Rogers Internet Overage Charges due to Wrong Usage Counter. Beware!

It’s not the best financial situation for many small companies, businesses and big corporations nowadays. But it does not give anyone the right to blatantly rip off customers. Even if you are an empire… Even if you are Rogers Communications

Here is a complaint from one of the Rogers High-Speed Internet Customers who was charged by Rogers for over usage of internet download/upload limit because their own usage counters were broken.

Around January 11 I got a notification from Rogers that 75% internet usage limit was reached. Then I downloaded some necessary stuff and cut down my daily usage until the end of billing cycle which is January 20.

On January 20 I checked my usage and it was less than 59 GB (the limit for High-Speed Express Internet is 60 GB per month). It showed usage until Jan 19 inclusive, so only one day left. On January 20 I was not using Internet too much, because usually 1.3 GB is more than enough for one day of browsing pages, reading e-mails and even watching some videos.

To my big surprise when I checked usage on January 21 for previous day, it was somehow over 4 GB:

rogers-internet-usage-last-days

It was absolutely impossible knowing that I used Internet on that day less than ever. And it was supposed to be an additional charge of $6 for overage:rogers-internet-overage

Moreover, if I indeed wanted to download something on January 20, I could buy additional 20 GB for $5 and avoid paying $2 per each GB…

During conversation with Rogers Online Live Chat help center they informed that the overage happened due to broken usage counters:

Rogers: We’re having a problem with the usage counter which is affecting many customers, you will not be billed for any overusage charges during this period

Here is a screenshot of Rogers Live Chat window:

rogers-live-chat-usage-counter

I relaxed, thinking it was a one-time outage of their counters. But on Jan 24 I got a Rogers Bill with $6 usage charge for overage!

rogers-internet-overage-bill

It’s outrageous…

Beware of this rip-off practice from Rogers with overage charges!

Check your Internet usage regularly and if you ever think that it does not seem right, contact Rogers to figure out what is going on with their usage counters!

Have you ever experienced similar thing when you got 75% usage warning unexpectedly and tried to cut down your usage? Or when you got additional usage charges on your bill?

Please share your experience! Possibly it’s a common practice from Rogers… Let’s figure out what is going on with their usage counters and why…

311 thoughts on “Rogers Internet Overage Charges due to Wrong Usage Counter. Beware!”

  1. Several voters had wrong counters in previous elections too but that also hasn’t yet been made a right…I shut off my data location & phone because while sleeping used to be hybernating on PC’s those apps are still working in the background. Older mainframes used to have to stay on all night & day like diesels use more energy to restart they took too long to reboot for buisiness.

    I hope you post my remarks too & thanks for the links provided by other commenters. It was also my experience with Rogers that when an obvious mistake in billing or overcharge happened they rectified the problem reinbursing immediately.

  2. Continued while searching 4 edit button & awaiting moderation confirmation…a gig a day according to my phones data usage measurement different than the carrier though not by much since I’m paying to use the online account & live support chat features the most after the billing cycle renewed, also pay extra for the paper bill but question having to pay to do a survey for Rogers about online customer service possibly contravenes some CRTC regulation…Consistently maintained less than my maximum quota of gigs over a year so one movie & some YouTube viewing does not= what Rogers charged 4. The service I have referred to friends & family because previous experience was of what’s available over a decade now was the best at being non scammers:-( I hope they can fix this PDQ

  3. Thanks Trueler for bringing this to my attention how not alone in recognising this fairly new problem with Rogers. I say fairly new because recently I learned the company discontinued being courteous to call prior to overage charges due to the availability of online accounts access. On the first month of the service contract internet was unlimited. With 2 desktops 2 laptops & 2 smart phones running simultaneously on Wi-Fi to see how much it used it did not go over six gigs a year and a half ago. Now with only one smart phone online occasionally & a tablet over 11 recently billed for..
    Is there a connection to smart meters somewhere ?

