If you order anything with Purolator courier company and want it to be delivered on time, just call them and ask to deliver. That is right, unfortunately you have to do this. Otherwise package will be on hold at their depot forever and you will never know about this.
When you call, Purolator says that delivery attempt has already been made, but the recipient were not at home.
It happened to me some time ago. On Purolator Canada website in the tracking information section I saw that package is on hold, and delivery attemt had been made. However, on that day someone were definitely at home, but no one knocked and it there were no any delivery notice left on the door!
I called Purolator customer service at 1-800-744-7123 phone number, and asked why delivery attempt had never been made. They told that it had been done, and they have no information about the driver who made an attempt. So, they can not investigate what happened (that is what they say). Purolator offers to make “another” delivery in a day or two. And they did, but only after I asked for this…
If you are satisfied with Purolator delivery prices and times, there is no need to avoid them. Just know how to work with them: call and ask to deliver your package!
Here is what you see on tracking page in case your items are ready to be delivered: