Rogers Internet Overage Charges due to Wrong Usage Counter. Beware!

It’s not the best financial situation for many small companies, businesses and big corporations nowadays. But it does not give anyone the right to blatantly rip off customers. Even if you are an empire… Even if you are Rogers Communications

Here is a complaint from one of the Rogers High-Speed Internet Customers who was charged by Rogers for over usage of internet download/upload limit because their own usage counters were broken.

Around January 11 I got a notification from Rogers that 75% internet usage limit was reached. Then I downloaded some necessary stuff and cut down my daily usage until the end of billing cycle which is January 20.

On January 20 I checked my usage and it was less than 59 GB (the limit for High-Speed Express Internet is 60 GB per month). It showed usage until Jan 19 inclusive, so only one day left. On January 20 I was not using Internet too much, because usually 1.3 GB is more than enough for one day of browsing pages, reading e-mails and even watching some videos.

To my big surprise when I checked usage on January 21 for previous day, it was somehow over 4 GB:

rogers-internet-usage-last-days

It was absolutely impossible knowing that I used Internet on that day less than ever. And it was supposed to be an additional charge of $6 for overage:rogers-internet-overage

Moreover, if I indeed wanted to download something on January 20, I could buy additional 20 GB for $5 and avoid paying $2 per each GB…

During conversation with Rogers Online Live Chat help center they informed that the overage happened due to broken usage counters:

Rogers: We’re having a problem with the usage counter which is affecting many customers, you will not be billed for any overusage charges during this period

Here is a screenshot of Rogers Live Chat window:

rogers-live-chat-usage-counter

I relaxed, thinking it was a one-time outage of their counters. But on Jan 24 I got a Rogers Bill with $6 usage charge for overage!

rogers-internet-overage-bill

It’s outrageous…

Beware of this rip-off practice from Rogers with overage charges!

Check your Internet usage regularly and if you ever think that it does not seem right, contact Rogers to figure out what is going on with their usage counters!

Have you ever experienced similar thing when you got 75% usage warning unexpectedly and tried to cut down your usage? Or when you got additional usage charges on your bill?

Please share your experience! Possibly it’s a common practice from Rogers… Let’s figure out what is going on with their usage counters and why…

303 thoughts on “Rogers Internet Overage Charges due to Wrong Usage Counter. Beware!”

  1. I love that I found this site, but at the end of the day we all still have the same complaints and Roger’s just doesn’t care. We had five people living in our house two years ago and never went over 75GB. Now we have only 2 people and 200 GB and went over last month. Same story, your computer must have a malware/virus. Scanned computers, nothing….no virus…no malware. I have spent endless hours on the phone and live chat with Rogers and those are hours I will never get back. I had enough the other day and shut everything down. This is my daily usage since not using the internet. How the hell is this possible?
    September 25, 2016 927 2,316 3,243
    September 24, 2016 1,124 7,837 8,961
    September 23, 2016 1,233 8,037 9,270
    September 22, 2016 3,611 5,861 9,472
    September 21, 2016 761 2,292 3,053
    I’m so angry that they can’t help and I’m stuck in this stupid contract with a company of revenue over $13 Billon Dollars….Our Dollars for Screwing Us on a Daily Basis

  2. Rogers is a piece of shit company. Who loves to charge you internet usage that you don’t even use. This company is a piece of shit.

  3. Hi every body, i am also rogers customer up to now exactly, but i am thinking to switch to another internet operator, i’d like to share my last experience with you!
    i have been using rogers internet cable with 200 GB limitation on usage, i check my usage regularly actually one time in week, tonight when i came back to home i gave a massage from rogers on top of internet explorer about warning you are charging for over-usage of internet.
    i checked my account and i found on Thursday (2nd of June 2016), we used over than 100GB while we were at home during day and we came back about 10 PM.

    it is to be noted our normal internet usage is about 2-3 GB per day, and our normal usage from internet is about 130 GB from 200 GB.

    and also interesting thing is my internet will be renewed tomorrow for next month, and they claimed around 50$.

    please don’t use rogers, they are really thieves,

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