if you’d like.

    4:23 PM Angelica: Every month you seem to also hit around the 95-100% mark, so something may have used up more usage yesterday on your end.

    4:24 PM We were aware of going over last month. We knew we would. I t was not a mistake. Which is why we recorded everything we downloaded this month. So this boils down to just change our password? Having spoken to rogers via phone in the past and gotten very little help, I think the better option is to just cancel or subscription at the end of this billing period. Between Rogers throttling services we use, inconsistent connectivity and now an erroneous 10GB we’ll just move somewhere else. Thanks anway

    4:25 PM Angelica: You’re welcome. I’m sorry you feel that way. If you’d like you also have the option of purchasing more usage per month as well, if you decide not to cancel.

    4:25 PM Angelica: Thank you for choosing Rogers Live Chat Support. Please feel free to contact us again if you need any further assistance at http://echat.rogers.com

    4:25 PM Angelica: Have a great evening!

    4:25 PM Angelica has ended the session.

15. I am convinced that they have changed there monitoring system. I have a secure system and I am getting charged 4-5Gb per day for less than an hours use per day. Not watching movies or youtube but on a good day I have 2.8Gb and on a bad day I can go up to 8.7Gb. I have had Rogers for years but it has never been this bad as in the last six months.

16. I got the virus story too….”you must have a virus ” !!!! Maybe the virus’s name is Rogersmalaware! As of January my bills just kept creeping up although I have been using the internet in the same old way and never downloading movies, music or Utubes etc…because the hub charges you an arm and a leg if you go over 10GB ….for the last 3 months I have been billed $125.00 a month for the internet connection with their rocket hub (I live in the country and that is pretty much the only option available here). Can you imagine paying $125.00 a month for using 16GB ????? Spent hours talking to them questioning the billing to no avail – opened a case – never got the result and eventually the manager just gave me the run around. Has anyone ever put a complaint forward to Commissioner for Complaints for Telecommunications Services (CCTS) ? Have they had any results?

17. I too have had consistent problems with Rogers. At Christmas, we left town for a week but forgot to unplug the modem. The usage charges remained high, despite the fact that no one was home using internet. We were told that someone must have been using it. Our wireless is secured, so that’s unlikely. There were workers redoing the kitchen, but it’s highly unlikely that they got on the computer to rack up the alleged usage. We’ve had internet in a different province for years. Our subscription was much lower and we never went over. I buy 10GB as there are three of us, and we watch programs on-line. This has not changed… we’ve always done this. The only difference is that now we are paying through the nose. Most recently, we received the warning 8 days before the end of our billing schedule. Shocking as it had been unplugged for a day and a half during that time. We unplugged it and used it only to make a purchase that we didn’t want to do on our phone. no downloading or uploading during that time, but guess what? we still had charges! Talked to Rogers – their answer – your upload exceeds your downloads, so you must have a computer virus!! Our virus protection is up to date, but she said, well maybe its a trojan or some other malware! Ridiculous! Please people, complain to CRTC. Get a class action going against these fraudsters!

18. last month i got my bill from rogers stating 17+ gigs used on a 1 gig plan .for the last year i havent exceeded the 1 gig .when i called the techie said the wifi must have checked out so when im downloading a movie it is billed on rogers .i explained i have a macpro in my house why would i watch a movie on a 3 inch iphone .im pissed .tell me who to bitch to!!!!

19. The exact thing happened to me today – everyone said I was paranoid when I suggested it was a Rogers marketing scam to get me to upgrade my service. When I contacted them they gave me a wide variety of suggestions of what it may be – so I did them all – changed all the router passwords, ran special diagnostics, virus checks, restored Windows 7 to an earlier time – basically wasted the whole day ensuring someone couldn`t steal anymore of my internet. My extreme usage was in Uploading, not Downloading which confused all the `techies`I consulted on this. Made me ready to call the police because I was afraid something fraudulent was happening – there is, just didn`t think Rogers had the balls to be so blatant about it! After reading the above, I don`t think I`m going to let this go however.

20. A similar scenario happend to me this month with my iphone data plan. Somehow me browsing a few txt based webpages a day amounted to a 10GB overusage that costed me $500. Called their technical support and customer service, insisted facebook running on the back of my phone can cost me over 10GB of data usage. They also insisted they cannot check what sites i have been to therefore it is automatically my fault.

21. Having a similar problem right now. Have 120GB/monthly usage and went over 4GB overnight, despite having only used 600MB that day… And this has been going on for the last few days where the usage counter is charging wayyy more than is actually being used.

