311 thoughts on “Rogers Internet Overage Charges due to Wrong Usage Counter. Beware!”

1. I bought my sons I pads for christmas and bought them data so they could take them to their moms.Later looking over my credit card statements i saw i was being billed 39.20 every month.After a huge waste of my time and a nightmare of transfers i got a refund of 78.40 for the months no data was used.I could not cancel my 12 year olds plan even though I had been told it was going to be a one time charge unless we asked to renew each month.he had to get on the phone and request my credit card be removed!By the way the first and only bill for their i pad data came in french even though all my other rogers bills are always in english.I thought it was all over until today when a bill for 39.20 came in my 12 year olds name .Apparently this was the charge for 1 mb of data he was supposed to have used the last month.I just paid it for hem and told rogers they had just bought a lot of bad advertising and when the contracts for our three phones were up we would no longer be using rogers.Bottom line,they didn’t care.This is what happens when companies get so big .

2. I had the same problems with Rogers. The best thing we can do is leave there are a lot of companies out there that are cheaper and honest

3. THIS EXACT things has been happening to me!!!! I never had any problems with Bell being over my usage, ever! I moved this past summer and switched to Rogers and for the past 2 months my usage in ONE DAY has been up to 96,000MB and my friend and I are at work all day and rarely even use our home computers! I did every possible piece of troubleshooting and our network is secure from what we have tested – I AM GETTING RIPPED OFF!

   With all these complaints, this is cleary some sort of scam on their end… I DON’T WANT TO OVERPAY FOR INTERNET THAT I DON’T EVEN USE!!!!

4. OK this is my second post just got off the phone with rogers and I told them I have my own counter and the numbers are off in their favor. I will say that I can only monitor download, most of the time their counts are close but other days they are off in their favor, the most I have seen so far is 3GB in a day !! They start by telling my someone is on my network, I said no sorry I do not broadcast my SSID and I even do MAC filtering, I also have a NIDS no one is using my network. They then told me that someone can spoof the MAC of my modem and us my bandwidth on another LAN … I have 6 months of records at least they now know I am watching. I am going to try the unplug for a day and if there is usage I have no choice but to switch providers, they know whats going on but they try to tech talk their way out of it … 2 years of networking CSTN I know security and I know their numbers are cooked. I need a new provider they are not willing to help me… Hope this helps :)

5. I have just upgraded to the extreme internet from the 60gb to the 120. Ever since we upgraded I have not been able to stay below the 120GB and get around $30 overage each month. I now have hardware and software that is counting my usage, for the moth of October my numbers say I used 35GB but Rogers says I used 136GB. I am going to count for 1 more month and I may be the first to start they class action lawsuit against these thieves. Their numbers are cooked and they lie and steal daily. I plan on correcting this.

6. Our IT specialist at work told me that he ran a usage counter on Bell and found that their usage meter is 50% high ! The problem is to prove it and file a complaint.

7. I am with Bell and have averaged 30 GB per month, until this past August. A Bell rep called and offered to swith us to Bell Fibe, which we did August 10.
   Our first full month statement showed usage of 100 GB, with an $80 extra usage charge. The second month was at 120 GB, with two days running 15 GB. Absolutely impossible ! The Bell tech invoked the virus, Torrent, Netflix, kids downloading, and wifi hacker. I ran a test shutting down everything and unplugging the modem for a weekend, and still recorded 3 GB. Bell accepted to raise my limit to 100 GB and refund $60.

8. This just happened to me today. Yesterday I got a message saying that I was 75% over and today I just got a message saying that I am 100 % over, but that is completely impossible. First of all it said it was in the past 48 hours but they sent it in the past 24. Second of all we have the 95gb limit so when they send a 75 message we should have 23 gb left. At most I used 3 gb and that’s pushing it since, in the next few days I was planning to kept it to 1 gb a day (which would give me 4 gb to spare at the end of the month) when I actually the got the message yesterday I lowered my usage significantly, so it is literally impossible that I used 23 gb yesterday. Iv’e never in my life used 23 gb in one day.
   I apologize for my rant but there is defintely something wrong with rogers

9. I am going to talk to a rep and see the BS they are going to feed me.

10. Wow, it’s so good to know that my suspicions are valid. All of a sudden my internet usage has gone up over my limit after 1 year of being under the limit. I have 170 GB (I have 3 teenagers) Nothing has changed except last month we went over by 42 gb. All the other months I didn’t even reach 140gb. This is highway robbery. I have to find another provider. I hate Rogers. If it wasn’t for working from home I would have quit them a long time ago. I am so pissed. Whatever lawsuit that’s happening, I am so in.

