311 thoughts on “Rogers Internet Overage Charges due to Wrong Usage Counter. Beware!”

1. WOW! I guess I’m not alone in this data overage charges. I was starting to think my roommate was lying to me. Rogers almost ruin my relationship with my roommate. This company will go down soon. I don’t post messages on the internet often, this is probably just the third time but I see the need to inform people of what is the reality. Rogers is a bad choice.

2. I have same problems with Rogers. I have upgraded my internet plan from 60 GB to 80 GB and then to 120 GB all because of going over my usage limit, even though my usage always same. Now it seems to me that it does not matter which plan you have they will find way to rip you off. I am sick of it now. I do not understand why the government allowing it happens

3. I also have the unusual high usage for couple of months. The month is even worse. The average usage of each day is over 800mb. My average usage for last few months is around 500 mb to 600 mb. Yesterday I unplugged the cable for whole day, but the usage is still over 700 mb. Today I did the same thing, let see what’s the usage for today.

4. I have been getting nailed with this just recently, Shouldn’t be legal to charge for usage in the first place I don’t agree with double paying for anything but this is my final draw, One night I get a warning for the 75% which I’m sure I was maybe getting close to but didn’t pass and this was only half way through my pay cycle but I though I must be mistaken. Decided I would spend more time out doors thinking well I can’t use the internet because I’m not giving these professional scam artists more money that they don’t need but love their greed.

   I get home the very next night and go to check my email and right away I got prompted saying I used %100 so of course I go talk to the other person in the house hold who uses the computer almost once a month and he had not used it either.

   Tomorrow I will be calling teksavvy, I know plenty who deal with them and say they are great and offer both DSL and Cable internet, Not to mention they didn’t use foot hold tactics to build their business like another company around here called Yak/Wind mobile who used the internet to foothold their company and then ditched all of their users to another company, Many without even notice! I was one of those.

   Rogers tech support is based mostly on manipulating you to have a technician come and it is up to the technician as to whether you pay the $50 for them to come in.
   I AM SORRY the $150 they get out of me a month doesn’t cover that? pfft good bye

   By the way for bell supports I would like you to be aware that Bell and Rogers are the same company, Heads of both companies go to the globalist meetings and discuss how to undermind our economy which they are doing are very good job of thanks to the public who refuses to stand against them.

   If you are a supporter of god and use bell or rogers you mine aswell be supporting satan because these companies thrive off sin.

5. I have a huge problem with the upload volumes. Rogers claims (the web site) that I have been uploading 20-40 GB a day. I don’t have any torrents or other file sharing programs running and I checked for viruses and spyware, none found. I even tried to look through the traffic via wireshark (a bit too complicated for me). Does anyone have any ideas what to do next?

6. Help…. We thing ROGERS rip us off…. We don’t know what to do…..I don’t want to pay bills that I didn’t use….. And I don’t want to have problem in my credit…. We are new in Canada…… Please need your help

7. Please help us…. We get billed triple by ROGERS what normally we pay… This is about phone usage…. I called them and they insisted that’s what the record say…. They say the the only thing that they can do is to upgrade my phone so I won’t get billed that much again….. Which I did the upgrade…. After one hour I called roger again…. Ask them for explanation…… They said they can give $50 dollar cash back…. (Normally I pay$ 200-$250 a month…. This month I get billed almost $800… ) I told them I don’t want that $50….. And they said they can’t do nothing right now…. Because the system is down….. Please help us… Me and my wife are new in canada

8. Which service is good then in Toronto?

   Rogers, Bell etc give customers a hard time and rip them off completely. Why action is not taken against them?

   I too have been ripped off being a new customer. Can’t understand they charged incoming calls and messages, when they said incoming is unlimited for my plan. Why does these service providers charge for incoming calls, senseless.

   They mess up the accounts and make you pay for unnecessary things.

9. I looked around for a class action suit and there are none in the offing. The telecommunications companies are too powerful and/or in bed with the government.

   The ending to my story (outlined in a previous posts on this site) is that after going to CCTS and then the Better Business Bureau I succeeded in having Rogers drop the last fraudulent bill they were harassing me for.