  4. Feb 2nd 2013 Rogers charged us for 49 gig in one day, just one day??? Something is wrong with their counters… They convinced my GF to upgrade to 100 gigs. Its Feb 5th and we almost reached our limit… Crooks who steal your money away.. We are going to look for a better cable provider..

  5. i am sorry rogers has bin stealing for to long first they take our money then our sanity. NOW YOUR DINNER THEY HAVE GONE TO FAR. rogers employes have admitted there are problems with the internet usage screen shot the conversations above with live teck support and show you father knowing his anger rogers will be ruble in days

  6. Andre,

    We have the same problem…we thought the same for my brother until we decided to test it this month.lo and behold we went over 13 gigs in ONE day.i was the only one at home and i was only checking my email and surfing the net but no streaming. I am livid right now.tell your dad that he needs to keep a close eye on your internet.we have 80 gigs and every month we go over but we stream less and less. We just cancelled them and apparently according to their verbal agreement we will be charged 100 bucks. I advise everyone to contact cbc marketplace…lets out rogers on blast. Im sick of their scams.

  7. Hi,
    I have a 60 GB cap with rogers, we went on our honey moon for three weeks, and came back to a bill for 95 GB. Impossible, we weren’t even home! After a lot of headache they gave me a credit. I hate them and will cancel. They are liars. I had cancelled my cable with them too, because every month I had to waste time getting new invoice error fixed. Never go with them for anything.

  8. I’ve been having the same problem for the last 2 months.
    Because I’m a Mac user, they told me it was because of iCloud, but I’m not using iCloud!
    I’ve tried running antivirus software, but my computer comes up clean. I’ve stopped doing everything to the point of not even allowing internet access for my iPad.
    Rogers continues to tell me it’s my fault but it’s not!
    I’m paying $110 a month for 250Gb’s because that’s how much is uploaded every month.
    I’ve also been told it’s going to cost me $400 to cancel with Rogers – this is scam and I feel trapped!

  9. I just got off phone with tech support. I live in Atlantic Canada and just switched to Rogers from fibre op. I was a Rogers client up until Sep 2010 and I left them because of internet usage overage costs. Over, the couple of years prior I had upgraded and upgraded and each time after a couple of months we went over again… causing me to move to Bell, which, by the way did not have fibre op at the time in my location.

    Recently Rogers came out with a package in this area of $99 per month including home phone and TV and Extreme internet with 500gb of internet usage available per month… I saw the ad saying something about this amount is enough to download 240 hd movies (we do not do any of that) over 1500 hours of youtube (I have kids but even they are not at that amount of usage) and we don’t download any songs… should be OK right?

    I began on January 15th… everything done and the guy left the house and kids complained that internet was slow and poor signal in many parts of our house which lead to changing routers 3 times (this was after a few days and many times on the phone taking hours of my time and then having to make a couple of trips to the Rogers store… and eventually I spent $80 on Netgear extender and got a satisfactory signal).

    I have been watching my usage daily after we got things working better and in the beginning the amount was high but hey I got 500gb so not to worry… NOT… I have also had strong discussions with kids to watch their usage because I saw a day with 24 gb…

    In the past 3 days we have apparently used over 50 gb each day with over 40 gb of it being upload usage. I called tech support this morning and got the same malarchy that I have read from other people’s posts. I still have 15 days left and I am at 329gb of usage after yesterday…

    the only lucky thing in all of this is that my deal came with a price fix and no contract for three years… if this persists and I will definitely be going back to fibre op even if I have to pay double every month.

    Can’t the management at Rogers be so stupid as to not see why customers will not be staying with them. Crazy… crazy… and these fools think working people have the time to be calling them and listening to their excuses let alone having to monitor usage each day. Why don’t they just come out with a flat rate for unlimited usage for customers like Bell does? Maybe the moron Jordan can answer that? I suspect it has something to do with wanting to pack their customers when they go over.