11. Well for me I cant say that their counters are not correct. Just do not know. But I can say that my usage of 250-300 GB per month has jumped for mo reason that I know of to 425+ GB.

    My issue is that when I agreed to keep Rogers Feb 2012 I was told 69/month 50dn 2up and my over usage fee would be capped to 50$. When I called the lady said they NEVER offer Caps. Well I dont believe this as I have received many a letter stating the cap is $25 then $50 then kept going up.

    I agreed to 1 year at the above. When I called because the over usage fee was 80$ and I was supposed to be caped at 50$, the lady asked if I had that in writing! LOL I asked her well does she have my agreement to commit to 1 year in writing. Anyway there was more discussion, but for me the net result is that comment means the trust is gone. Im un in a 3 months or less so not sure worth the headache to switch early, but Techsavey has a 26 down 1 up service cable ( unlimited transfer) for about 60$. I will miss the extra speed a touch but seriously will not miss doing business with Rogers.

    2 Years ago canceled cable. Did not know if could do w/o it or not. Been managing just fine. Still watch what I want to see, and many times if its a BIG IMPORTENT event someone is streaming it. Dont miss News as its all crap reporting today anyway.

    Internet will go by Q1 2013 from rogers, and that just leaves the wifes cell phone. Not sure if she has a year left or not, but when thats up she will be gone too. Here in Canada can just buy the unlocked iPhone from Apple. Better for travel anyway and your fee to change providers at will.

    I dont work for any of the companies providing these services. However I will say one thing. Even if the little guys not as good, in order to have good competition someone has to support them. I plan on doing that.

12. Does any one have this specific setup for the Extreme service :

    1.) DOCSIS2 modem installed at home.
    2.) Extreme service configured at Rogers central office.
    3.) Capped at 95 gb usage per month.

    And have you noticed that your usage is always over the 95gb cap. Prior to been on the new Extreme service, were you setup on the Hi-Speed Express with the DOCSIS2 modem and were capped at the 60gb or 80gb per month. Then Rogers convinced you to upgrade to the Extreme, but keep your DOCSIS2 modem.

    I have been doing research into my own overage charges and I think the problem is with the Extreme Service but with the DOCSIS2 modem not the DOCSIS3 modem (either the SMC Gateway or CISCO Gateway).

    Let me know if you have this Extreme setup and have been getting charged extra for internet usage.

    Thanks!!!!

13. Similar issue here, I have been using my computer significantly less, and it was actually powered OFF for 36 of the last 72 hours and somehow managed to incur 4GB of *upload every day since Oct 20, while only downloading ~300mb/day.

    The Rogers IT suggests “Limiting” my computer usage until the 15th when my bill rolls over, clearly not listening to the problem which is being charged for data upload while my computer is not even powered on.

14. Wow. Am I ever relieved that this is not my imagination. For the past two months, as I near the end of the month, I do my pre-paid plan for the next month for my iPad. The next day, I find that all my data that remained from my previous plan and my current plan are mysteriously gone — supposedly all used up.

    As mentioned by others here, technical support was no help. I will be calling the business centre to see about getting my money back. My husband is determined to change providers once our cell phone contracts expire. But there is no reason why I can’t change my iPad data provider now. Maybe they will sit up and listen if I threaten to start moving all our services elsewhere.

15. Please include me in this class action suit! How do we start it? Where do we go to get this ball rolling? I’m being ripped off too. Exact same story!