   You have to fight these crooks. I’m in my 50s and my house is paid for and my credit rating is sterling so I didn’t flinch when they threatened to ruin my rating and get a collection agency after me. I know not everybody is in that position but if more and more people stood up to them, refused to pay the over-billing and went to the agencies that exist to help the consumer, companies like Rogers might think twice about this kind of criminal practice.

10. Hi Ijust switched to teksavvy and got my last Rogers bill.
    I had the 80GB package whic I never went over after signing up for it four months earlier. My Rogers bill came today and said I was over 20GB hich is total BS as I was fine because I checked regularly. I was warned by another person who switch to TS that Rogers would do that. Has anybody launched a class action suit about this practice?

11. Wow this site is making me nervous allready about rodger< and i only had
    the rocket for five days now… question im asking is when you look at your
    on line bill and shows usage, is that total so far for month or is this number daily??

    thanks
    Mark

12. My current paid period ends on may 31 and I call them to cancel my account on May 10 They required a 30 days Notice,so my service will be cut on June 10 and I have to pay the extra 9 days prorated june charge. These are all common practice which is perfectly ok with me. The problem is starting on may 11, I cannot log into my account to check my Internet usage anymore. When I complain to Rogers, they say that checking the Internet usage is a courtesy from Rogers, and because I am leaving rogers in the next 30 days so I will l not have that “courtesy” from Rogers anymore. The fact is, Rogers have use this on line usage checking function as one of its selling feature to attract customers. Now a feature becomes courtesy means false advistising.
    From the beginning of this thread it looks like this practice can go back to 2011 if not earlier. I am going to complain to the better business bureau and I hope people have the same problem should stand up for their rights.

13. Last year in October we upgraded from 60 GB to 80GB a month, and so far this year …. every month since January we have gotten an “over 75% usage” notification. Last year, with the 60GB per month I used to watch tv shows on the internet ALL THE TIME and I rarely got any “over 75%” notification. THIS year I have barely watched any videos, nor have I increased my actual usage of the internet in general- and yet every month now we keep getting really close to the 80GB limit! WHAT IS ROGERS DOING?

14. Oh and since canceling our internet with them they seem a touch more desperate to hold on to our tv service and are giving us a much more reasonable price after telling them we would cancel that too when they tried to take all of our channels away but charge us the same price.

15. I had a lot of issues with rogers over counting our usage every month. Constant worrying that our bill would be to high trying not to download anything on steam or stream anything on netflix. No matter what we did we always went over by the same amount every month. I got fed up and cancelled and switch to an indy isp. Since then I download on steam constantly, watch a lot of youtube video’s at 1080p, constantly use netflix and we never go over our now 300 gig a month limit. We also don’t have to deal with rogers automated software deciding we should be limited causing them to replace all of the lines and hardware twice with no results. Canceling rogers and switching to a smaller ISP that still uses rogers lines was the best thing I ever did. They over charge for their service in the first place knowing most people will need a higher tier for their usage but not need the speed and then do completely horrid business practices afterwards.

16. Rogers ALSO have questionable usage calculations for cell phone usage. I made a 50 second long distance call (seconds based on my phone calculation) and I get billed for 2 minutes. When I call Rogers, they say my call was 61 seconds long; time from when I press Send until I press Exit. This sounds much like the old fraud technique of rounding the pennies in an accounting system and putting the rounded up pennies into another account; however we are no longer talking about half pennies!

17. i recently received an email telling me that i’d used 75% of my 60G…in the five+ years i’ve been with rogers i’ve never even come close to using 60, more like 30-40G/month. i haven’t been doing anything different. rogers said i should switch to the 80G plan…but pay an extra $4/month for modem rental. ridiculous. i’ll be switching to teksavvy or something similar.

18. Don’t be fooled by the discounts Rogers may give you.

    If you received a discount on a “bundle” its because you were over priced to begin with.

    I threatened to leave Rogers several times due to the hiking up the prices and after making several over-the-phone “deals” the prices only got higher each subsequent billing period, Rogers denied any such “deals” were given (ofcourse, from their POV they are always RIGHT and you’re always WRONG). After I decided I cannot afford their services and downgraded my TV service the end result was a hundred plus dollar net increase on my subsequent bills.

    If you’re not careful you will be hoodwinked.

