Here is another nasty deal from DealFind for Android Tablets. They don’t know the make of the product, remove valuable comments absolutely ignoring their customers and caring only about their own profit as they did with some past deals which turned to be a scam. Even with DealFind discount, the total price is about the same or even higher than other retailers offer.
The deal was:
$85 for a 7inch Google Android 2.2 Tablet Including Shipping from Fabuless Products ($399 Value)
By the end of Dec 26 over 3,500 customers purchased this “fantastic” deal. Screenshot from http://www.dealfind.com/toronto/fabulesscan/
Basically DealFind and Fabuless Products claim that the regular price for this 7inch Google Android 2.2 Tablet is $399 and they give 79% discount selling it for $85. Seems too good to be true, right? Let’s take a look…
It’s a piece of electronic, so there are two possible reasons for such a big discount:
- The product is fake OR (maybe even AND)
- The price is incredibly inflated
Let’s skip the first assumption, however we know that DealFind already sold thousands of fake memory cards, and check the second assumption.
Here is a link with product description provided on the deal page:
http://fabulessproducts.com/index.php?route=product/product&path=57&product_id=41
The price is indeed $399 there:
The product description page does not specify manufacturer and model number for some reason, so it’s hard to compare prices with other retailers. Some customers also asked these questions on DealFind discussion board, but unfortunately representatives do not know what they sell:
They just provided model number of processor used in the Tablet PC, but not the actual manufacturer:
This model is the Wondermedia 8650
People then started to search for reviews and found very useful link with problems and tips related to these tablets “WM 8650 Tablet and few Problems“:
http://www.androidtablets.net/forum/wondermedia-based/20327-wm-8650-tablet-few-problems.html
But DealFind thought that it will turn customers away and just removed the comments:
Above two comments are removed now from DealFind discussion board. Actually it is known that they remove any comment which may negatively affect sales totally ignoring customers. Why anyone should use DealFind after that at all?!
Let’s try to figure out what the make of the Tablet PC is.
This is another screenshot from http://fabulessproducts.com:
The same pictures appear on another website CoolDroids.com
http://www.cooldroids.com/7-android-2-2-tablet-pc-wi-fi-4gb-512mb-ram-800mhz-flash-10-1/
Most likely Fabuless Products and Cool Droids are related to each other somehow.
From the picture on CoolDroids.com we see that the make of this Tablet PC is Eken, and now it’s much easier to compare prices.
The very similar one (if not the same) I could find was:
EKEN M009S 7″ epad android 2.2 VIA8650 800MHz wifi 3G Camera tablet pc
for $60 here:
http://www.aliexpress.com/fm-store/104710/211059827-500713361/EKEN-M009S-7-epad-android-2-2-VIA8650-800MHz-wifi-3G-Camera-tablet-pc.html
(click on image to enlarge)
The price for single unit is US $60. Including UPS Expedited Shipping it is US $78.91.
That is the real market price is $80.50 CAD. But DealFind sells it for $85 claiming the real value of $399!
So, basically Fabuless Products and DealFind inflated the price at least in five times!
Everyone can purchase the same Tablets at aliexpress.com and receive it much faster without waiting for another couple weeks in order to redeem coupons at fabulessproducts.com and 21 day for delivery as they inform in their terms and conditions. (Note: I’m not encouraging anyone to do so. Aliexpress is provided only for informational purposes here). There is also some buyers protection available…
What we have:
DealFind and Fabuless Products sell Tablet PC’s at a bit higher price than the market price is with the help of false/deceptive advertisement of 79% discount. We also know that about 50% go to DealFind and 50% go to the merchant. Shipping cost money also. It means that Fabuless Products should buy these tablets for maximum of $30 from somewhere…
Neither Fabuless Products nor Cool Droids show back of the Tablet PC which has the brand name on it. DealFind do not tell the manufacturer’s name. So probably they are not even genuine Eken Android Tablets…
Beware!
Just found another retailer selling it for $59.99 USD with Free Shipping…
http://www.stopfinger.com/goods_aWQJNDgyNQ==.html
Initially DealFind was offering leather carrying case, earphones and free shipping:
(click on image to enlarge)
After deal ended they withdrawn these valuable conditions…
Fabuless Products Owner?
People in the comments section mentioned that extra charges for shipping/handling/taxes went to Andrew Ferreira through PayPal. First of all thanks for this information.