  10. Rogers is a joke! I have the 10 gb flex rocket hub. NEVER BUY THIS PRODUCT. Say I use 120GB A YEAR….no not a month….a year! It’s around $1000. Other companies offer 100 Gb a month for less than $100…..tell everyone you know to stop using rogers for any product….it’s an effin joke

  11. Hi I’m a 16 year guy from Mississauga

    Same thing happened to my family only they automaticAlly turned on me
    We got the 75 percent with a record 30gb being used in the course of three days
    My parents stream video and i downloaded 17gb during two of those days but I didn’t understand where the other GB came from. Since I plate online games they told me to stop playing.
    I went online that day and checked everything. See I play league of legends and do universe.
    I found 10mb are used per hour for league And 35 for dc universe.
    I know theirs 1200 mb in a GB or something so I figured it wasn’t me.
    I also Skype call my friends (not video just call) and what I found is that it’s 25 hours for 1 GB on a Skype call.

    So I did my daily routine I prove a point knowing Rogers would say a low amount of data usage that day.

    I played one 4 hours of gamin plus 5 hours of Skype calling. Internet surfing and small mobile use
    Using my calculations I thought I wouldn’t be close to a one gigabyte.

    My dad came home and I told him. He got furiouse so I assured check with Rogers and it will be fine.m
    He did and they told him I alone had used over 7gb of Internet.

    My dad furiously took away my laptop almost breaking it.

    I told him I hadn’t even been on the laptop for 7 hours!
    He wouldn’t listen and I’ve Had many of my privileges taken away and wasn given dinner.

    Could someone please help me explain this to my fAther as he is not listening

    I would forever be in your debt

    He won’t call Rogers back because he thinks their right And he won’t look at this blog

    I really need help. I need to use the Internet to work on projects too.

    Please help

    Thank you

  12. Have been with rogers over a decade. Do not download movies, music only occassionaly via iTunes, do not stream tv and maybe two to three you tube video’s per week. Teen son uses skype and internet games, and a little (3 hrs /wk) xbox live gaming. Started having usage problems in 2011, upped the plan to 60 gig and was alright for almost a year before getting hit with overages, upped the plan (and upgraded modem) in summer of 2012 and am again going over, having maxed our 80 gig this month with a week left on the billing cycle. Have unplugged the modem from the router so nothing from myside can access the router and will see what rogers says my usage is for (have left the modem plugged in, this is part of my ‘test’). I cannot fathom how we keep going over our usage and think this whole thing is obscene. But, as a consumer, what are our real options here? I am certain the issue isn’t a virus/malware, have Norton and it is being run regularily and have been very careful.

  13. A reply to that ignorant of jordan . Before you yap you big wide box mouth of yours and tell all kind of stupidity you lack of education , learn how to read and go back and take the time to see and read how many people are getting ripped off by rogers , and also look in some other web site like “advisors” and check . It must be your daddy that still pay for your toys which you don’t give a damn . So you jordan the retard , get the hell out of the sites and go back to your jar and stay in there if you have nothing better to do but tell people of ignorant , because you are seriously one of these kind .
    Hope trueler will post my remark , and request that his (jordan) be deleted . We don’t need these kind of ignorant fool on sites .
    Have a nice day . You to imbecile jordan .

  14. Jordan,

    Rogers had already admitted that they have wrong counters, but still charge customers. Show some respect and read S-L-O-W-L-Y, if you can’t get it from the first read.

    Thanks!
    Trueler

  15. I have experienced the same problem. I got reminder in the middle of the month that u have over usage of my Internet by 20 gb. So I checked online it shows 50 gb download on one day and 24 gb for other day. My previous months I never have used more than 35 Gb average for whole month. I talked to Rogers and they put me to bridge mode for check so I have to be without Internet for 24 hours. This is real pain, Rogers is charging so much money for Internet still can not provide better service. This is ridiculous.

  16. I am dissapointed and sad with rogers! I used to have the 60GB package and after switching to 80GB package (had to get the new modem) my usage doubled since I starting using the new modem. Something wrong. I started tracing the useage and boy! I was below the limit. Will be switching to Bell shortly, already signed up. ByeBye Rogers. So we wont get ripped off anymore.

