Here is another response from one of our readers about experience with DHL company:
“I had terrible experience with DHL delivery. It was a gift voucher ordered from US to be delivered in Toronto, Canada – pretty small envelope about 25×15 cm. It took almost three weeks! DHL put the package on hold and did not contact me at all. When I called them they told that package is on hold because they could not enter the building! Why?! I can enter the building, my husband can, UPS can, Canada Post can, other deliveries can, but DHL can not! They don’t have a buzzer code, however all the instructions are clearly identified right at the entrance, including the buzzer codes for all the residents. Just push 3 buttons and you are done!
It looks like DHL has not even tried to do any attempts, because usually delivery services leave peace of paper if addressee is not at home. There was nothing for almost 3 weeks. Here is the proof of holding package for a long time:
I had to call them and waste time waiting for answer every day for about a week. DHL promised to deliver it every day, but did not. I have never experienced so long delivery as with DHL. Will never consider them again!
Thanks for opportunity to share my bad experience. Hope it will save other customers time. Best Regards. Alex”