Let’s take a closer look at WhoIs information for FabulessProducts.com website. It is available for public here:
http://www.whois.net/whois/fabulessproducts.com
Domain Name: FABULESSPRODUCTS.COM
Last Updated on: 25-NOV-11
Administrative, Technical Contact:
Ferreira, Andrew andrewatella@gmail.com
Fabulessproducts
88 Bloor Street East
suite 2312
Toronto, ON m4w3g9
CA
416-825-6127
Andrew Ferreira is the name which customers reported on their PayPal invoices. But the e-mail address contains “andrewatella“.
Phone number 416-825-6127 which belongs to Andrew Ferreira according to the above WhoIs information also belongs to Andrew Atella:
screenshot from http://www.inhouseaffairs.com/contact-us.html
It let me think that Andrew Ferreira and Andrew Atella is the same person who registered fabulessproducts.com and now accepting payments via PayPal from customers who purchased Android Tablets from DealFind.
Here is some information about Andrew Atella which is publicly available in the Internet. If anyone has problems reaching Fabuless Products via 1-888-702-6632 phone number provided by DealFind or contact form/e-mail on their website, maybe it’s worth to try alternative methods.
- Owner/Co-Founder of InHouse Affairs as stated in his LinkedIn profile: http://ca.linkedin.com/pub/andrew-atella/31/6a5/7a2
- Facebook pages of Andrew Atella:
http://www.facebook.com/andrew.atella
http://www.facebook.com/pages/Andrew-Atella/245152895038
(if you are Andrew Atella and has absolutely nothing to do with Fabuless Products, please let us know, we will make a correction)
Related posts:
Fake Toshiba Memory Cards from XSV 360 on DealFind
Contour Memory Pillow, Alkaline Water Tubes and Kassar Media
Class action suit against Dealfind and Fabuless
Thanks Everyone who provided feedback and valuable information!
Trueler.com got a response from person who suffered from this scam and also had to pay extra trying to ship Tablets back, but still can’t get refunds.
If anyone has problems with full refunds (including for shipping back if it was requested by DealFind/Fabuless), please send me a note via http://trueler.com/contact-us/ or speak up in comments indicating that you wish to participate in class action suit against Dealfind and Fabuless. I will forward you contact information of that person.
Update: Unfortunately lawyers were not interested in this, and unfortunately there is no class action law suite started…
Hi everyone! I am so glad for people like you, who inform the public of SCAMS like this one. MAD RESPECT.
I was momentarily pondering this deal, but I have a strict self imposed rule of NEVER buying anything off the internet until I do INTENSE research on the product and the vendor.
I urge everyone to contact BBB and maybe get some MLA’s involved or something. I hope somewhere is getting the word out VIA social media, it is a great tool for these kinds of circumstances. FB Group anyone??
Im going to forward this info onto some hacker friends in anonymous…maybe they can shut down deal find and fabuluss
Dealfind.com just went down across the board. Are they just trying to remove all the comments? Fabuless.com is also down. Could this be the end? :p
I’m still waiting. It says my order is still pending. I tried to go on fabuless website and it said it was forbidden, never seen that before. Let’s see if it shows up this week.
Thank you Trueler!
Thanks everyone for comments and feedback! DealFind should really stop this outrageous “deal”…
Here is a new information about the possible owner of Fabuless Products:
http://trueler.com/2011/12/27/android-tablet-dealfind-fabuless-products-scam/#andrew
Thanks,
Trueler
The android 5g doesn’t even exsist yet…argh these people piss me off.
we need to get this stopped
Hi i purchased on of those tablets to me and a few people i know i am now going to try contacting dealfind. anyone had any luck getting a refund, and if they do not provide one i know a few lawyers which im going to ask about this. total bull.
I also purchased this android last january 6, until now i haven’t receive it yet. they just replied thru automatic e-mail saying it should be aroun january 27/30.
So glad I google everything and this came up before I spent my $$$.
Horrors! I too was attempting to access the Fabuless website to see if I could find out the status of my Dealfind order–now I realize I’m one of the many who was suckered by this deal. No such thing as a free lunch! Thanks everyone for the valuable info. Dealfind is good for deals on things like restaurants and spa services, but I certainly won’t be buying any more merchandise through them. I hope we all get our money back…
Nevermind. Not answering questions anymore but they are still actively censoring comments.