  17. WOW ! Pathetic. Most of the people who have posted their stories understand their internet service but not their computers. Do you honestly think rogers would purposely try and trick you people into paying for over usage if you’re not OVER USING. The problem with almost all of you is lack of education. Guess what , if you’re running programs in the background that downloads your ILLEGAL music and ILLEGAL movies and don’t turn them off after you leave the room doesent mean a magical fairy from rogers is gonna swoop down tap you on the shoulder and say ” hey mister , you may be leaving your PC but frost wire is still running ,
    continously uploading and downloading , so maybe you should shut it down first ”
    I don’t care if you think just because you’re not physically using your computer you think there will be 0 internet activity during this time. If you think this you’re an imbecile simply put. Windows update will run by itself unless otherwise told. And your lack of Anti virus software and stupidity while browsing fills your computers with adaware , running in the backround spawning pop ups etc.. It’s called common sense , idiots. If you have multiple computers and multiple people using them , then you’re the problem not rogers. Secure your damn routers and triple check all the computers on your network and actually LOOK to see what they’re doing when their idle. I have 3 IPhones , 3 laptops and 1 desktop and an Xbox 360 all on my network , and I have NEVER in 4 years went over and played stupid like you people.

    Rogers only credits your accounts because they know you’re too narrow minded to see the real problem , which is lack of education and understanding of your ownhardware. Get over it.

    I am in no way affiliated with rogers , never have worked for them. But I would love to work for retention or tech support just to hear the pathetic BS stories you people have about overages.

  18. Just happened to glance at the usage page the other day and saw that a lot had been used in the first week of the billing cycle. Checked it out and apparently I’d been uploading 20GB every day for a week. Normally upload usage is less than 400MB. Then looked at my history and found that my next bill is going to have a pleasant addition of $60 for overage costs, for over a weeks worth of uploading 20GB a day. Put network monitors on all my computers and didn’t do much for a weekend, saw the network traffic on the router show about 90MB upload (which I’m going to assume is partially computer to computer, and some computer to internet) and on the Rogers usage page it showed 40GB. Chatting to a Roger’s tech support person apparently the network traffic showing on the router isn’t the actual network traffic? Huh? What is it then? Just some random counter? Can someone enlighten me please?
    They were going to investigate and get back to me within 48 hours. Didn’t happen, but they have closed the ticket.
    If somehow I’ve been hacked and someone is uploading 20GB a day through my network connection, shouldn’t they let me know there’s some suspicious behaviour… sorry that would mean providing customer service…

  19. yeh its pathetic, same happened with me . I went over usage on 9th while ma bill cycle starts on 12 . On 12 I got the information that I m being overused . not even on 11 th while I checked I did nt go over usage . so fked up with their service when they don’t admit their problems. and always blaming me for the usage while their own system is not updated .

  20. Just received a 75% usage notice on my internet and I was curious because it was the middle of the month.

    Going on Rogers, and checking my usage… I find on New Year’s Eve, I “supposedly” used 42GB’s of data that day!? My whole family was out of the house, and I was sick in bed. How the fuck is that possible!?

    So, I call Rogers and they stated “There is no way to tell what you did on the computer.” and there’s no way to find out if there’s an error… well something doesn’t add up because every day except that… my usage is fairly low around 5,6 or 7 GB’s. They did not want to reimburse me, and stated that there is no one that could check whether or not it’s an error. This concerns myself and the fact other customers could be experiencing the same issues.

    This is a definite scam and I will try and switch to TekSavvy.

    B.