16. hello everyone from trueler ;
    Yes I am another victim from rogers with there fraud move about the counter pirating if I can say .
    On october 25 2012 I had received my internet bill that cover sept 9 2012 to oct 8 2012 at the gorgeous amount of $634.85 with the use of 63.75 Go , twice the amount of usage of approx 30 Go and less . usually I pay $126.35 every month since the last past year , as I recorded . Now WHAT HAPPEN THERE ? I beleived they must have a system failure , someone that have problem to count , or forget to reset the counter or which I beleive the most , “pirating our counter” . I did contact them , go through about 10 agents and end up with what they call a “manager” explaining the situation with a conclusion of “you used you pay” . so I told them that I will close my account with them and they reply to me , “Do what it please you sir”, from an agent of corse . They had done nothing constructive to try to keep me. So I close the account the same day with a $200.00 penalty for closing before the end of my 3 years contract.
    I will sure not go through all ther complaint procedure as it will take to long and will probably end up in a farce. So my move will be the small claim which I already initiate . IT is not only for the money but for the principle of fact . So beware of rogers , because they have full control of your counter , as it is not a counter like the hydro install on the house which you can read every day .
    Thanks to all of you for your interest to this comment and hope that everyone getting ripped off by these big company will act against these frauds as we the custom have the last word by taking or rejecting them , it is our money going there .

17. Today I got a message online from Rogers saying I had used up 75% of 80GB in the last 48 hours, how is this possible??. I would have to be on 70 hours to use that much, this is the second time, first time I had to go exchange my old Modem, thought that was the problem but still getting them Warning messages again, Beware!!

18. Another story here, as we were hit with the storms yesterday our house lost power from around 1am until 7pm last night, at that point we had dinner and a quiet night.

    However – Rogers shows that we had 4gig of usage yesterday – I can’t see how that’s even possible, nothing was on !

    I think the counters are BS and that there’s a class action waiting to happen if they cannot explain how we’re being billed with details !

19. Rogers usage calculator is definitely off in their favor. If installed usage counters on all devices and it DOES not come close to what rogers is claiming. Tomorrow I’m installing a router with DDWRT software which will calculate all the usage at the main pipe. therefore ANY device which uses this internet connection will be calculated IF this shows different than what rogers claims. Rogers will have ALOT of explaining to do.

20. another similar situation that can prove that rogers is a fraudulous company .
    on october 25 2012 , my wife and I received a bill of 634.24 $ with the use of 63.75 Go from rogers , when we have been using about 25 to 30 Go and 126.34 for over a year . WHAT HAPPEN ? As far as I know our internet activities had always been the same . It is easy for them to play with your internet count , as we don’t have any proof and meter to measure our usage between the computer and the line , like the hydro have just before the panel and can look at it everyday . I had call rogers and had to go through about 12 agent to finally end up to what they call a “manager” and explain the situation . The conclusion was ” you use , you pay “. I told them that I will change company and was answer ” you do what please you “. So my last ressource in the legal measure . So before you buy from rogers , think twice , there are crooks and just don’t care about the people but your money .

21. a same fraudulous move happen to me. On october. 25, 2012 I had recived my internet rogers bill at the amount of 634.75 approx with the use of 63.75 Go. When I usually use since the pass last year approx 25-30Go at the amount of 126.34 every month which I did not really make a big deal about it. Now why it sunddenly double up when there is no change in our internet activeties. I am positive that it is fraudulous move of them somehow either a problem with the system or somebody miscounting the use of internet at rogers.
    I had contact to rogers telling them about the situation and reply was that was your used and pay. Now I am bringing this case to the small claim, Not only for the money, but the principle of fact. If anybody agree with me about this case, just don’t be shy to send me e-mails, as this will help to prove that rogers are using power abuse by making fraud to their customers. It is easy for them to change numbers in computers as we don’t have any meter like hydro electic use where it is easy to count everyday. so thanks for reading this note and tell everyone to be extremely careful with this company .
    matter fact I had disconnected the same day , and look for other internet company , they are not unique , and just don’t care about poeple but the money .

22. In Yukon we only have Bell. I have been randomly nailed 3 times for overages in the last year and a half. We pay 10 per gig over. My limit it maxed at 100 after raising it twice to avoid these charges. 130 gigs last month ..from what. A meter in a room somewhere that I have to trust is correct. This setup is just ripe for exploitation. If you went to a gas station and pumped your gas, went in to pay and they said ” that will be 100$, you can’t see our meter, it’s not here. Trust me, it’s 100$”. That shit would not fly for a second. Well my 300 $ tacked onto my already high 180 monthly tv and cable bill is sooooooo wrong. 130 gigs, yup it must have been YouTube . Criminal . Sad.

