The Butchers Scam on BuyTopia, WebPiggy.. Additives in meat

The Butchers “Organic and Naturally raised meats shop” has sold over 15,000 coupons in Toronto for approximately $175 each worth of meat at the cost of $55. It is over $2.6 million dollars worth of meat. If we take an average price of the most selling meats by The Butchers as $30 per kilogram (chicken, ground beef, etc…), we get about 90 tons of “organic and naturally raised” meat. For a really small shop! Everyone can speculate about these numbers and conclude that it is not possible to meet this huge demand without dramatic decrease in quality of meats and service.

The Butchers shop has been featured by Webpiggy, Dealgetters, DealFind, Dealticker, TeamSave, BuyTopia daily deals websites (did I miss anyone?). There were a lot of complaints on service, products and prices at The Butchers after the major offer on DealFind. It turns to be a scam at some discussion forums. They simply can not handle all the customers. They significantly reduced working hours, assortment, quality, etc. The only thing they should care about now is to service all customers with already purchased coupons because The Butchers has real problems with it (actually vice versa – many customers have problems with The Butchers). But! What do they do instead?

They are offering another deal on WebPiggy again:

$100 for $400 worth of organic and naturally raised meat from The Butchers, inclusive of a $50 credit to the opening of Marlin’s Fish Shop. Don’t miss The Butchers 10th Anniversary, Deal of the Century!

It is running through the weekend (April 8 – 10) and 1600 already bought the deal. I think they just need more cash to purchase more meat from some cheap place. I don’t see another explanation.

Well.. There were only speculations before in this post.

Now Trueler provides real proofs of how “Organic and Naturally raised” the meat from The Butchers is and what it actually worth.

Most of the products purchased with one of the coupons at The Butchers in the beginning of April 2011 were of bad quality. I have prepared and described facts about sausages bought at The Butchers. They definitely do not worth $10.99/pound (or $24.40/kg). Probably $1.99/pound is a fair price for them (I’m not sure what is the exact percentage of starch and carrageenan they have added to the sausages).

Let’s see what “Organic and Naturally raised” sausages from The Butchers represent.

The Butchers - Sausages in bag

After thawing of frosted sausages there were about 50ml of water in the plastic bag per 1 lb of meat. It is over 10%. Here is a picture:

The Butchers - Water in sausages

The consistence of sausages were very suspicious to be claimed as “Organic and Naturally raised”:

The Butchers - Sausage consistence

It looks like a sponge which is a sure sign of starch presence in the meat. I used Iodine Test to show everyone that sausages from The Butchers contain a lot of starch. Iodine reacts with starch to produce purple black color or blue black color (depending on how much of starch is present in the product). I’ve written a letter “S” by Iodine on the cut of sausage and it turned purple black:

The Butchers - Starch iodine reaction with meat

It means that there is a lot of starch in those sausages. Here is a comparison to understand the reaction. Potato contains starch and pear does not:

The Butchers - Starch Iodine reaction with sausage, potato and pear

Iodine written “S” remained brown on a piece of pear. Iodine reacted with starch contained in potato and “Organic and Naturally raised” sausages from The Butchers.

Is the starch used by The Butchers organic and naturally raised? It could be. But it also could be a modified corn starch or even something less natural. I don’t know.

But sausages with significant amount of starch definitely do not worth $24/kg (or $10.99/lb)! It is like cheap prepacked sausages from the nearest supermarket.

Let’s try to cook them!

The Butchers - Let's cook

I have never seen good barbecue sausages exploding when cooking…

It is because of natural sausage casing which does not crack.

The Butchers - Cooking 1

Sausages from The Butchers started to crack quite soon:

The Butchers - Cooking 2

Then sausages exploded!

The Butchers - Cooking 3

This definitely means that sausage casings are artificial and NOT natural.

Meantime Iodine almost evaporated from the pear without reaction, but left its footprint on the sausage made from starch:

The Butchers - Starch reaction after time passed

After cooling sausages significantly shrinked:

The Butchers - Shrinked sausages

Inflation of sausages in the oven, shrinking when cooled, excess water – all of these is a sure sign of carrageenan (E407 food additive) in the meat. It is used in the food industry to increase or even double the weight of meat. Carrageenan may cause allergic reactions for some people.