19. Rogers and Bell both work hand-in-hand. Both of these criminal organizations create the illusion they are in competition against each other. These are typical methods employed by large corporations to manipulate and confuse the public.

    CCTS is pretty much a useless organization that works for Rogers and Bell, they don’t work for YOU. They have relatively zero authority to do anything except perhaps defer you to a lawyer.

    I suggest people make an effort to record their voice conversations they have with Rogers and demand they write a written digital or hard-copy of the status of their services. You cannot rely on a corrupt organization to keep their criminal efforts on record for you to query in the time you want to act against them.

20. I recently found out that Rogers is scam. I have a high speed internet with them in Toronto. I went to Dominican for vacation. I bought internet service for my hotel room. The speed was apparently 1/20 of the speed of the internet I have with Rogers in Toronto. In spite of this, I found out that I could visit the web pages much much faster than when I was in Toronto and using the Rogers internet. I made some tests and came to this conclusion that Rogers cheats the customers. When you check the internet speed it always displays a very high speed, but in reality and in action it does not work the way such a high speed internet is supposed to work.

21. Using Rogers Rocket Hub and had large data usage but Rogers said there is not way to view my data usage online?

    Logged on to my hub last two days and found usage information up to 4 hours ago, but today I’m redirected to My Rogers where usage cannot be displayed…clearly Rogers is hiding my usage!!!

22. Using a Rocket Hub and seeing very high usage. Called Rogers to understand data usage and was told they do not have anything because I am on the flex plan. I don’t understand how they can bill me for my data usage without collecting data information – so clearly they are collecting it they just don’t want to share it!!!! How can a service that bills for usage not provide the facility to show a user how much data they have used.

    Looked on the Internet to try and find options and I’ve installed a free app on my PC to monitor my traffice – BitMeter, howerver, other devices are using the Wifi that I can’t monitor – iPad for example.

    Did logon to my router and found a lik to look at usage which did provide usage to current date (4 hours old) but today that link gets redirected and I again can’t get at the data….I have a screen shot of the usage from yesterday. I will be asking Rogers why I can’t see this information any more…clearly they are hiding this informaiton from us….

23. I too have a bundled package and when I said ok to the unlimited for $10, they mentioned that I would require the digital box. Which is an extra….surprise…..rental fee.
    I told them I dont have it now and still get my channels, which is basic.
    I even explained that I very rarely watch cable tv and that I want to do away with cable and telephone.
    Was told I would have to do this in order to get the $10 promotion.
    I say Bull.!!!

    I will be going with Tech Saavy.

24. I have had the same problems with overages the last few months even though my usage pattern has not changed. I phoned yesterday to question the billing. She started looking into it and then I also brought up how much I was paying for cable TV as well, especially since most of the channels I rarely watch. She said then, maybe I can do something here, offered me unlimited internet usage for an additional $10 month. Then passed me on to someone else who gave me a 25% discount on TV, internet and 15% on phone for the next year.

    I think if you are polite but hint that you are considering other options, they realize that fact and deal with it. By the way, she told me that the $10 unlimited is a promotional discount that is valid until the end of April, so move fast. Of course it’s an unpublished deal, meaning they do it when they feel you are about to leave Rogers.

25. Here’s some interesting info, and some likely proof they are scamming people.

    I got the 75% notice for the first time (ever) on March 31 (60Gb Cap). If you look at my last 6 months of usage we have *never* gone beyond 25GB. You can see exactly on March 22, day-to-day usage jumped for *upload* from an average of 100 MB/day to OVER 4 GB! This is simply not possible, and hasn’t changed since.

    Now here’s the kicker. I mention this to my carpool buddy, who just so happens to work for a company that makes internet usage monitors. We hooked one up and sure enough, Rogers numbers are complete bull. I would have more accurate numbers if I made them up myself out of thin air than Rogers does.

    I’ve already cancelled with Rogers today. I’m kind of glad this happened to me, I learned today that Tek Savvy is faster, cheaper, and a 300GB cap (or unlimited for a few $$ more)!

    By the way, everyone here who has a 60GB cap, you are being screwed. The cap is now 80GB, but Rogers won’t change it to 80GB for you. When you call they will tell you that you have to upgrade to a new modem (which happens to have double the rental fee) which FYI is a lie. Not only because this is provably false, but also because when I signed up for Tek Savvy I also learned that they use the same wires, and the exact same model modem, and it has a 300GB cap!

26. Here’s an update. Kayla from Rogers called me today to offer to knock $150 off the over billing. She was snide and impatient and when I told her about this site she said that you’re all a bunch of liars and just don’t want to pay your legitimate bills. She really said that, that people say anything on web forums and that none of your stories are true. Then she said that it’s IMPOSSIBLE for Rogers to over bill. It’s just technically impossible, according to Kayla. So we’re all sharing the same delusion.

27. This happened with me! I went way over my average usage 2 days before the end of the billing period. Thus additional charges. I called Rogers and was given the drift until I referenced this article, they then credited me! Second time this has happened in four months and 10 years of being a customer. I paid the extra $2 last time. BEWARE they are rip off artists! The last time I went over by 1 GB, They charged me for two. I called and they credited me with $2

28. Here is the another masterpiece from rogers. Today I found out that I cross the Limit. Usually before I got the notification about 75% limit, and 100%. Not this month. Its saying on acknowledgement page: Date Notified: March 25, 2013 ; Notification Type: Automatic Acknowledgement by Browser 75% of Limit; Date Acknowledged: Empty space.
    I called them and answer…Nobody knows what that is mean. I never had any notification windows as usual as before. Nothing. Only ” Automatic Acknowledgement by Browser 75% of Limit” on the rogers page. Also they increase price again. Time for change. Because we sold the network to the private hand, we can just watch it. In the US the government keep it, so they have unlimited internet, unlimited speed for few bucks. So how great is to have private big corporate companies they have agreement between them and we are paying big money for fraction what they have in US. And those MPs are connected financially to them, so nothing will change. Those smooth elections talking for voters and after electing, they nicely forget why they are in parliament. ONLY who give them bigger piece of the pie. Doesn’t matter if they are Conservatives or Liberals or ndp or green. They do everything for those corporate headshots, so they can fly in the winter to the south play golf over weekend. Isn’t that sad???

29. Phase one: The 8 to 10 phone calls I was getting per day have stopped cold since I contacted the CCTS. If nothing else, that’s been a great thing.

30. Elaine, if you’re still out there I just finished making a complaint with the CCTS. I included this webpage with my complaint. Your story is identical to mine: we got the Rocket hub because we’re in the country and for a while our bills were $125 but the last one was $373 and that’s when I pulled the plug and REFUSED to pay. Now they call me several times a day and that’s when I called the CRTC and was directed to the CCTS. I’ll let you know what happens.

31. I had been with Rogers for over 10 years. I’ve NEVER gone over in usage. The month I cancel, we miraculously get the warning – at which point my kids from then forward are watching DVDs rather than netflix, and over the air free television. I just received a bill THIS week for usage in January-February. 32GB over. I’d like to know how that happened when nobody in this house downloads, netflix usage is a few hours a day maximum and for the final two weeks of the month we didn’t use any streaming. Rogers really didn’t want to see me leave their billing system. I’m very happy to be with Start Communications. Check them out – great service, inexpensive packages and NO transfer fee if you already have cable internet. At this point I will be contesting with Rogers – my home network is secure so who else would be using it if we are not. Jerks.

32. 8 days into my billing period with no p2p running, only installed a game from DVD and 1.5gb download associated with it. Played for a few hours and discovered the next day via email notification only: 100% usage reached.
    I have had a couple months of legitate overage with downloads so I know what is going on with my network is doing and make sure things are running tight.
    Definitely something is not right.

    I am going to need to install some sort of tracker in my router and computers.
    Only problem is whether Rogers pinging the cable modem would be counted.

33. I am happy to announce I am off the Rogers and Bell Grid. I was always over charged no matter what, but I was not as fortunate as you. The insisted that I went over and possibly some one used my computer when I was not at home. I have a wired network so no wireless security needed. I could go on and on of all the rip offs I got from them, but its not worth getting my blood boiling. Any way I am with ACANAC I am sooo happy now. I pay literly a fraction of before, by coincidence I am never over, and much faster speeds. They are all criminals in my eyes Bell, Rogers, and the government that allows them to do this.