23. I have used a Rocket Hub to access internet in my rural location for about 16 months. The fees are 70 dollars for 10 gig of data and 10 dollars per gig for overage but with a maximum overage of 50 dollars per month. I use between 50 and 150 gig per month but have always paid 120 dollars per month max so even when the overage amount seemed much higher than possible I never worried about it. In September the 50 dollar cap was increased to 500 dollars without providing users with any notification. Myself and several of my friends in the area all received bills for the month of September of 570 dollars plus HST for our internet access. No notice provided. Since receiving the bill, I checked my usage for the month and it was already at 49 gigabytes. I disconnected all wireless connections and the next morning my usage had jumped to 59 gigabytes even though I had only sent and received a few emails. How is that for a double-whammy? Trying to get the fees waived but it doesn’t look good so far. After many years as a Rogers customer, I will be looking for a new provider.

24. Same issues here…

    On their Express package for the past 8 years, never surpassing my 60gbs (I monitored it regularly)… This past Aug = $14 overage…Paid it figuring usage was up since my younger Bro is on summer holidays…no biggie…Sept comes around and we almost hit our 60gb cap in just 15 days (one particular day even registers 11gbs usage!)… they up my limit to 100gbs (as a one time courtesy)…but to no avail – they failed to resolve anything since my usage is still up and was hitting the 99gbs by months end… gave my 30days cancellation notice and going with Teksavvy…Even though they offered me a 150gb package on another plan – it still pales in comparison to the 300gb limits which Teksavvy is offering at less $$…

25. thats what happened to me to oh your at 75 percent so then i stop downloading thinking that i would be safe till next month my bill is 40 a month i check it its at 80 i call ask they why oh there nothing we can do about just pay it they are a bunch of thieves

26. I just received the dreaded 75% usage email. This is my first time and after reading the previous blogs posted I am extremely worried there will be nothing I can do. Like everyone else my usage has suddenly doubled with no change in internet habits on my end. I also have usage on days where I was away. After calling rogers and getting the runaround I feel so powerless and frustrated. It is nice but at the same time scary to read so many people in the same boat.

27. Rogers the rip-off. In Aug. and Sept. they claim my overages were 11GB and 12GB. I have used the internet for 12 years in my home. Two hour calls to the tech dept. were totally useless as they would not stipulate when the internet was used and for how long due to the privacy act.
    My monthly bill jumped $55 for each of the two months. In Aug. I was away for most of the month. We do have a passcode on the computers and a security scan.
    Rogers gave me no valid answers as to the jump in my usage.
    I’m out of here and will go to another provider.

28. Just wanted to note that our Internet has also mysteriously gone up the past 3 months and from what I can see above, so have other people’s. please include me in this class action suit and put a stop to this

29. ok so i finally got rogers to admit there is a problem. the only way to get them to admit is to open a ticket at the technical support department. ask them to look into your tracker. all other departments are rude and will accuse you of lieing to them and they wont do anythning about it. I did ask the technical support technician if they are looking into other account and fixing this for everyone. They told me yes, but I dont believe it. Try this and if doen’t work let me know!

30. A similar problem has been going on with me and Rogers but for my cellphone bill. I keep getting messages I have reached 80% or even 100% even tho its not true. So I started tracking my usage. My bill cycle ends the 13th and starts the 14th. I stopped using my data, purposely, for 5 days till my end date and I had ~586.55MB left. 2 days later! I get a text from them saying I’ve reached 100% of my data, which WASN’T true, but not only that, I get a second message minutes later saying I have gone over my usage by 50$.
    So I call Rogers to see what’s up. After a getting transferred about a douzaine times, I finally explain myself to a technical support agent. She says, on the 13th of September 2012, MY LAST DAY OF MY BILLING CYCLE, I “supposedly” used 1.7GB!
    First of all, I wouldn’t be stupid enough to use my data on the last day, since my new billing cycle starts on the 14th and secondly, how could I possibly use 1.7GB in that time spand.
    I told the women to launch an investigation and she told me I would get a call back in a few days because they’re busy with the new iPhone5.
    So I waited and waited, until finally, today, I called them back. They tell me there are no notes showing for a call back and no notes describing my issue.
    Classic Rogers… And so, I wait for a call back from a technical support manager.