They have finally closed and i hope to now get the message out to at least a few more people! But i know that 75% of people wont even read the comments.
ugh, i wish i found this site before. i bought the deal this afternoon but will be requesting a refund from dealfind. just found out about all the problems people are having with dealfind and fabuless from forum postings on dealfinds website (thank you very much people who posted it!). had issues with an online vendor from another deal site but they were very good about addressing my concerns and refunding right away. i hope dealfind is the same.
all these complaints and tablets just keep selling,where do i sign up, fabuless is shattering sales records for dealfind!!
Hi,
I was about to purchase this incredible deal today until I decided to do a quick reasearch about the product and I can’t get access to this website for some reason Fabulessproducts.com. It says «Forbidden
You don’t have permission to access / on this server.Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request». I thought it was weird! but than I found this website with all these negative comments….thanks Trueler I could have been the next victim but I feel bad for the people that are still purchising this product.Thanks again
Maybe some good news to assuage some of our anger and disappointment over the scam Dealfind and Fabuless is perpetrating on unsuspecting victims:
I can’t say all credit card companies will afford you the same courtesy and service, but American Express has just agreed to put a “temporary credit” on my account for the full $85 I paid Dealfind, even though I’ve already paid my Am Express bill that the Dealfind charge was on! The credit appears in my online account and I am told it will show up on my next Am Express bill.
The Customer Service rep I spoke with invited me to open the dispute over the phone. She took down everything I told her and gave me a number with which I can refer to the dispute in future. She told me that Am Express will respond within 30 days, updating me on their progress with DealFind, and that the whole process should be completed within 8 weeks.
She also told me that I can continue the dispute even if the product arrives because it is not as advertised.
Am Express is open 24/7, so you can call them anytime to open a dispute. Maybe some of us with other credit card companies can try this route and come back to us with a report? We may have the last laugh yet when DealFind/Fabuless is defunded!
Thank you Trueler for your kind response to my email last night. And thanks to the many more of you who have now shared your DealFind/Fabuless experience here. Here’s an update:
It’s late Sunday afternoon, and I’ve just gotten off the phone with DealFind customer service agent Laurie Lee whose direct extension number is 403.
She claims that they are aware there is a problem with Fabuless, but there is no one she can contact until tomorrow morning. I asked who she will contact, and she said “the Compliance and Legal Team.” I asked for their phone number and she said that I could only go through someone in Customer Service. She pulled up the email I sent requesting a refund and said she would send it to “escalation.” She said I could call back in the morning and ask to speak with a Supervisor.
I mentioned that some of us are very disappointed that Dealfind customers have had our emails on the discussion board removed and/or rewritten by Dealfind. She told me that this is part of the Dealfind customer agreement: they are free to remove anything negative about a product. So, we are only able to send what amounts to cheap advertising for frauds like Fabuless.
Laurie tells me that because of the volume of calls and emails to them about Fabuless she is sure that Compliance and Legal will be meeting first thing tomorrow (Monday) morning.
Let’s give them a lot to talk about! Please tweet everyone you can, go to the media, and try to bring this whole fraudulent scam down before thousands more people are sucked in.
Dealfind is keeping track of the refund requests by our email addresses. So email, email, email! And, thanks for the suggestion that we create new email accounts and try sending complaints to the discussion board after close of business.
Here’s Dealfind’s number: 888-320-6368 I think the more of us who call, the better chance we have of getting refunds and stopping this scam before more people are ripped off.
The silver lining to this whole dreadful Dealfind experience is the cooperation we are establishing with each other and our care for those who are still becoming victims of this scam.
See my next email for info on how to go through your credit card company to begin a “dispute” with Dealfind which the credit card company will conduct on your behalf.
I’m SO upset – I too jumped the gun on this one! Normally I am one to really research things – so I’m disappointed in myself for jumping all over this deal!!! I have just contacted them to request them NOT to charge my creditcard! Of course i received their automatic message back – I only ordered it all 11 this morning, so haven’t paid the “shipping & tax” yet – but I will hound them every day until I know they have cancelled my order!!! I’m so mad!
The Office closes at some point tonight and I think thats when we must strike.
There is an identical deal in the states http://www.dealfind.com/discuss.php?DiscussionID=13203&travel=0
I’m so pissed at these scumbags.