22. I just went thru the same thing. I have been less then 40 each month and then everything went crazy. I got talked into a new modem to upgrade to 80 gig along with some savings for 6 months on my cable bill. They never did tell me why my usage rate went up though. Now I stumbled upon this site. I have monitored my data for the last month and with the extra gig now I downloaded 5 gig in one night to see the differnce in my daily rate. Rogers said I only downloaded 1950 mb for the day. Go figure.

23. I AM FRIGGING PISSED OFF AT ROGERS!! ROGERS DID NOT ONLY SAY I EXCEEDED A LITTLE, BUT APPARENTLY I’VE EXCEEDED THE MAX! I SAW MY MONTHLY USAGE, AND I RARELY USE THE INTERNET. FOR JANUARY, I ONLY USED 9 GBS, BUT FOR MAY AND JUNE, SOMEHOW I’VE USED 50GBS!! MY CONNECTION IS SECURE BECAUSE I’M ONE OF THOSE PEOPLE WHO STILL USE CABLE, BUT SOMEHOW MY REGULAR INTERNET ROUTINE HAS SKYROCKETED!! IN JUST A WEEK OR TWO, THE 75% MESSAGE POPS UP! THIS NEVER HAPPENED BEFORE!! HOW CRUEL IS IT FOR A BEHEMOTH COMPANY WHO ALREADY HAS A LARGE MONOPOLY OF ITS SECTOR TO TAKE ADVANTAGE OF LOYAL CUSTOMERS!!

24. I just joined rogers with gift from my children and scammed in the 4th month with $400 over usage……I will not pay.

25. There charging us 275 dollors extra when i havent gone near the computer

26. Glad I stumbled on this site, b/c I too, have suddenly seen my usage increase over the Max 60 GB per month, which ironically I found out s/b 70 GB per month based on the Express pkg for which I pay $48.99 a month. When I phoned Rogers to inquire, I was told I needed to upgrade my modem, that the older modems do not support 70 GB per month (mine is 3-4 yrs old). My issue is that this is not outlined anywhere on their website, (at least not that I could find).
    I want Rogers to explain to me how my monthly usage over the past few months has gone from: 22, 21, 31, 48, 33 and now suddenly 64 for which they want to charge me an extra $8. They can blow it out their ear, b/c I am not paying any extra money on top of, what I think is already an outrageous fee, for monthly internet service.

27. I’ve recent encounter a problem with Rogers Hi-speed internet, my internet was working fine a night before and the next morning was not working. Note: Nothing has been change on my side for the cable modem connection or moved.
    I’ve work for Rogers building the cable internet back in the 1990 and testing Rogers hi-speed via Newmarket, I know how the network system works inside out. I have reset
    my modem several time, still not able to get connected.
    The cable modem online status was flashing, not syn with the headend modem. I have called up Rogers Hi-speed support, I told me the same thing to reset modem, still no connection. They told me that $49.99 charge for the service call will be apply to your account, if no problem found. I told them go ahead to book the appointment. After when I hang up with the support team. I’ve decided to reset my Cable modem again, this time the I got connected to the internet. I’ve immediately callback to cancel the appointment that I have previously booked. The support team insisted that a service call is require that the signal is kind of low, I’ve told them No Thank you!
    What I have suspected that Rogers is scamming all customers they can reduce the signal level power and your cable modem will be timeout! and internet connection will be down or get disconnected. Beware of this new scam Policy Rogers is implementing.

28. I have also noticed over the last 4 months that the data usage recorded by Rogers has jumped up to the point we are going over are allowance. Last year we dropped our TV service and had 60GB/month internet. Since I figured a little more time would be spent online I bumped our internet to 150GB. I enjoyed the extra speed for those quick downloads but our usage only went up a little bit, probably with the addition of Netflix. Then a few months back we started exceeding our allowance and getting hit with over usage. Our internet activities hadn’t changed and over the last couple of months and we haven’t even been watching much Netflix. What really brought things to my attention was a couple of days where we weren’t home for most of the day yet logged a daily data usage of 11 and 13GB. Coming from days where 5-6GB was a days HEAVY usage to 13GB when we aren’t even home shows something isn’t right.

    I am in IT and do a lot of internet security work. My wireless routers along with the normal securities use MAC address filtering so only devices I authorize can connect to the network. I know each device connected to my network and how it is being used. I’ve kept a rough track of data being used by the data logged on each device and although it’s not accurate at times the data I log and what is recorded by Rogers are too far apart to ignore. For this reason I will be building a Linux box to put between the modem and my router to accurately measure the actual data being used.