31. Where is the class action lawsuit for the usage overcharge??? I also want in. I had a plan with 25GB for 3 yrs and never went over. Then in May I got a call from a Rogers representative telling me that I am a valued customer and should get a plan with 60GB at a discounted price, which would only change my bill by 5 bucks. Oh also fyi I had to sign up for a 1 yr contract in order to recieve my discount. Well that when all the problems began. April usage and just before I switched to 60 was 16GB. May 57GB, June 86GB, and July 101GB. I have one computer and an xbox. I do not download movies or music. Can someone explain how I would use so much dada? You cant and Rogers cant. Is someone already starting the process for class action or should I start one? People lets not let Rogers get away with robbery!

32. This is one web page you can go to in order to put your name on the list of people against an extra charge your cell phone providers have been charging — class action law suit in the amount of over 19-BILLION dollars.

    I am launching a lawsuit against Rogers within the next several days about their unfair charges. If for any reason I won’t win, I will publish a public inquiry about Roger’ unfair charges and we will launch another Class Action lawsuit against Rogers.

    It is time some of us stood up about the fraudulent activities Rogers have been committing against their customers!

33. I am at this time very annoyed with Rogers and fighting the incorrect calculation of bandwidth usage. I am tired of finding that there are very deviate methods to their services. Rogers is a very large Company and I am sure they know exactly what they are doing. I can’t remember a time that I did not have some form of Rogers Service.
    The last few months I am finding my bandwidth usage is incorrect. They are almost doubling the usage that you actually use. (If this is done to stick it to their customers ….a law suit should be started…..and I am in) I am going to get to the bottom of this. I have called and complained and again they blame it on the wireless router…..It is an antique (is not strong enough to pick up outside the house, I have tried to connect it with my new laptop) to amuse them I have even downloaded Networx (which they asked me to do) to calculate usage. I called back again to complain that it indicates that their usage counters is incorrect ( Rogers is doubling the usage). Excuses, excuses I have changed my method of payment to personally paying my bill from them withdrawing it from my bank account. I think everyone should do the same, it’s a start to get our point across that we will no longer put up with this deviant method of doing business.” Stay tuned this is an ongoing fight because I will not give up until they correct the issue.”
    Had Enough

34. (This is my fourth posting on this blog)

    This problem of overusage will never be solved by Rogers. I have switched to another internet provider. I got this issue 4 months in a row and that was it for me. I already spent a lot of time keep calling billing and tech support on this overusage problem with Rogers but they acknowledge it was problem with the usage counter at one point and there was a ticket raised for it. However when i called again this month, the tech support guy just denied flat out this ticket was about the issue with usage counter. Let me say this clearly here. Things get shadowy with this oversuage issue and Rogers will always pin it on the customers as legit usage. They credited me back for those overusage. However i just know they will never fix or don’t know how to fix this issue.

    Guess what. Lot of customers who have this oversuage issue have to or eventually switch to other providers. I have been a rogers customer for a decade already but this time it has gone overboard with this overusage issue. From a known well technical source, this overusage problem is with Rogers. When it comes to stonewalling customers, Rogers is good at it.

35. Since July 23rd, the unusual high useage randomly recorded on my account, up to 60G/day, while my normaly useage only 2 – 5 G/day. I reported the problem to Rogers. Looks like they are still working on this problem on their tracking isssue. I got overuseage 88G in July, Aug. 99G, in Sept. 3, it recoreded 30G and yesterday again 15G, approaching the 120G limit.

    It is very annoying. Had to call Rogers billing department every month when I receive the bill to get the overcharge credit back.

36. I’ve been having the same problem! When my limit was 60gb a month I barely touched 50gb. Now that the limit is at 80gb, I’ve been using well over 70gb a month. I’ve even gone over the limit once, and I was away for vacation for 2 months! I even made sure my router was off while I was away. My internet usage habits have always been the same. I just don’t understand how I can go from barely touching 50gb a month to using close to 80gb.