It is true… DealFind is known for removing valuable comments from their discussion boards and even for changing posts of other users in their favor in order to sell as much stuff as possible letting their customers down.
Another important thing is that DealFind is known for featuring a lot of scam deals and even committing fraud. This is just one example of their previous scams:
http://trueler.com/2011/11/20/fake-memory-card-xsv-360-dealfind-scam/
Thanks,
Trueler
Dealfind is changing the wording in posts by concerned customers now. That should tell a story in it’s self if they take the time to do that rather than delete them! I’m beyond disappointed in them now!
Just a theory, but I think Fabulessproducts is awaiting their own shipment of these things from one of those cheap China sites. Waiting for a “barrel” of them to arrive. I bet they waited for the orders from Dealfind to roll in, and with their Dealfind payment on or around Jan. 6th, went ahead and ordered them in bulk. Most likely a delay on China’s end in filling such large orders, probably done in batches, and normally takes 2-4 weeks for delivery. Not to mention all of China is on holidays from Jan 22-28, in which case everything is completely shut down. Then you have to wait for Fabuless to prepare each individual order and ship them.
In the age of these ‘Group deals’ there is some amazing deals out there. These people are taking advantage of these deals and scamming people. I was also very keen on buying this and thank goodness i always do research on what I’m buying. I can’t stand watching the scum of the earth rip people off.
You have to be kind to those who are being taken. Even we got taken as well. Bad things happen to nice people. Sometimes you just get caught up in the moment. As much as we are trying to explain the situation over 2000 more people are paying for this piece of garbage. I wonder if that is for the 2000 that ordered in December who want a refund. I have posted my feeling 6x today all have been taken off.
Thank You very much for saving my wallet!
Sorry for those that have to deal with the headache.
I had to do the research before making the purchase because of the the original price claim and the way Dealfind was replying to potential and existing customers.
For those that are working on getting their money back, visa has a warranty coverage. You should maybe contact them and see what they can do to help.
Good luck!
So far looks like over 2000 people have not done their due diligence
Props to everyone spamming this site. It needs to be shutdown! Its horrible to see that 2000 people are being screwed over! I say send it over twitter and facebook as well. Its gotta get out there
I encourage any and all of you to make new email accounts on gmail or yahoo to post to the comments of that deal.. Overwhelm them with it. If we all do it they will be going crazy trying to delete them all, they might even close down the commenting on it… I have copy and pasted the text the others have been putting up:
First of all, this tablet does NOT have a Capacitive Touchscreen as the Dealfind info page indicates. It only has the much cheaper (inferior) resistive display which is clearly indicated on the Vendor’s website page for this item. Dealfind is obviously at fault here.
Nonetheless, the truth is that this is NOT a $399 Tablet, nor is it a $299, a $199, or even a $99 Tablet. It is simply a no-name tablet from China which can be purchased anywhere on the Internet for $100 or less, including such reputable sites as Amazon for just $84.99. See Amazon link: http://amzn.to/AiTnkd
Dealfind, do you not know that $399 can purchase virtually any top Brand Name 7″ Tablet with virtually every conceivable option in Canada or the USA, so there is no way that a no-name China import would be valued anywhere remotely close to that amount. i.e. A Brand Name Blackberry 16GB Tablet sells for only $199, and with its 64GB version at only $299 (See Futureshop, BestBuy or Staples).
This Vendor with your help is simply trying to cheat Dealfind’s good customers. http://www.aliexpress.com/store/300938/211171666-483706941/7-inch-Tablet-PC-with-Infotmic-1-0Ghz-256MB-RAM-4GB-Storage-MID-Touchpad-android-2.html
Perhaps some Dealfind customers would like to see some real testimonials from their list of not so happy customers. Here is one such site. Simply Google it, and you will find many more.
http://trueler.com/2011/12/27/android-tablet-dealfind-fabuless-products-scam/
The above should speak volumes regarding Dealfind’s trustworthiness.
All comments on the Dec. 27th tablet on the fabulessproducts.com site end on Jan. 10th. I myself tried to leave a review about not receiving my item yet and it never made it to the list. The dealfind site was closed for questions and I could not get through to customer service at fabuless. You will also notice there are no reviews saying that anyone has actually received it and that they are happy with the product either. Shadyness at its finest. On the home page, there is a “chat with customer service” box showing them as being online right now… I think I will give it a go, just for curiosity’s sake. I am sure I will be ignored though!