34. These stories are all too familiar. We need to stop complaining and do something about it. Nancy, I agree with you. I am so furious with Rogers I also feel like investigating legal action. Wish I could get in touch with you!

    BTW, I disputed my over usage charge because I have never received a notification and got the charges fully reversed. My usage allowance is 60 GB and our usage history has never gone over. This month they tell us that we have doubled our usage. REALLY!!!! Out of the blue!!! No explanations just …. “Here is a $130 extra charge, but because you are so nice to us we’ll only charge you $100. HELL NO!

    Anyone that has not received notification, please dispute the full amount. Ask them to prove that they notified you as well.

    Also, there is a $10 for unlimited internet usage (if you have bundled services) promotion on right now because Bell is running the same promo. Rogers is keeping it REAL QUIET though to milk as much money as they can the other way. On my dispute call I recorded it so I have some proof of what they are saying to me as they always have a different story. The agent last night told me that 1/2 hour Netflix usage will put me over my 60GB limit. (REALLY?????)

    Let’s all get together and do SOMETHING!!!

35. Wow i am so glad i ran into this blog. I have been having the same problem recently. I have been trying to resolve it with them over one week. They still brush me off or bounce me form here to there. The guy who works on TIER 2 his name is Martin claims to know business when his job is tech support. He refused to give me the info the first time i asked after they recommended me to shut down my modem for them to investigate. Without looking further he told me i needed to shut it down again because i had never done so. However when i called again an asked for customer relations and then transfered to him he was able to see that the modem was shut down from their side. He first apolagized for not givig me the answer the first time around i called then started to twist his words after i asked to speak to customer relations again. 107 gig over one month on top 120 gig that it comes with my plan it means i must be running a downloading service in my house??. They wanted me to change my plan increase it unlimited. I told them i do not need that. I am fine with my plan ,i know how much i use. The customer relation lady then told me ” OH sir this is the resolution i have for you ” I told her you gave me an option not a resoluton. A resolution would be solving the problem you are not solving it but you are trying to increase my monthy fee. Thats it i gave up and told her to cancel. I am not paying this guys anything over unless they prove it to me i have used it and dowlanded what they claim to be.
    Stay away from rogers

36. Apparently according to rogers I used 27 yes that’s 27gigs in a DAY. And here is the best part, according to the “tech” it was mostly uploads. “torrents” “uploading video on Facebook” were the explanations. I wasn’t born yesterday, 27gigs in a day is UNHEARD of. I could literally sit at my computer for the next 24 hours and try to accumulate/upload that much data and wouldn’t be able too do it. The worst part is I feel like my hands are tied. They will not do anything about this astronomical bills. I don’t know what too do and I am VERY frustrated.

37. We’ve got to stop Rogers from robbing us blind. Please report the issue to CRTC in the following link.

    http://www.crtc.gc.ca/rapidsccm/Register2.asp?lang=E

38. Roger’s numbers are totally unreliable. My friends a few houses from me are lite internet users, yet their usage keeps hitting the roof for three months. They called to report the problems several times and the CSRs all refused to listen and some were down right rude. That’s when I started looking into my usage. To my surprise, the last entry in the day-to-day report was Feb.24 even though today is Mar.01. So I called them up on it. The CSR said no usage was recorded since Feb.24, so there is no entry after Feb24!!! I told him that it is not possible for I have been using it everyday.
    It goes to show that Rogers usage meter is totally unreliable. The scary part is they don’t even know and won’t admit to any problems. They can bill customer anyway they want and we have no say about it. These guys are worse then robbers. What they are doing is unethical, unprofessional and illegal.

39. Ive been reading all the comments and its exactly what happened to me I cancelled my home phone service because it was useless. And suddenly after being with rogers for 5 years they start over charging me for internet !!! I have 80 gbs which i barely use and they’re charging me for 49 gbs extra !!!! What can we do to stop them !

40. They also said that usage from another router could be assign to your MAC address in error. Their solution is to unplug your router for 24 hours and if you get any usage they might check the situation.

    Incredible!!!!!! They just don’t care about their customers.