 

Scented sausages with preservatives from The Butchers

(update as of April 11)

I left piece of UNCOOKED sausage out of the fridge at a room temperature for about two days.

It did not spoil at all! It has absolutely the same smell as it had two days ago. Natural meat should spoil in a warm place very quickly. However sausages from The Butchers kept their scent which is most likely artificial. Unfortunately I can’t post and share the smell here, but it is absolutely the same as two days ago. It definitely means that at least preservatives have been added to the meat being claimed by The Butchers as “Organic and Naturally raised”. It is a sure sign of artificial flavor added as well. Or has the meat been raised with antibiotics?


This is just one example of bad quality products from The Butchers. For other products and services I have not prepared a visual demonstration, but can add the following:

  • Beef had almost the worst quality I have ever tried. It was sinewy and hard (cooked well as usual)
  • Poor choice in the store on weekend at around noon
  • No receipt provided!

It looks like a million dollars scam with current unfair support from WebPiggy who manipulates with comments on their discussion board by removing valuable truthful posts from the customers in order to conceal information about The Butchers and promote the scam.

Too many unnatural things are happening at The Butchers, don’t you think so?

 

The “Last and Final” deal from The Butchers?!!

(April 12, 2011)

Unbelievable! Now on Buytopia with the “Final Deal“:

$99 for $400 Worth of Organically and Naturally Raised Meats from The Butchers – LAST DEAL FROM THE BUTCHERS

Is it really final? I hope this scam will end soon… Will anyone buy this deal from Buytopia.ca after all things happened with previous deals from The Butchers on other daily deal websites?

 

Update: We have a report from one of the customers:

Where do The Butchers “Organic meats” come from?

 

One more “Last Deal” at DealTicker

(April 15)

“The Butchers” deal on DealTicker with the same $99 for $400 deal. One more last deal?! Let me guess… Next one will be on…

$99 for $400 worth of Organic and Naturally Raised Meats and More from The Butchers (includes a $50 credit to use at soon to be launched Marlon’s Fish store) ($400 Value)


butchers-dealticker-deal

 

Attention!

The Butchers website states that the deal on DealTicker is NOT valid!

butchers-dealticker-not-valid

However DealTicker still states the opposite and encouraging to buy more and more coupons:

butchers-dealticker-deal-comments-buy-deals

What the heck is going on?! Just another promotion?

Here is the answer from DealTicker who sent an e-mail to subscribers very late:

It has come to our attention that The Butchers are turning away customers and refusing to honour vouchers purchased through our site.

This action has been taken unilaterally by The Butchers without consultation with or prior warning to DealTicker.

As a result of this conduct, we are obliged to discontinue this deal. We are currently in consultations with our legal team and are considering all legal remedies available against The Butchers.

We sincerely regret any inconvenience the actions of The Butchers may have caused.

DealTicker was knowingly running the not valid deal for almost entire day looking for profit. Moreover, they solely blame The Butchers for this. This is the worst thing the daily deals company could do. They wanted to sell thousands of deals in five days making tens or hundreds thousand dollar profit regardless of all the negative experience about redeeming earlier coupons shared in the Internet by coupons holders. Unfortunately DealTicker let their users down.

 

The article in The Globe and Mail

You may find the original article here:

Ninety-nine bucks for $400 worth of organic meat. Seriously?

written by Tim Kiladze for Saturday’s Globe and Mail.

 

Several interesting things in the writing caught my attention and I’d like to comment on them:

 

1. Looks like The Butchers is very short on cash now, so they asked daily deal companies for a quicker payment plan.

the-butchers-globe-quicker-payment

 

2. Marlon Pather and The Butchers are going to run more deals (maybe later).

the-butchers-globe-last-deal

 

3. The author and editors of The Globe and Mail are not aware that Chemistry is indeed science. Here is a definition from Wikipedia for those who still in doubts: “Chemistry is the science of matter and the changes it undergoes”.

the-butchers-globe-unscientific

 

They also claimed:

Then there’s the marketing potential. “What people don’t realize is every customer that’s come into my store, they write their e-mail address,” Mr. Pather says

Has anyone been requested to write e-mail address in store?

 

Siesta at The Butchers every weekday!