  21. I was with rogers for 10 YEARS and suddenly in October my usage started going over the limit and we didn’t do anything different from what we did in those years. On one day it showed that we consumed 7GB!! I called Rogers many times any they told me to turn off my modem and my router to check if there was any usage. I then told a computer expert everything that rogers told me and he said that there was not point in turning off my router because it doesn’t consume any usage it only is a gateway to the internet. This proves that Rogers doesn’t know what they’re doing because more then 2 rogers representitives told me this. I then proceeded to unplug my router and modem completely for 24 hours. After that I called rogers and they had told me that there was no usage in the time period. They told me that I was the one using the usage. We checked the security of my router and it was all perfect we even changed our password to a longer one. The computer expert that I called also told me that nobody was using our internet and we were not being hacked. I then researched about rogers and other costumers were also complaining about rogers scamming them. So now I believe that rogers is stealing from people and I’m about to switch to another company. Rogers offers 100+ dollars a month for 100 or more gb. Other company’s offer 60 dollars and UNLIMITED gb.

  22. I was talking to Rogers trying to get a better deal on the extreme package because I kept hitting the max on my express package and was paying overages, usually around and extra $6. Well I find out that they’ve changed the package in the summer the express now has 80gb. So for the last 5 or 6 months I’ve been paying $48.99 for 60gb when you now get 80gb for the same price. So all the overage charges I’ve been getting shouldn’t even of happened. My last month overage charge was $84!!!! They said i was 70% over my usage lol. Long story short I freaked out on them when I found out was was going on and they credited back all the charges from the time the plan went up to 80GB……check your bills people and make sure you have the current package because there is no way in hell they’re going to let you know

  23. I am no Rogers fan, in fact I called to cancel my service the other day. On data usage though beware of hidden culprits… Your kids! YouTube and some games take up a significant amount of bandwidth. I have set up my router to either limit the hours when my kids’ laptops/iPods can access the Internet or cut it off altogether for those devices. If I see my usage approaching the limit of 60gb, such as when Rogers sends the 75% warning, I cut off my kids from the Internet and the daily usage drops tenfold from 3-4 gb per day to a few hundred mb per day. You may not realize it but a few hours of watching YouTube or Netflix can use up significant bandwidth. I did all kinds of troubleshooting and thought Rogers was wrong or that my neighbours were somehow tapping into my wifi… But it turned out to simply be my kids playing around and not even realizing what they were doing.

  24. I cancelled my Rogers service due to it’s expensive but very limited usage service .,after that, I have recieved a LAST bill and a FINAL bill from Rogers charging me for OVERUSAGE which I have never gotten a 100% usage notification for. The customer care only gave me an answer saying I opted out my notification which I never opted out. There is absolutely no way to trace back that Rogers was at fault because every penny you paid is for your own action. I asked them to define the difference between LAST and FINAL bill, got irrelvent answer saying one is for monthly charge and one is for overusage detected later as invoice.
    Beside all of the fuzz, I have been ripped off by the 75% usage notification because every time when the notification showed up, I had to cut down my usage to avoid overusage. This means that I paid full price for my usage but I have never used my full usage. I believe this is very common in Rogers customers.
    Glad I switched my service after being ripped off for 5 years.

  25. I was dissapointed and sad with rogers! we shold all go to bell! So we wont get ripped off

  26. I have had the exact same experience. Over Xmas we were hardly home but somehow racked up 24GB per day over 3 days. WTF? I probably checked my e-mail once during those 3 days. I have phone Rogers 3 times since – they opened a “ticket” and told me when I phoned them back that it was all from my modem. I am WPA2 password protected and computers were off for 99% of that time. IMPOSSIBLE data usage, and half was uploads. Wouldn’t I actually have to be there to upload something? I doubt our throttled upload speed is even capable of uploading that much data over that time period. I have no way of verifying their numbers – unfortunately I have no counter on my end – but I am leaving them for internet at least ASAP. I am fed up. Reading these posts it seems to me that they need to figure out the problem and reimburse people the money they are owed.