41. Well that kinda sucks for all of you but just because rogers has given you a bad experience doesn’t mean that I’ve had bad experiences with them, in fact a lot of the time rogers is better to me then bell when it comes to internet bills and if you guys are using wireless is your encryption WEP because if it is then it can be crack in about 2 minutes by a highly unsophisticated program because it is only a numeric code, my internet is protected with WPASK-2 G broadcast only which is the highest residential protection available at this time and can me a 58 alphanumeric password with all the symbols, and I change it every 2 months and the SSID as well.

    TIP: If your running windows 7 or even vista you can see if an unauthorized device is using your network, from the device section of the control panel, if your still using XP then you have no way of checking this.

42. Jordan,Glad you think rogers is never at fault.Keep with them,I only hope you have the joy of trying to contact,reason with,and overpaying for something you did not use after being told they don’t care.time is on their side,they will get you if there is anything called karma.you don’t sound like the type to reason well,lol.

43. I have the same problem. I kept recieving notification that my ussage is exceeding so I increased to the maximum which is 150 GB and billed 75 a month. we have only one laptop at home and my son is using it ane he goes to school so he doesnt use it all the time. this month I ahve recieved a bill of 123 dollar they said i was overusage of 37 Gb which doesnt make sense to use this for three days only. any recoomndation of another company internet provider?

44. Same story here. it does not matter what usage limit they give, you will go over. I complained about having over 400 GB’s per month. Can u believe that. i would get the $50 (max)extra usage charge every month and just blame the kids and pay it. Then all of a sudden they up it to $100 (max) for extra usage. I called and said that there was no warning about this. I also told them that I cancelled Netflix and my one son who was downloading alot actually turned off his computer. literally not plugged in for months. the usage did not change. I threatened to cancel. They said that it was probably a bad motum or someone had our wireless password. BS of course. I had a max 250 Gbès before. Now I have a new motem, not using internet very much and they upped my usage to 300 GB. Usage was ok for a few days and the Guess what? Usage now at 265 on the 20th. It doesn’t matter what you do or what your limit is, they will make it go over. This is criminal!

45. Hi Everyone, after reading your comments I checked my bill over the last several months and noticed something interesting-between the 14th and 20th of the month I have lowest usage-always below the 1GB. After the 20th it goes up and the bill shows I am being charged extra every day for going over. Does anyone see this pattern in their bill? Also, I am going to do an experiment-turn off my all phones on the plan for 2 days to see what I get charged.

46. This happened to me this Jan 2013 exact story although I had increased my usage plan. One day before deadline I still had about few gig left and later I billed with 4 gig extra. How I have used several gig in just one day! I told customer service in chat dialog that Rogers either is behind schedule for usage calculation or there is other issue but they denied.

47. I have been a Rogers customer for the longest time,but thanks to these comments I have found out exactly what they are up to.My service has high usage saturdays days in which only my dog is at home maybe he is using the internet,seriously COME ON ROGERS WE ALL ARE LEAVING YOU.

48. OMG am I glad I found this site. My experience is exactly what everyone else has described. No matter how little we used the internet our bill and so-called usage kept increasing. I am going to contact a lawyer in the hopes of filing a class action suit. And I am NOT paying my last bill. Thanks to everyone who wrote because I’m printing this page for evidence.

49. I’m going through the same thing myself. Somehow I’ve used 20GB over my 150GB limit just loading web pages and occasionally watching Netflix. If you confront them with the evidence they deny it. They purposely add extra overages, purposely lock up your signal on a regular basis when you go over and they know they can get away with it because they’re a monopoly and nobody can challenge them. I hate Rogers Cable so much. In just the last week I’ve had to phone them almost every day and it gets to the point that you can’t stand it anymore and give up. Basically that’s what I’m doing today… just giving up.
    I can barely get web pages to load and Netflix locks up every couple of minutes. Even this page I had to try 5 times before it loaded.

50. Just like you all the same happened to me. You see we were with rogers for I would say easily 2 years and have a plan of 90gb per month since that what was recommend to us by the tech support so we don’t pay too much for being on a lot. So we did just that, Now this is the 1st week, and it shows I have already hit my 75% usage! This is complete bs ! If you had 2 computers using the same internet and used the internet 24h for 7 days you still wouldn’t have been able to use up 70gb!!!
    They are just like every other scamming sites.
    GET RID OF ROGERS! THEY SCAM!