Report eBay Undelivered Items Here

If you won an auction or purchased an item on eBay, but have not received your goods, and something from below list is valid:

  • Seller tries to kill the clock by telling you some stories about postal system, or customs at the border holding your package
  • Seller offers you to resend the items again by the same shipping method – you will just miss all the deadlines to resolve the case with the help of eBay or PayPal. The second shipping won’t be covered by eBay or PayPal protection
  • Seller tells that he/she is not responsible for the postal system loosing shipment. But! Seller is responsible for items delivery right to you! Therefore, seller is fully responsible for undelivered items, even if they are lost by the postal system. Only seller can guarantee or at least provide an option to buyer for safe and reliable delivery. Buyer has no control over it
  • Deadline to open an eBay “item not received” dispute has already passed (45 days, as of Feb 2011)
  • Deadline to open a case in PayPal resolution center has already passed (45 days, as of Feb 2011)
  • Seller stopped to respond to your messages – usually it happens when …
  • Deadline to leave a feedback or review for the item on eBay has already passed also (60 days, as of Feb 2011)

Please file your complaint here!

First of all it may protect other buyers from fraud who search for reviews and complaints before they buy. Also, sellers who fell in this list may want to resolve the problem with buyer who reported scam here.

Please report your cases in comments, or contact form. Mention all important information which may help to identify the person in other online stores other than eBay.

Let’s start the list from the first complaint received.

— ——————————————————————————

eBay Store: bursztyn2

Location: Fontana, California, United States

Item: “6 Washable Nursing Breast Pads Cotton Flannel Reusable”

Purchase price: $6.99 USD ($4.99 + $2 delivery)

Shipping method: USPS First Class Mail International

Destination: Canada

Item purchased/ended: Dec 14, 2010

Item Shipped: Dec 16, 2010

First contacted the seller: Jan 26, 2011

Communication with the seller: Seller was sorry for such a big delay, was ready to help, “went” to the USPS post office to figure out where the package was, promised to reply a day later. Replied on 45-th day (from purchase) – the last day to file a dispute with eBay or resolution center with PayPal – that buyer has to go to his postal office of destination to figure out where the package is located because USPS First Class Mail International is not trackable (from seller’s words she was not aware of this). No luck with Canada Post, because there is no tracking number on Canadian side associated with the package. Seller asked to pay $11 for delivery charge so she could send the item again by shipping method which is really trackable. Buyer refused because it doesn’t make any sense and even violates eBay policy. Seller did not agree to make any refund, telling “I’m not responsible for the postal services loosing your package”. Seller did not provide a copy of shipping receipt upon request from buyer. Did not want to resolve a case with buyer. Stopped to answer e-mails after Feb 10, 2011, when 60-days deadline to leave a feedback approached.

Summary: Very disappointed with lost time and money

Other names associated with bursztyn2: Adriana Segall Kielbasa, Fontana, CA, 38 years (This information has been obtained from the public source in the Internet without registration –, everyone can get access to it. If you are that person, but has nothing in common with eBay seller bursztyn2, please  kindly let us know – we will make a correction)


7 thoughts on “Report eBay Undelivered Items Here”

  1. Dear helper,

    I ordered the following item last month but I have not received and the tracing number 291172610352 is invalid. I have to report this case. the seller information as follows.


    ———- Forwarded message ———-
    Date: Tue, Apr 21, 2015 at 5:43 PM
    Subject: Receipt for your payment to
    To: juan yan

    PayPal logo Apr 21, 2015 19:42:06 GMT-04:00
    Receipt No: 2792-6201-2042-3432

    Hello juan yan,

    Sign Up for a Free PayPal Account
    100% protection for buyers against unauthorized account use
    Your financial information is never shared when you send a payment
    Free for buyers

    This email confirms that you have paid 邓 清辉 ( $6.51 USD using PayPal.

    This credit card transaction will appear on your bill as “PAYPAL *KENDENG2013”.

    Now that you’ve completed your payment, sign up for a free PayPal account by clicking Sign Up Now below. You’ll be able to check out faster next time and track your payment history for all of the items you purchase on eBay.

    Sign Up Now!

    Payment Details

    Purchased From:
    Receipt ID:2792-6201-2042-3432

    Item # Item Title Quantity Price Subtotal
    291172610352 Luxury Slim Smart Wake Leather Case Cover for Apple iPad2 3 4 5 Air 2 mini1 2 [White,iPad Air 2] 1 $6.51 USD $6.51 USD

    Shipping & Handling:
    (includes any seller handling fees) $0.00 USD
    Shipping Insurance (not offered): —
    Total: $6.51 USD
    This charge will appear on your credit card statement as “PAYPAL *KENDENG2013”.
    Payment sent to
    From amount: $8.22 CAD
    To amount: $6.51 USD
    Exchange rate: 1 CAD = 0.792366 USD

    Business information
    Business: 邓 清辉
    Contact E-Mail:

    Shipping Information

    Shipping Info: juan yan
    219 alm cre
    saskatoon SK s7t0e1
    Address status: Confirmed

    Receipt Number: 2792-6201-2042-3432

    Currency conversion: To complete this transaction, we converted the payment amount to the currency of your card based on our agreement with you. PayPal’s currency conversion fee is added to the exchange rate, set by an external financial institution. For more information about fees, see our user agreement.

    If you have been unable to resolve your questions with the merchant, PayPal offers a free buyer complaint resolution service that offers a quick, easy resolution to your concerns. It covers physical goods purchases made through PayPal, and is offered at no charge when you register for a free PayPal account. To sign up for an account, click on the ‘Sign Up Now!’ link above.

    Keep your receipt number (shown above) for future reference. You will need to refer to this number if you need customer service from 邓 清辉 or from PayPal.

    If you have questions about the shipping and tracking of your purchased item or service, please contact the seller

  2. Do NOT buy from VOLLTER (vollter) hong kong – surprising?
    I bought Oscilliscope from them.

    They NEVER shipped the item. Tracking was empty – not shipped. They just kept saying “dont worry probably delayed in the mail”.

    When reported for refund to Ebay, the Seller insisted on Closing the Case BEFORE he would give REFUND.

    Scam on Scam ..

  3. lingling97 on ebay sold me a No-no hair removal system that did not work, she stated she would exachange it after i sent it back. I sent it back she prolonged not recieving it for a month and then refused teh package at that time it was too late to open a case with paypal or ebay and they would not help me.. Now im out $220.00 NOT COOL !

  4. Buyer/seller “inthesunbythebeach” in FLorida needs to be watched.
    They purchase items, receave them, acknowledge receipt then file a “not receaved” claim with their Visa provider.
    Paypal has to abide by the “providers” decision. Even before the process starts Paypal refunds all funds back to the buyer.
    Ebay locks out the account from posting a “feedback” on them.
    They have no reason to return the item, and possably will resell it.

Leave a Reply

Your email address will not be published. Required fields are marked *