The company made it almost absolutely impossible to redeem the coupons for people. The Butchers is closed now from 11:30am until 1pm during weekdays and does not accept vouchers on weekends.

the-butchers-siesta

For most of the customers lunch time is the only possible time to visit the store during a working day.

This is one more very serious change to the voucher conditions by The Butchers. “Keeping our standards”…

 

What’s next with The Butchers? Re-branding!

Marlin’s Fish Shop, Marlons Butchery, Marlon’s Meat

Even if The Butchers goes under there is a good plan. But maybe it is the plan itself… who knows…

313 thoughts on “The Butchers Scam on BuyTopia, WebPiggy.. Additives in meat”

  1. After no real luck with the voucher companies I went to Visa and asked for a refund, as the merchant was perpetrating fraudulent methods, and showing my email correspondence with the voucher companies. 2 weeks later and full refund! Go to the source.

  2. After months of leaving messages to both Webpiggy and The Butchers about obtaining meat or a refund, I drove all the way to the Butchers yesterday (I was quite surprised: The store looks pretty much the same as it did before the reno and the shelves are as empty as ever).

    Marlon refused to honor my coupons, not even the one that is on his letterhead and with his signature (after I partially used a coupon last spring). He just sent me back to Webpiggy, which does not return messages. Just great…

  3. I finally received a refund from Buytopia. I placed my ‘order’ back in October and never heard from anybody after that. Emails asking ‘when’ my order would be filled to both Buytopia and Marlon’s (The Butchers) went unanswered.

    I finally emailed Buytopia and threatened legal action saying my lawyer was ‘bcc’ed’ on my email so they would be aware that I was done fooling around. I included their ‘guarantee’ of satisfaction as grounds as to why they should reimburse me. I checked my statement and I got my money back..

    Email Buytopia demanding your money back and paste the texe below (from their site) as their guarantee of satisfaction to you:

    Our Promise to You
    Your satisfaction is our number one concern. If ever you feel unhappy about your experience with buytopia.ca or any of our featured businesses, we want to hear about it right away! We guarantee to do everything in our power to get things right and make you happy.

    That being said, we want to hear the good stuff too! That way we can keep providing what our customers love, and make sure to cut out what they don’t. So, have any thoughts or concerns? Send us an email or drop us a line: feedback@buytopia.ca or 1-855-442-2220, we’re looking forward to hearing from you!

    Our Refund Guarantee
    We guarantee that if you have had any problems with a voucher you bought from our site, we will give you a full refund within 10 days of purchasing the deal, and a full Buytopia credit within 30 days of purchasing the deal. If though, you are unable to use a valid voucher after the 30 day period because the business shut down or changed management, let us know and we’ll try to get you your money back.

    You are our #1 priority, so keep in touch!

    How Do I Get My Refund?
    Just send us an e-mail with all your details and we will gladly refund your money!

  4. I have been dealing with both buytopia and webpiggy to try to recoup our loss from “the Butchers”. Both companies refused to give back my money and offered a credit instead. Our CC company won’t refund either because we have exceeded the allowable time to request a refund. We also experienced major runaround trying to deal with Marlon himself and Peter and Howard at Buytopia and Webpiggy respectively.

    I do NOT want credit, I want my money back. However, since I have accepted credit (and was given no other options except lose the money) I am not sure I have any other options. Any advice out there? Would filing a complaint at the customer protection branch be valid since I have been given credit instead?

    Lesson learned, companies like groupon, wagjag, are much larger than buytopia and webpiggy and are more inclined to honour their deals – this is just my experience….

  5. I received a refund through my credit card this week. It took months of threats including filing a complaint with the Consumer Protection Branch but I got the money back.

    Peter knows that the contract is between Buytopia and the customer and that’s why he will give you a refund in the end.

    The Consumer Protection Branch staff are very much aware of this issue. If you want to file a complaint they will become involved but you first need to send Buytopia a demand letter.

    Here is a link to the Consumer Protection Branch’s complaint process:

    http://www.sse.gov.on.ca/mcs/en/Pages/Complaint_Steps_to_File.aspx

    Don’t give up.

  6. buytopia will give you a refund if pressed. they will give you the royal run around. demand to speak to peter the manager. i threatened to sue. he said they were meeting with Marlon and it would be all worked out. when they did not meet he promised to give me my money back and eventually did. did not let them get away with this.

