We are pleased to share the letter from one of the Trueler’s courteous readers – Natalia.
Thank you for the opportunity to share my exceptionally unpleasant experience – I believe it might be useful to others.
I have bought this deal on Groupon. But the story is not about them – I love Groupon! I and my husband have used several groupons – and we were really satisfied! However, there was a deal that left us absolutely disappointed and frustrated.
This was “One-Hour Portraiture Session and CD with Five Retouched Images from Andrea Smith Photography ($825 Value)“. I must note, that there are two photographers with this name (Andrea Smith Photography) in Toronto: www.andreasmith-photography.com (I have nothing against this one) and andreasmithphotography.com (this one was absolutely unprofessional and unethical).
Everything was pretty fine before the session, and not bad during the session. Andrea answered questions and we agreed on the place. She was on time. The photo session lasted not more than 30 minutes.
During the session she promised:
- Publish 3 sneak peeks on her blog 3 hours after the session
- Publish 20 retouched images in a week (so that we could order)
- Send us a CD with pictures of our choice in two weeks
Andrea Smith got the coupon with the code from us after the session and could redeem it for money at Groupon only at that time (not earlier). At this point her truthfulness was over, and she just disappeared. She did not keep any of her three promises!
She did not put anything on her blog for a long time and did not answer her cell phone and e-mail. I called her many times, and wrote an e-mail wondering when can we expect results. Finally, in approximately two weeks, she uploaded 18 pictures on the website. They were of below-average quality. It did not look like she had spent more than 10 minutes on retouching.
We have been waiting for our order for six weeks already. And again, Andrea does not answer e-mails. Andrea Smith just ignores us.
The deal did not give us anything (no sneak peeks, no 20 retouched images, no CD with pictures). It was just wasted time, frayed nerves, and wasted money. Please, be aware of our experience if you consider to deal with Andrea Smith Photography.