I ordered on Dec 26th… I still have not received the tablet. I even called dealfind a couple days before the 30 day limit and told them I hadn’t received it. They said they would still refund me the money if it didn’t arrive.
I have been getting more and more pissed every day it didn’t arrive or even get this fabled tracking number. I have tried to email and call fabuless and got one or two automated emails, but then no more replies. You will NEVER get through to anyone on the phone. Not sure why they even have a phone number.
And then today I see they are hawking MORE of these imaginary tablets? How the hell can they post another deal, when the past one or two deals were so bad?
After seeing this page posted on the comments, I decided to demand a refund. I have started the dispute process on paypal for the 11+ bucks, and just got off the phone with Dealfind to demand my refund. They tried the story of the container AGAIN which I had already heard and told them I have heard it already before, and just want the refund. Then they said that it takes 48 hours to contact the merchant. I asked why… because who’s word are they going to take? Mine or fabuless? I told them it didn’t matter because if they didn’t refund the money by Tuesday, I was going to reverse the charge on my credit card anyways.
I advise everyone who has ordered these things to do the same. Even the TWO or three people who say they actually got the items (amazing!) say they are shit when they get them and not worth the 85 bucks anyways. Not to mention the missing case and stuff that was promised in the deal and then taken away.
I will also be canceling my dealfind emails etc too. I won’t be buying anything else from them ever.
has anyone had a refund issued by either deal find or the manufacturer?
i to got zinged on this so called fantastic deal.i’ll bet if you looked at the fabuless website you would see a “Printed in Nigeria” logo.hacker’s should be targeting these type of websites.
I’ve written on dealfind 3x today regarding todays deal, all have been deleted. Each time I mentioned reading the negative reviews on this site and asked if anyone had anything positive to say about the deal…..btw, fabuless products has also posted on the site….
I won’t be buying from them again..bye bye dealfind
Dealfind is removing comments about this website like crazy. Also someone claiming to be from fabuless.com has posted saying they have amazing products straight from the manufacturer.
Oh and they say they haven’t gotten any complaints.
Fabuless products is now spamming the boards on dealfind!
Thank you for expressing your concerns. Please be aware of cyber blogs that do not reflect the true nature of this deal. We all know the web is full of use full and useless information. They have never purchased any product from us or even waited for customers to receive their tablet prior to posting.
We can assure you that both Deal Find and FabuLESS Products are working hard to provide their customers with nothing but the best. Our number 1 priority is to provide superior products at an affordable price. Not to mention we offer the security and reliability of a large Canadian company.
It may be confusing for some, to think they can purchase this tablet from another websites. However, that is false. We have an exclusive contract with our manufacturer to supply custom made tablets running on the best android system. Our tablets are fully upgraded to reflect our high standards. The speed, processor and resistive touch technology are superior to those listed on any website. THIS IS NOT A GENERIC TABLET. Please do not get confused by operating system.
Furthermore, we offer 1 year manufacturer warranty, customer support, technological support and a secure online shopping experience.
All of our customers that have received their tablets are very happy with their purchase. Both Deal Find and FabuLESS Products look forward to making many more customers happy.
Thank for shopping with us. We hope you enjoy your product :) If you have any further enquiries please email us at customerservice@fabulessproducts.com.
Trueler I do not think so I know they should but I just want to get rid of this garbage. I think the bigger picture is that they are doing it again and nobody can stop them. I think that Consumer and Corporate and \BBB should be advised of what is going on.
Sorry guys the email address is info@fabulessproducts.com
Att: Andrew
Email him your order number and send it back and Dealfind will refund your money.
Hi Marlyn,
Will DealFind pay for return shipping with tracking number and signature required and compensate for all the hassle?
Thanks,
Trueler
I have spoken to James at Dealfind and have offered to call the Ministry of Comsumer Affairs on Monday if they wish to continue this scam. He has told me to email Fabuless with the order number info@fabuless.com att: Andrew. When this order is sent back I am told I will get a refund from Dealfind. I suggest you all do the same thing.