  27. I have rogers 120G, what I noticed, when I play something from a shared folder in my Home Network (not require internet!) my upload is increasing! should not! I took out the cable it still worked.
    My friend checked the setting in the router/modem it is something in the LAN setting Domain name (vlan1.phub.net.cable.rogers.com)you can not change……

  28. Hi I just got a bill they said I went 5 gigs over my data plan and was billed $495.00 how is that legit ! I’m so mad! They are telling me I’m billed for usage and the bill does not lie as to what I have used how can a $30 value pack of 5gigs be estimated at $495.00 when it’s valued at $30 initially .. I’m so sick of companies taking advantage of people !!! My bus doesn’t stop here either I will be looking into this matter until the ends of he earth … I’m tired of these shark infested waters they are takin advantage of the little guys but fact of the matter is we are not the little guys !!!! We have a voice and power… If it wasn’t for the little guys there would be no body of he hungry beast feeding on our wallets … Truth is it will never be full so it’s time to put a muzzle of regulation on the mouth o the rogers beast !!!! So sick of bein taken advantage of !!!! Damn it !!!

  29. Wow i came on the net looking to see if there others that are getting over charged but rogers other then me and WOW THERE ARE MANY PEOPLE
    THE LAW should make them only charge one flat price for every one not this how much use it
    one flat price like the tv and that it for this is crazy i am a single mom and they charge me way way to much my bill should be 50 a month but it 110 then that last 3 months it now 160 a month 110 more then i should be paying this is crazy it more then my gas and hydro bill combined a month
    WHY IS THEN NEW PAPERS NOT TALKING ABOUT THIS ???? AND THE GOVERMENT????

  30. Merry Christmas All! I am so mad that Rogers is grossly over charging in every way they can despite any previous oral agreement. Last year when they hit us all with data overage charges, no one could do a damn thing about it, right? Despite having proof that it was their billing error AND my daily internet log in no way came close to their daily use, I had to bury myself in research until I found an answer. What I found out was that while Rogers was in court for certain business practices related to billing, this in itself lifted any and all billing rules!

    The judge ruled around Feb/12 AND new rules were then put in place thus stopping the practice. The extra charges came about through a slight change in the formula (a small change in the denominator). Can you believe this? Still not a darn thing I could do since the 90 day window allowed had expired!

    See part 2
    Mitch

  31. Hi! This summer i was in Europe and i brought my cell with me. Before leaving Canada i have turned off cellular data on my phone. Still ROGERS tried to charge me 95$ + taxes for roaming data and when i called them they tried to convince me that i had used cellular data. When i asked them to prove it, when and how much they said it was a system mistake and canceled charge. 10 days ago i switched to WIND and now Rogers is still charging me for month after the switching. I just called them and they told me that i had to give them 30 day notice and that they will charge me for 30 days after switching. Well i said O.K. but let me then use the service if i am paying for it. They say i ported my number to Wind and that they can not give me service that i am paying for. I said, just give me new number so i could use the service and they say no. I believe that there is legal obligation to provide service if they are charging for it.
    I will file official complaint but in meantime, everyone DO NOT USE ROGERS and tell it to your friends and family!

  32. I live in a rural area, cable not available. I have been using a rogers Rock Stick for 2 years. Upgraded to Sierra Wireless,garbage, Rogers replaced it, I installed a external antenna, Computer Disconnects all the time. For the last 10 Days it has been working properly,
    I upgraded to a 3 G Data plan. Worst thing I ever did, My Internet Bill for 1 month is $646.00. I called Rogers and after being shuffled from 1 department to another I was told I had used 16 G. This is not possible. My internet history has been that I use just over 1G per month and that was why I upgraded to 3 G. I was told that they would do an investigation and get back to me by Dec 21/12, still waiting. I am hooked into the plan until Sept/13. Does anybody know how to get out of a plan

  33. Hello My Mom and I just switched over to rogers and we are not happy!!!.. is there any way of getting out of these so called agreements with them please help!