  7. They just pass the buck back and forth between marlon and the coupon companies telling you to get a refund from the other one when neither would ever give it. Hoping that you will just give up and accept the scam.

  8. Last week I spoke with someone on the phone at Marlon’s Meat (aka The Butchers). I asked to speak to Marlon and was told that he was not in and that he didn’t know when he would be in. I patiently explained that I had spoken to Marlon personally before Christmas and that he told me to call him in the New Year to setup a time to come into the store to redeem my coupon. The person who answered the phone at Marlon’s asked if I had placed my order or if was I waiting for a refund from Web Piggy. As I repeated the conversation that I had with Marlon before Christmas he cut me off mid sentence calling me “another coupon idiot” and hung up on me. I called again, identified myself and this time he began swearing at me and hung up again. I called a third time and as I was politely just asking when Marlon would be in… the person on the other end began screaming at me again…and told me to never call the store again. He ended the conversation by telling me to get a refund from Web Piggy. It really did sound like Marlon himself, and from what I have heard…. he’s done this before.

  9. The Butchers has re-opened as Marlon’s Meats and I was told, very rudely, on the phone by them that they are not filling any voucher orders and not giving any refunds. I was told to contact Webpiggy as my ‘contract’ was with them. These people at The Butchers/Marlon’s are criminals and scum and they should be forced to make good on these vouchers since they got the benefit of the money. I can’t believe they are going to be able to get away with this.

  10. Courts and class actions are not really worth – I agree. “The Butchers” is done. It’s good that some people got refunds. Those who did not get… continue to press daily deal site who sold the vouchers to you. Remind them about Consumer Protection Act and that they are fully liable. If no refund – post reviews about the deal sites.

    Consumer Protection Act
    UNFAIR PRACTICES – False, misleading or deceptive representation
    :
    http://www.e-laws.gov.on.ca/html/statutes/english/elaws_statutes_02c30_e.htm#BK17

    What we can do now… Keep an eye on any new businesses Marlon starts and warn other people by posting reviews. Thanks for creating additional entry on yelp.ca:

    http://www.yelp.ca/biz/marlons-meat-toronto

    It used to be one for “The Butchers” with negative reviews, but “Marlon’s Meat” was perfect at some point.

    It was one of the good lessons which teach not to deal with daily deal websites who ignore their customers and support scams, like DealFind, SwarmJam, DealTicker, BuyTopia, WebPiggy, etc…

    Thanks,
    Trueler

  11. No one is “starting a class action”. It couldn’t even be considered without knowing the other party has money to recover. Dealfind is the only one involved that clearly does, not coincidentally they are the one refunding no problem.

    No law enforcement agency is going to investigate. The problem is everyone is like yourself, spent almost a year waiting for someone else to do something. You, like the thousands of others, are free to file in small claims court. Of course its not really worth it, so you’ll sit holding out hope someone else does something.

    Everyone shouldn’t have waited to so long. People that made an effort early on got refunds or got their credit card to help. Likely all you’ll get now is a lesson learned for next time.

  12. Let’s start a class action against these guys, I’ve had it. Called them numerous times over the last year to place my measly order (Dealgetters $40 for $100 of meat, my father in law did the same) They keep putting it off, saying next month, next month, or two montsh from now.

    This morning marlon basically told me to f@ck off and get my money back from dealgetters who are ignoring my emails.

    email me @ janus2810@hotmail.com if you are interested in pursuing this legally or if you know of anyone else who already is, we would love to join in and put this guy’s business where it belongs, OUT OF BUSINESS!

  13. HI,

    I purchased an item from buytopia.ca. They were offering a deal from Goodbuyfirst.com.

    I have contacted buytopia.ca several times and they have never provided me with a reply.

    Goodbuyfirst.com and buytopia.ca are sending me several emails, to confirm my delivery address, which I confirmed. They sent several more even though I have already confirmed my address.

    Goodbuyfirst.com also sent me a link to “sign up” and to enter a voucher number.
    However, there was no voucher number from buytopia.ca. The instructions were to re-purchase the item at a substantially higher price using a ‘voucher’ and to pay the extra ‘taxes’ applicable.