    I don’t have a problem paying for the internet I use. But, when we use a monitoring system we can’t rely on to accurately and at least to the hour track our internet usage, then we should not be billed based on it. I too have modified internet usage in the household, and continue to do so, without those changes being reflected by Rogers logged numbers.

29. I had this issue once. Although on the Rogers site it states that the information is updated every four hours, I was told by a representative that it is inaccurate and can be behind by almost a week. I believe it is bad business practice for them to allow this to occur.

30. Okay thank goodness I am not alone, so we also have the 60GB option with Rogers High speed internet, and I noticed about a week before my billing cycle ended that I was over my cap by 4GB and so I completely stopped using my internet literally…today I check and i am not somehow 12.6 GB over my usage…IN 2 DAYS! what is going on?!

31. From all of the comments, I would say that Rogers data usage monitoring system was compromised in January of 2012. Here is my story.
    In January of 2012, I received the 100% data usage warning and warned people in my house to not use internet until payment cycle ended. Usage soared for the next 4 days of the billing cycle. In February and March, the same deal. I ended up owing $84 for a service we all became afraid to use.
    One single day, usage was recorded at 7GB which is absolutely ridiculous, as you can see from the Rogers Web Page that explains just how much streaming and downloading this would require.
    **In April, I disconnected our modem twice for a complete 24-hour period. Those days each registered about 150mb usage… which would equal 5GB extra a month.** I called Rogers Technical Support and demanded a manager.
    He agreed to reimburse me for Jan/Feb/March if I switched my modem at no expense. Well, guess what? First my usage when done to UNDER 130mb per day, then spiked to 2GB, then 3.5GB, then 1GB.
    Usage reporting by a company – whether on hydro, water, or data – is an act of faith for the customer. Rogers freakish system lead to a toxic environment at home, also one where everybody is afraid to do ANYTHING on the internet other than read the newspaper and check their email. We have no control over data usage, it seems disconnected to the people in our house.
    Needless to say, there is a contract involved with penalties to break adding up to $120/month.

32. It happened to me in April. I received 75% notice in 2 weeks and afer another week 100%. I almost stoped using internet, only checked my mail box. After one week I had 34 GB over. Wow! Just for checking e mails during one week. Called them, was said so many lies, going to cancel tommorrow. Horrible company.

33. This is not a problem you will find just with Rogers. This happens across the board with all the big providers. The real problem is that the CRTC has not been given enough authority to go after these companies in any meaningful way. If they were able to issue large fines that would stick you’d see a big change happen fast.

    The way to fix this problem is through parliament, but it will take a lot more than a few angry blog posts to do it.

34. I have a friend who does NO downloading – literally he does not know how. He doesn’t go to youtube – he surfs and checks email. But somehow, he’s started to go over every month and this is not possible.

35. I have been with Rogers for more than 15 years. Today I cancelled all my services with Rogers. I warn everyone that Rogers will rip you off any way they can – they will steal money from you ! All of sudden I have been charged with extra $50 for extra internet usage for several months. I did not download or do anyting different from the past months/years, and my internet is secured. (My average monthly usage over the past 10 years was about 25 GIG and I have 120 GIG Plan). I called to complain but to make the long story short it comes down to your words against theirs. A few days later I’ve received calls from my neighbours with the same experience and I was then convinced that it was Rogers scam – they will test you by charging extra thinking that most will just pay and avoid confrontation. They can charge whatever they want and I just have to take it. I also had a cell phone contract where the incoming text is free, but all of sudden I see additional $30 charge for incoming text. I called Rogers and the staff reply was “Sir we have been charging it for the past several months and you did not say anything about it.” – totally ridiculous and I was so upset. I will NEVER go back to Rogers no matter what they offer…. Rogers company is making a big mistake by cheating loyal long-time customers like me… Beware !

36. My most recent bill has a $14.00 overlimit charge which was credited by Rogers on my on-line statement as Rogers has recently increased monthly usage on high speed internet to 70 gigs from 60.

37. Agreed – this is ridiculous and the reason why I cancelled my Rogers service!! Watch out – they also like to hike up their prices randomly. My monthly bill for all 3 home services started at around $55 and jacked up to almost $200 in a timespan of a year! CRAZY! When I moved there were silly fees there too – enough was enough!!Switched to another provider and havent looked back!

38. Funnily enough the same happened to us in both January and Feb…This verifies the BS that is Rogers. Such a load of bull. I vote Class Action lawsuits for both Rogers and UPS.

39. The Commissioner for Complaints for Telecommunications Services (CCTS) regulates Internet Service Providers.

    http://www.ccts-cprst.ca/
    The above URL is where to go to make a complaint.