  34. I had similar situation. I was doubtful about their data usage log because I don’t do any uploads except for e-mails. To check, I did disconnect modem for a day to check my data usage. It was showing around 2gig upload and 3gig download. Next day I called and told them about my case, they said there could be some problem with the modem and I was asked to replace my modem. Even after getting new modem, I still see too much data consumption for MINIMAL evening video streaming.
    As of now, I am tied with Rogers for this year, early next year, I am thinking of moving to different service provider.
    Any suggestions about better/good service provider.

  35. I had similar situation. I was doubtful about their data usage log because I don’t do any uploads except for e-mails. To check, I did disconnect modem for a day to check my data usage. It was showing around 2gig upload and 3gig download. Next day I called them and told them about my case, they said there some problem with the modem and was asked to replace my modem. Even after getting new modem, I still see too much data consumption for evening video streaming.
    As of now, I am tied with Rogers for this year, early next year, I am thinking of moving to different service provider.
    Any suggestions about bettor/good service provider.

  36. We were away for 4 weeks, 24 days of which fell into one billing period. We unplugged our wireless router (and a whole bunch of other electronics in the house) while we were away. Somehow during that billing period, Rogers seemed to think we had gone over our 30 Gb limit by almost double.

    The router/modem wasn’t even plugged in. Srsly.

  37. so after reading your guy’s comments i not have to watch them like i watch my hours at work…damn companies and there corruption and greed

  38. 15 years ago they didnt have limits, so basicly if ur a gamer you are screwed cuz the patch’s alone for each game makes you hit your limit EVERYTIME, and i swear sometimes when my limit switch’s over 2 days into it i get the 100% notice, but its been 2 years now and i dont even get the notice’s anymore but i still hit over, could this be cuz i use firefox?

  39. THey charged me exactly 30 gigs for one day, which obviously makes no sense (I use 1 gig at most). When I turned off my modem, it still says I use 300mb.

    I’m switching to teksavy, give it a try. 6mbs, 300gig, only a max of $25 over limit fee, for $30 a month. There’s other packages that are faster, and unlimited for just $10-$150 more per month too. They use the same cable that rogers uses as well, so there’s no concern of quality, etc.

  40. I have the same problem, I just realized I have an upload usage of 21 GB in a day which is simply impossible. I just chat with Rogers and they can’t give me an answer and asked me to speak to a technician which I did this morning with no help at all. I have regular usage but just over the weekend, I had this unusual high volume of internet usage of 25GB and 16GB in two consecutive days. It is just totally unbelievable. I agree that this is simply robbery from Rogers.

  41. Yes rogers are simply and simply a bunch of robbers rogers . so many poeple are getting ripped off by them as it happen to myself . I just plug off with those thief and went to bell . I finally had arrangement by having my bill brought down from 784.00 to 423.00 with the help of my usual rogers agent which he had to argue with them . A class action should be made against them with the help of all people that are getting ripped off with the help of truelers , but everyone must step in . Those bastard will even bring you in collection if you don’t pay your bill , and I am sure they will . my cell phone will also get out from there to . don’t be shy to put your ripped off in google facebook and anything you think of , even copy all these complaint and send them to the rogers customer relations with the address that you find on the bill . also there is what they call abuse rogers on there site . Express your anger . keep giving news about your settlement if you have one . I have download Networx to give me an idea of my usage of bits , it helps . there is many site of bandwith you may download . it is up to you to chose . Thanks .

  42. We HAVE to do something about this. This is theft on the part of the provider, i.e. Rogers. We are being charged for service not provided and if it’s not robbery, plain and simple, then why are the errors never in anyone’s favour?

    CLASS ACTION LAWSUIT TIME.

  43. Same issue here. Those bastards are trying to tell us we have used 153 gigs in two weeks. There are days that say 19Gigs of upload a DAY! That almost isn’t possible with their terrible upload speed. Someone needs to take these guys to court.

  44. Yesterday rogers said I used up 50gbs of usage, 40 of which was UPLOAD usage. What the hell, thats not even possible. Rogers needs to stop robbing people..

Leave a Reply

Your email address will not be published. Required fields are marked *