37. I have had similar issues with Rogers they tell me they can see it coming from my rocket stick on each day seperately. Last month, they blamed it on an adjustment that wasnt applied to my plan properly which seems suspect to me, especially when I know for example when I have been aqway and left the stick at home disconnected and locked in our home. They refused to even launch an investigation and flatout denied ever hearing anything about this issue and refused to do anything about it basicly calling me or anyone else that has this issue liars. I WILL CERTAINLY BE PART OF A LASS ACTION WHEN THERE IS ONE!

38. Two months ago I was billed twice on a same bill on my mobile phone amounting $200, and no one at rogers bothered to notified me, I would not know about it if I had not seen my visa account. Rigth at that moment I decided to cancelled my phone service from them. I had $40 per month plan but ending up paying $100 plus a month….I always feel I am being robbed by this company.

39. Class ACTION LAWSUIT THE CRAP OUT OF ROGERS. AT LEAST BELL DOESN’T SCAM YOUR USAGES.

40. There enough rant anyways

41. Also if you ask them they say they are not able to see the day usage d say someone is using it on yah

42. Meant its those g of usage per day

43. They seem to do on n off peaks ours was 3.5 g for a couple of days then back to normal and considering we dont use our laptop it’s weird….now we seen its at 4.5 and 5.3 g in a day or so….

44. Switch to Teksavvy. Cheaper, higher bandwidth (200+ GB) and uses the same cables as Rogers. Great support too.

    60 GB limits were fine 10 years ago, but not these days. I switched and haven’t looked back.

45. OMG…I thought it was the kid!! Last month we doubled our usage and so far we are only 14 days into this month and are at the 75% mark. I spoke to Rogers last week and they said we must be downloading a ton of movies. I’m presently getting back on the phone right now to see what they have to say….will post again.

46. I have also unplugged everything and still seen usage.
    Also now, the last few months, they have stopped informing me when I am at 100% which always causes the overage. My contract is now up and will be looking at other providers but, sadly, I think they all go to the same school to get degrees in Ripoffs and Scams.

47. My rogers cell has been effected by this. They claim I used 13 gb in a week after never using more than 2gb a month since I got a smartphone. They stuck to there guns and said it was all validusage. I did take it up to the office of the president and they halved the charge. Now this month with very cautious use age I am over again. They show me using 2gb on a day that my phone had no data connections because they had acctually cancelled my plan by mistake. Scammers!

48. I see all these complains about internet data useage
    has any one manage to track the usage any other way legaly usable in court or any one got there problem resolved
    coz i am planning on getting enough data not just stries so i can do something legaly pls post your comments

49. Ed again following from the last blog.

    Last evening i have to call the Rogers Billing Department for the 50 dollars that they credited to my account for overusage (which they already admitted is a problem on their side) without the HST. On this month billing, it was 50 with HST that they charged me but crediting me back 50 dollars is a goodwill gesture from Rogers.

    So what does that mean? It is not a problem with Rogers still even though they admit it is , 2 days earlier.

    After some argument, they credit me back the HST 5.60 dollars to my account. SHould it come down to this ? me calling everytime to Rogers to get things fix.

    My next billing cycle starts every mid-month and i know for sure it will include another 50 dollars for internet overusage for same problem. Why can’t Rogers credit this to my account automically or not even bill me for that?. They told me to call back when the next overusuage charge appears.

    How long will Rogers take to solve the overusage problem that is afflicting so many of their own customers ? I intend to take this issue all the way in their face with Rogers

50. We are having the exact same problem! All of a sudden over the past two months we are incurring huge overages and they are mostly upload charges. There is NO way these are from our usage. In fact, 5 of the days, everyone in our family was away and out of the country. the house was locked up and according to the usage summary, we used some dowload and alot of upload ALL 5 OF THOSE DAYS. Rogers refuses to admit that there is a problem and will credit us 1 month of $50 overage for the bill that just come but claims we are responsible for the upcoming bill with the overage – when we weren’t even in the country for some of it. What a bunch of crooks. They said all the same things as above, it must be malware and we should take our PC to the Geeksquad and pay $100 to find the malware so they don’t overcharge me anymore! When I read the Rogers jerk what someone said above that Rogers admitted there was a problem, this guy said that any rep that said the problem was on the Rogers side wouldn’t be a rogers rep anymore, they would be FIRED! I’ll leave Rogers in a second if this doesn’t get cleared up and all credited. I won’t willingly pay a dishonest company a cent for any service. So angry right now.