I would like to report here an obvious fraud with proofs from Willowdale Nissan Infiniti Dealership Service Center which happened this spring.
I came to the dealership in March 2010 for an oil change and regular inspection. Service advisor was Sanj Verma. After inspection he provided me with a big list of what needed to be fixed. I’m describing here only one item, which was intentional cheating. However, I have many more complaints on Sanj Verma and Infiniti of Willowdale (I’ll summarize everything in another post).
Sanj told me that rear stabilizer links have to be replaced because they worn out. However, I did not hear anything from the rear suspension, and did not complain to the service advisor. I was very curious why it could happen. Sanj answered that everything wears out from time to time. Then I reminded him about FCPP protection plan (third-party extended warranty) that I had. He answered that for sure they knew about my plan because it was on my file, but rear stabilizer links were not covered by the plan. I did not have FCPP contract on hand, so I authorized them to replace links because I usually trust to what I hear from licensed certified advisors. Sanj also convinced me in the mean way that it was safety issue, and I had to replace links as soon as possible. I drove away on the loaner car to work and picked FCPP contract from home on my way. It happened that rear stabilizer links are covered by the plan:
Well. I went back to the dealership, found Sanj, and showed him my warranty contract. He told that anyway he was not going to claim it with FCPP because if the part worn out, warranty could not be applied. Ok, I trusted him again. This is invoice for links replacement I got at checkout:
+ tax. So it cost me $330.
But what does the warranty mean? Always when some part breaks down, it is caused by wearing out if it is not an accident. Therefore rear stabilizer links must be covered by FCPP protection plan if links were indeed worn out as Sanj Verma concluded after inspection.
Then I’ve tried to escalate this issue (and many others) to Steve Zehr – Director of Service and Parts Operations Willowdale Nissan Infiniti. He was able to resolve only this one and issued refund for the links replacement after successful claiming it to FCPP because it was absolutely proven fraud.
Receipt for refund tells the following:
“Customer was charged for stab links – covered under FCPP warranty”
In spite of resolution of this issue by the Director of Service, I still want to warn other people NOT to deal with liar Sanj Verma anywhere anytime and Willowdale Nissan Infiniti, because they allowed such an outrageous incident to happen and because of other complaints.
Along with refund I got another invoice from Willowdale Nissan Infiniti:
This is the invoice which Sanj Verma had to create in the very beginning. So I had to pay $56.50 deductible instead of $330.
But let’s take a look at it. It shows “Report on creaking noises from rear of vehicle”! However initial invoice did not have it. Probably Willowdale Nissan guys decided just to replace links, no matter they are fine? Moreover, it shows different prices for parts and labor:
They claimed to FCPP $164.96, but charged me $289.60 + tax for absolutely the same job!
How can it be? Why Willowdale Nissan Infiniti overcharges customers with double price?
Be aware of this dealership! Don’t go there if you respect your time. I’ve spent too much on this issue: one day hustle between home, work, and dealership, and a week to escalate the problem.