    I have been charged by these companies, have asked for an update with no response and was asked for personal information and to “sign up” more without ever receiving my goods or a reply from anyone who work in these companies.

  14. We received an email late November giving us our pickup date of Saturday December 10th between 11AM and 5PM. However, 1 week later we received another email saying that they can’t fill our order and a refund would be “considered” in the new year. My husband and I went to Marlon’s store on Friday December 23 at 6PM demanding our refund.Because I was demanding my money back, one of the staff threatened to call the police if I didn’t leave the store. I insisted that they do just that – call the police. They did not. When we arrived, we were told that Marlon was not in. Miracously Marlon appeared once I refused to leave the store, still demanding my refund. I did not ask for cash, I simply wanted my credit card refunded for the voucher value. Marlon did tell me (I have a witness to prove this) that I would probably not get a refund due to my back attitude and “harrassing” his staff. Or my refund would be placed at the bottom of the refund request pile. I’m not familiar with this business model! I’m not prepared to cut my loses as this is a matter of principle and bad business ethics.

  15. Anyone thinking about a class action agains the voucher distributers and Marlon’s?

    I m not sure if I was fortunate to use part of my voucher ( mine was from Webpiggy i.e. 100 for 400) early in the summer; but had no success to get further redemption. Based on what people are saying about his meat, I’m not even sure if I want to eat it myself let alone feed it to my family.

  16. I heard that they may be closing in the new year. He’s run out of money and he has lost most of his business. I have walked by there a few times and I have never seen a person in there yet. I wouldn’t hold your breath about redeeming anything other than bullsh#t from him.

  17. I have been trying to redeem my little $25 for $50 worth of meat voucher that I bought off Kijiji since December 2010! I have been to the shop 7 times and each time there is either no meat, the store is closed or they aren’t accepting vouchers that day/time or whatever.

    I e-mailed both Kijiji and the new Marlon’s Meats and Kijiji is not responding to ANYTHING, and I got 1 response from Marlon’s Meats saying that someone would get back to me in a few days (that was a month ago) and now that e-mail address is down…

    I figure I should just cut my losses, but I’m a girl hell bent on principle…I will take this to small claims if I have to…what are other options? Guess reporting them to the better business bureau has been done? Just so frustrated!

  18. Here’s an idea taken from the recent movements, and I’m serious.

    This guy is not going to respond unless he gets hurt in the only place that he cares about, his wallet.

    WHO WOULD LIKE TO JOIN ME IN A PROTEST IN FRONT OF THE BUTCHERS STORE NEXT SATURDAY DECEMBER 10TH OR 17TH?

    If we could get a minimum of 5 people together, we could disrupt his most profitable period of business all year, the Saturday’s in December, encouraging others to boycott the store unless he pays up.

    Anyone interested in this idea email me on pchipperton@hotmail.com and if I hear from 5 of you, lets do it.

  19. After they reopened the store and learned about the new process put in place I asked Webpiggy for credit and after a few follow ups I heard back and was given an email approval (Marlon being copied on them) to get credit from The Butcher. I went to the store to collect my money but was told to come back in a week. I called after a week but was told to just sent my info to find out if i can come in. I said you have all my info. You have been copied on the emails. He give me a new email hinting that he is not even bothering to check his other email account (pretty punctual guy) but I have still to this day (now a month) haven’t heard the calls are not getting anywhere the emails are not replied to. Webpiggy is also playing deaf. Had a similar issue with one of the other coupon companies and was credited on the spot over the phone. One more time convinced not to deal with “no frills”

  20. These deal find groupon companies, fight the business owner to put on the cheapest deal possible. They tell you how much people you will reach… and the fact that putting out this type of promotion would cost a real pretty penny(this is true). They bait you with the fact that you will get thousand of vouchered customers that will turn into real customers 50-60%. And there biggest selling point it the fact that there a 40% NON REDEMPTION… that are people that just void the voucher or people that just don’t bother to use it.

    for the record the business owner only gets half of the sales price… so if you pay $99 the business owner only gets 49.50… so 49.50 for 400 dollars worth of meat OMG

    and he doesn’t get this money all at once…. 33% 7 days after the offer closes….33% 30 days after that….the remainder 60 days after the close less any refunds or chargebacks…

    group buying isn’t always the best

  21. After almost a year I have been told to get a refund from DealFind. They can only credit the credit card you used to order, which I don’t have anymore – and my only other option is to get Dealfind dollars. I don’t think so! What a total waste of time and effort. I have been very happy with Wag Jag and will use them if I ever decide to use any of these deals again….