I’m glad people are speaking out. I have yet to purchuse anything from Dealfind because whenever I have read the reviews on the product purchused from this site it is always from less than reputable sources. Dealfind in itself is a scam and anyone who has had an issue should be making a complaint to the BBB. Fabuless may be the issue here, but Dealfind is their vessle and their lack of concern for reputable and positive clients/products is deplorable! Their just as guilty as their suppliers if not more for allowing this to continue. Not to mention the rudeness they have addressed their concerned customers with. Both these business need to be brought down. Dealfind needs to be stopped so it wont continue to victimize people with fraudulent deals.
Hi Everyone,
If you care and any one else care , DO NOT TRUST DEALFIND IN ANYTHING THEY TELL YOU ANYWHERE. The only thing you should trust is YOUR REFUND FROM THEM.
ONLINE DEALS ON DEALFIND ARE A LOT OF HASSLE , While normal business deals are better to deal with.
I ensure you , that at least half of the quantity sold on dealfind today will be refunded if not ALL , and I HOPE YOU and ME and everyone that is buying , to go through the hassle and experience it all and post everywhere about how bullshitt this all is.
You are correct it is back on the Web with Dealfind. They will not allow any posts that reflect on Fabuless. It is to bad we cannot do something about this it is false advertising and they are up to 800 sold so far. This is so unfair to the people who are buying this product they do believe Dealfind would not scam them as they are suppose to check on there vendors. I guess money talkes but being to greedy can also be there down fall.
http://www.dealfind.com/discuss.php?DiscussionID=13199&travel=0
check this out for a laugh….Dealfind has indeed reposted the deal! this is the discussion feed and “Lily” repeatedly says that any comments that aren’t questions about the deal will be removed?! they also haven’t answered even 1 question! I am unsubscribing to Dealfind right away. Reposting this rotten deal shows a serious lack of concern for the headaches this has caused their “valued customers”.
Andrew F @ FabuLAME has returned the $11.68 to my paypal account and expect my Dealfind refund shortly…..Good luck to those looking for resolution, I’ll be interested to see how it unfolds.
i’m the same as the rest i guess. ordered it correctly on jan. 6th and still haven’t recieved it. was told everything was fine with my order…and now just keep getting the runaround. first time buying anything of the internet and i guess it will be the last…lesson learned. dont deal with dealdind and definitly dont deal with fabuLESS PRODUCTS…BECAUSE THE LAST PART OF THE NAME SAYS IT ALL…LESS FOR SURE.
Morning may be you can warn other customers.Ordered the disc on Dec.6.2011, Called and send e-mails,first reply-your order should arrive shortly,massive amount of orders,second reply-you were told it would take up to 6 weeeks(out of the blue),third reply-you habe been banned from ordering,and all advertising is incorrect such as 24/7 for ordering,a joke,nobody knows what is being done and all answers are dreamed up.Do not order from them.May be you can find out something about them,Many thanks Hugo and thanks for the warning re: Dealfind
Dealfind just posted another DEAL 2.3 this time for the same price $85 with Fabuless. I suggest we all get on there and start warning people!
I kid you not this deal is back on dealfind today!
http://www.dealfind.com/halifax/fabulessproductsca8/?s=dd-thin&a=
Hi Laurel,
Regarding your “Question 1”. No, you can’t subtract what scam cost you. When investigation is completed in your favor, credit card company applies credit to your account. I have not had experience with American Express. Only with CIBC Platinum card when merchant sent counterfeit product. However it was quite a hassle, because CIBC requested to send the product back, but I didn’t want since it cost me money and there were no specific address to send it to.
When you request a charge back from the credit card company, usually they accept only two reasons:
1) Product not delivered
2) Product not as described. In this case they request to send it back first
It depends on the CC company in case if merchant violated law and commit fraud, because they need to investigate and confirm it first.
Continue to request refund from DealFind! Tell that both DealFind and Fabuless Products seriously violated Consumer Protection Act. All the evidence is here. Advise that you are going to start investigation with your credit card company and complain to the ministry.
Thank you very much for following up on this! Let’s make DealFind responsible for what they did!
Thanks,
Trueler
Hi Dawn,
There is a “Contact Us Request Form” on DealFind.com website:
http://www.dealfind.com/contact-us.php
In the “Inquiry Reason” there is a field “Refund/Requesting a Refund”.
However now they send auto-reply like “…We are experiencing a higher than normal volume at this time, please allow us 2-3 business days to respond…”. I guess it’s because all of the recent scams they featured…
Thanks,
Trueler