    “On January 26, 2011, the Canadian Radio-television and Telecommunications Commission (CRTC) issued Telecom Regulatory Policy 2011-46: Review of CCTS. In this ruling, the CRTC required all companies that provide local telephone, long distance, internet access and wireless services to Canadian consumers or small business customers to join CCTS within five days of receiving notice that CCTS has received a complaint from one of their customers (the complaint must fall within our mandate).”
    Read more:
    http://www.ccts-cprst.ca/2714

40. Hi, I wish I could cancel with Rogers but still 11/2 left on term and the penalties are high.
    I did call them and they reversed over usage charges and gave me addition 500 MB. They did pass me on to technical (which are dumb as nails because she kept trying to send me back to customer service in which I told her I had already spoken too and charges were reversed). Finally, she had me turn off cellular usage and said to monitor it for 3 days and if I did see anything but zero’s added to call back as they would troubleshoot my phone. Of course nothing came up so there is no problem with my phone so in essence it would be Rogers counter, right?
    So anyone that has over usage charges that can’t be right, call them and make sure they reverse it for you!
    I have also added an app that monitors my usage from now on so I can verify this with Rogers BS COUNTER as an extra source. It’s for my iPhone, so if anyone wants to know which app please follow up with an email.

41. They do this ALL the time…because lets face it, 90% of people don’t LOOK at their bills, they just pay em. Rogers slips “charges” in all the time for various things that people don’t really owe. They were charging me for a channel I was not subscribed to once for months, and 2 pay per view movie I NEVER ordered. Of coarse when you call them to complain, they INSIST you DID order them, or you DID go over, and that’s that. They are the biggest criminals I have ever seen. Already cancelled my phone, just cancelled my cable, and sure enough…suddenly this month my internet is “over”. Way to scam back your money Rogers. Really…go with ANYBODY else but Rogers

42. Worked for Rogers they are crooks I don’t know why we don’t all cancel from them for 6 months for your internet and see how fast they get rid of the overage charge and reduce the service cost for everything else can’t be in business when theres no money coming in at all.

43. Same things has been happening to me since my Jan 8th billing. I have called them twice now in regards to the overages because it makes no since to me. We have not changed the way we are using the internet at all. I am watching my internet usuage again for the next couple of days and if it is still off I am calling again. I am so glad I came across this blog. They were almost convincing me that it was something we were doing but, I know the difference……

44. Same thing for me and I’m glad I found this blog of info about Rogers, thanks again Trueller you are a light at the end of it all again. I’m going to report my over usage to Rogers today especially regarding the last 2 months of activity but it’s been happening more than not in last 6 months. So am I clear on the fact Rogers has been reporting problems and reversing charges?
    Sue

45. You know back in August we used 40 gigs of data but that number has crept up and up over the past few months. We eventually added the 20 gigs of data onto our existing 60 gigs “just to be on the safe side” because our usage was over a couple of times. After this, we crept up to 84 gigs, and I moved up to the extreme package at 100 gigs a month. This month we’re .25 gigs OVER our limit. Neither my roommate nor myself have changed our surfing or downloading *that* much. I mean come on, more than double??? We’re pretty mystified about these spikes in use. Of course the Rogers rep I spoke to was certain this couldn’t be a problem on their end, but then again, she wasn’t even aware that Rogers has agreed to stop throttling 50 percent of customers this Spring and the rest in December 2012.

    Anyway, I’m with you here, something hinky is up.

46. I work for Rogers and the counter problem was evident. they tried to give some irrelevant excuse that the usage was built up from the month before.
    This is ridiculous. They knew about this problem with their counters and kept it quite.
    There should be a legal case against them, however noone will dare go after a big company like Rogers I guess,,
    so sad….

47. @Bojangles: Thanks for reminder, but it is irrelevant here.

    Trueler

48. A good reminder for everyone to secure their wireless network

49. This is exactly what happened to my mother’s Roger’s bill, twice! I called customer service and explained that my mother was a senior living alone by herself and she barely used the computer – there was no way she would exceed the usage limit. The representative insisted that was what showed in their record. They even suggested maybe someone came into our home to use the computer. We paied the overcharge both time. My mother was very unhappy and insisted she didn’t touch the computer that much. This is not the only nasty experience we had with Rogers. Once the contract expires, I don’t want to have anything to do with this company.

50. Hi this is Chris at Rogers.

    Please can visit http://www.rogers.com/contactus and select “Live Support” for online customer service and we will review your invoice.