  22. Ofcourse their store would look nice they used my money to renovate it!
    I bought $4000 worth of coupons because I believed in the process of buying deals through these various brokers, and now it makes other sites less credible because webpiggy and dealgetters (whom I purchased these coupons from) collected my money and have refused to reimburse me for falsely advertising on their site. I believe they should also be made legally responsible and should be held accountable to customers. If anyone is interested in collectively placing a class action suit against the butchers, and the voucher sites that sold us these bogus deals and then refuse to refund us then contact me ASAP as I am sick & tired at being made to wait and listen to more demands on how and when I can receive my product, if that ever materializes?
    At this point I think we need to ban together!

  23. Thought I would let everyone know I got contacted by the Butchers now known as Marlon’s Meat to go on Friday to meet out my meat!! Wasn’t too bad waiting a month or so since they re-opened.

  24. Hi Matt,

    Let me explain. This is how it is supposed to work:

    You complain to BBB on “The Butchers” (or Buytopia) that you can’t get purchased product, i.e. redeem your voucher as it was advertised. BBB contacts them and asks to resolve the problem with the customer. “The Butchers” and Buytopia become scared that their rating will fall and issue refund for you or invite you to the store to choose meat you like and honor the voucher. Then BBB closes the complaint without any effect on their ratings.

    But there is a problem… Both “The Butchers” and Buytopia already have the lowest possible rating “F”:

    http://www.bbb.org/kitchener/business-reviews/butchering/the-butchers-in-toronto-on-1223447

    http://www.bbb.org/kitchener/business-reviews/coupon-services/buytopia-in-mississauga-on-1237300

    BBB can’t refund you. “The Butchers” and Buytopia most likely won’t even respond, because they don’t care about their rating at BBB, or will ask you to follow new procedures. I don’t think BBB will accept complaint against “Marlon’s Meats” because it happened with “The Butchers”. If they even accept it, I don’t think Marlon really cares about this rating…

    I’m sorry man…

    Regards,
    Trueler

  25. I have been shopping at the butchers for the past 6 years. They did have really good stuff prior to these coupon deals which I purchased all the deals they ran with all the various sites (buytopia, dealfind and webpiggy. But once the big deal with dealfind was done, their quality and quantity did go down, and the staffs were not as friendly . (I guess I understand since they always had crazy line ups).

    I heard if you’re a dealfind customer you can get a full refund since they are not honouring them now (legal dispute, something about the company not paying them) .. call them .

    I really like the way the new store looks, and their meat counter is all full. I walked in few weeks ago and spoke to Marlon and I told him how I’m sick and tired of the voucher companies which wont give me a refund and asked him if I can just redeem the voucher at he purchase price. He agreed and I was able to use one of my buytopia coupon $100 for $400. I got $100 worth of meat. (yes, I sucked out.. just want these ordeal to be done!!)

    Webpiggy and Buytopia are scheduling appointment for the shop so you can go in and choose your meat which can take over another month or so..

    I’m just posting this to help people so they don’t have to lose their money to the voucher companies and wait for months to get their meat. And for all those sceptics out there I’m not Marlon, or Marlon’s mother ,father, wife, sister or whoever . just sharing my experience..

    If anyone tries this method and becomes successful, please post.

    Good luck

  26. Hi Matt,

    Unfortunately this is how RBC treat their customers when we ask for help… You may continue to fight with them by sending registered mail to their head office, or to their president with screenshots from Buytopia advertising how voucher can be redeemed and instructions from Marlon how he accepts it. It is definitely “not as described”, and Buytopia should be responsible for this, because you paid them, they have your money.

    BBB is absolutely useless here also…

    Regards,
    Trueler

  27. Hey Trueler,

    This thread is super helpful but obviously getting to the end of it I’m still frustrated beyond imagination as my credit card company has refused to do anything: BuyTopia.ca issued the coupon, which (in the opinion of RBC card services) means they held up their end of the bargain. Whether or not the retailer honours it is (apparently) not their problem. I was advised to file a complaint with the Better Business Bureau.

