If you are considering Nissan Infiniti of Willowdale service center or dealership as a place to repair/service your vehicle, or buy a new car, or especially used car – do NOT go there! It appears that Infiniti of Willowdale is really fraudulent place. Details and proofs are provided after the list of complains later in this post.
Here is the summary of complains based on my own experience:
- Replacement of fully functioning part
- Very unprofessional brake installation
- Install defective parts
- Refuse to replace parts under warranty which are covered
- Did not call before service center closure when car was ready forcing to use loaner car for entire weekend, and pick your own car in three days
- Tried to charge fee for loaner car usage at the checkout, when it was offered free of charge
- Significant overcharge for repairs at owners expense comparing to what they usually submit to warranty company
- Screws in tires after service (several times)
- Scratches on the car body appeared after service repairs
- Do not keep promises
- Obvious lie from dealers about known issues with the vehicle
- Unfair advertisement
- Unprofessional staff
The list of Willowdale Nissan Infiniti employees involved in lie, fraud, cheating, or intentional concealment of information:
- Sanj Verma – Service Advisor
- Karim Mulji – Service Advisor
- Steve Zehr – Director of Service and Parts Operations
- Dino Pop – Car Sales Person
Let’s see everything case by case now…
Replacement of fully functioning part
It was in June 2008 done by Karim Mulji. He decided to replace the entire compression rod on Infiniti G35 2003 instead of replacing only damaged bushing. Compression rod itself is a beefy aluminum part, it is hard to believe that something wrong can happen with it other than in an acident. I described what exactly happened in this post: Infiniti G35 Compression Rod Problems – Noise from the Front Suspension
I’ve tried to escalate this issue to Steve Zehr, but he did not want to understand the simple point: compression rod itself did not have to be replaced, only damaged bushing had to be replaced.
Very unprofessional brake installation
Every single time when I get my brakes replaced at Willowdale Nissan Infiniti they start to produce whistling/squealing noise after several days of driving. And it usually continues up to the next brake change. Moreover, brake rotors and pads last only for about one year. I really thought that it is because mechanics could not install brakes properly. Recently I’ve figured out that there is a well known problem with Infiniti G35 2003 brake system, but Infiniti of Willowdale employees did not even try to fix the problem. They are claimed to be “professionals”, “licensed”, “certified”, and so on. Where is it? I replaced front brakes by myself in one evening, and there is absolutely no noise. I’m not a professional mechanic.
Install defective parts
- Willowdale Nissan Infiniti continues to install defective OEM Nissan Infiniti brake rotors and pads which produce a lot of noise and very fast wear out. It is well known problem with Nissan Infiniti brake system 2003-2006 models, which is described in the following post: Nissan Infiniti G35 Brake Problems – squealing, fast wear out due to defect
- There is another well known problem with compression rod bushings of Infiniti G35 2003-2006. They become damaged very quickly due to defect. Dealership continues to install those parts as well. Mine became damaged again in less than two years. Infiniti G35 Compression Rod Problems – Noise from the Front Suspension
Refuse to replace parts under warranty which are covered
Service advisor Sanj Verma replaced rear stabilizer links in March 2010 on my Infiniti G35 and charged the full amount on customer, instead of claiming it with FCPP extended warranty (it is covered by the protection plan). This outrageous incident described here with proofs: Willowdale Nissan Infiniti Service Cheating Customers. Fraudulent place
Also in June 2008, service advisor Karim Mulji replaced entire compression rod for the owners expense, instead of replacing only the damaged bushing which is covered by the FCPP protection plan. Infiniti G35 Compression Rod Problems – Noise from the Front Suspension
Did not call before service center closure when car was ready forcing to use loaner car for entire weekend, and pick your own car in three days
Willowdale Nissan Infiniti Service closes at 6p.m. on Thursday, and opens again only on Monday morning. My car was serviced by Sanj Verma on Thursday (I brought it in the morning). He promised to call me when car is ready. I gave him two numbers. But he did not. I thought that repairs took longer than expected, and called Willowdale Infiniti at 5:20p.m. to see what was going on. I’ve asked for Sanj, but someone told me that he already went home! And my car was ready to pick up. He did not even try to call me. I had a loaner car on that day. So I had to “rush” through the evening traffic jam on a loaner car with $5000 deductible in order to be in the dealership by 6p.m. And luckily I was there at 5:50p.m. Why Sanj did not call when car was ready? Who should pay for the unexpected inconvenience of using loaner car instead of my own? Who should pay extra fees for the loaner car if I came at 6:01p.m.? Steve Zehr (Director of Service) could not find answers to these questions.
Tried to charge fee for loaner car usage at the checkout, when it was offered free of charge
It was the same day. Sanj offered loaner car free of charge in the morning, however at checkout the guy tried to charge fee for the use. When I told, that Sanj promised it free of charge, he hardly accepted it, destroyed the invoice and generated new one.
Significant overcharge for repairs at owners expense comparing to what they usually submit to warranty company
Willowdale Nissan Infiniti charged me $290 + tax for rear stabilizer links replacement, but when they submitted claim to FCPP warranty for absolutely the same job the amount was $165. So, they overcharge customers up to the double price! Willowdale Nissan Infiniti Service Cheating Customers. Fraudulent place
Screws in tires after service (several times)
I’ve extracted screws from my tires twice right after services I had at Infiniti of Willowdale. Tires were loosing pressure very slow, and with simple division of the lost pressure by the speed of loosing I got exactly the time of service at the dealership. Both times I had to replace tires and fix them.
Scratches on the car body appeared after service repairs
It could be a coincidence, but several times after services at Willowdale Nissan Infiniti I noticed new scratches on the car body in the places where it is almost impossible to scratch the car on the parking lot or when driving. It looks like from some tools.
Do not keep promises
- Did not call when car was ready
- Did not use FCPP warranty for covered expenses
- When I was buying the car sales manager (do not remember her name) convinced me that FCPP protection plan covers everything except oil change and fluids
- Tried to charge fee for loaner car when it was offered free of charge
Obvious lie from dealers about known issues with the vehicle
Dino Pop (sales person) lied to my question about known problems and recalls when I was buying Infiniti G35. He concealed information about defective brakes and defective compression rod bushings, which significantly drops resale value of the vehicle
Several days after my service I got a flyer from Infiniti of Willowdale: “Come for your service during this month and receive free alignment check”. Envelope has been stamped several days after the date of my service. So, I could not use it at all.
Unprofessional and unethical staff
Should I say anything else after all I’ve already said?…