    It’s not every day that I wish for a local business to fail, but Marlon, you’re human garbage.

  28. @Sham: Procedures are written on the vouchers and daily deal ads. Marlon must follow or refund. Otherwise he should be prosecuted by law

  29. @Trueler Not sure I understand, what needs to be done? you think we should call the police cause we cant get our meat? you cant change what happened in the past… if you want your meats you have to follow the procedures or loose your money. At the end of the day life goes on at the shop.

  30. @Anil: it was indeed far from described, eh… You probably said to your cc company, that you can not redeem it at all – that’s why they declined. They understood the problem as “not delivered”, no as “not as described”

  31. @Trueler I actually did contact my mastercard company but they too declined to refund me saying the merchant (buytopia) is still honouring the purchase. I had to work with buytopia to get an appointment at Marlon’s Meat(new name now) to be able to go in and redeem my voucher.. process took close to a month.. it was a headache but Marlon honured the voucher and gave me my meat and apologized for what happened.

  32. For voucher holders who want a refund, but deal companies refuse:

    Credit card companies must do a charge-back for you because the “Item is not as described”. There are usually only two reasons for charge-back accepted: “Item not delivered” and “Item is not as described”.

    The item is the voucher which states when and how it can be used. It has been delivered by the deal company. But it can not be redeemed according to the conditions mentioned on the voucher or on the daily deal page advertisement. So, it is definitely not as described.

    Ask CC company if they have “Item not as described” condition, and then ask for charge-back for your remaining vouchers.

    Regards,
    Trueler

  33. @Sham: You missed my point… Not the store need a guard. People need! Customers should not be angered and abused by Marlon anymore – this needs to be done.

  34. @trueler: I know in the past they had to hire security hoping people can be civilized at a butcher store.. but perhaps we should have the military guard the store!

    P.S- I really appreciate you posting my comments

    Have a nice day.

  35. @Sham:

    Really??! Why didn’t you call police? The Butchers/Marlon’s Meats make their customers so angry, that they become very dangerous to the people around, according to your story. Social guards should know about it and try to prevent! Next angry customer may even hurt someone…

  36. I was entering the butchers today and while i was walking in a young lady was walking out in anger.. in the process shouldered me causing me to drop my phone.. the lady didn’t even stop to apologies or help pick me up my phone.. i asked the staff what was her problem only to find out it was a voucher holder that wasn’t able to redeem her vouchers.

    i ask kindly that you have some class with others that did nothing to you… i asked the staff why she wasn’t able to redeem her voucher, she replied their is a process in place that the client didn’t want to follow..

  37. Gary – Marlon could easily make up phony receipts to post online…. but what’s the point, whether we go to the store or not we still won’t get to buy anything, so luring people in using phony receipts serves no purpose anyway! So might as well stay at home and keep “butchering” his reputation here and on RFD!

  38. and now one of Marlon’s shills (if not Marlon himself) posted on RFD suggesting you go in and redeem the vouchers at face value! Imagine that! Just when you thought he’s stooped as low as you can go, he manages to excavate even deeper into the quarry….

  39. Sweet – Thanks Tyler. I’m still holding hope!!! Perhaps I should have arranged for pick-up (not to self for voucher #2)!

  40. I just got a reply back today after three weeks from webpiggy, got a pick date of Nov 14 where i can go choose my meats. I will let you know how it goes.

  41. I’ve re-submitted my order through Webpiggy over 4 weeks ago (as per the new redemption process) and haven’t heard a peep from Marlon, or Webpiggy. I too would love to see someone post a reciept with their meat.

  42. Success! was finally able to redeem my voucher with buytopia! had to make an appointment by buytopia,chicken pineapple burger and new york strip loin are few of the items i picked up.

  43. Lol, seriously Marlon, why do you even bother posting those? It makes you look even more desperate.

    Marsh and Ruth? Can’t you come up with better names than that?

  44. I recently went to Marlon’s meat since the closure, the place looks way bigger, cleaner and now has more varieties- I recommend for everyone to go see for themselves.

  45. I went to redeem my voucher today, but called in before to place my order, had no problem whats so ever.. friendly staff, the new store looks beautiful! i will be returning.

    Marsh

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