Bell Canada Cancellation Complaint

Here is one more complaint on Bell Canada…

Bell is an ongoing nightmare with me, even though I have cancelled them since July. Here’s the entire story. I cancelled them on June the 30th for my home phone and internet. They told me that after a month, all the services would be cut off.

Simple, then that means that by July 30th, all the payments would stop, right? Wrong.

They decided to cut only my internet off, and had the audacity to bill me for the phone line. Fuming, I called them and demanded to speak to the supervisor. She looked over our account and confirmed with us that we had indeed asked Bell to cut off our services and apologized for the mistake. She asked us to pay whatever was the amount due, and it would be credited back to us. Her reason was that we would be charged for the late fee if we didn’t. That was fine, it was in the ballpark of around $40.

Since we had cancelled our internet, they sent us a stamp to send our modem back. We went to Canada post somewhere in August to send back the modem. After the modem was sent back, they sent us another 3 stamps. Thinking that the modem was lost, I called Bell. The confirmed with me that they HAD received a modem and assured me that the stamps would stop coming. Fine, I thought that was done with.

So for the August bill, I had a accumulated credit of about $50. I asked them when I would get it in the mail, and they assured me that they must revise over all closed accounts, before sending off the credit cheque for us. She told me that the cheque would take about 6 weeks to process. I was also find with that. She also assured me that the revision for our account would be done in September.

September’s bill comes, and they still owe us a credit of $50. I still see a F beside our account number, that tells us that the revision has not completed. I call them up AGAIN, and tell them the ENTIRE story. They tell me to wait until October’s bill, and the cheque will be received by us.

October’s bill came today. And they charged us for the modem that they reported that they received back in August. Honestly, really? I call them up, and ask them what the hell is going on. Until now, all of the representatives have been polite to me, even though they couldn’t resolve my problem. Not this guy, he was RUDE. He’s trying to tell me that I DON’T owe any money to Bell, when it clearly states that Amount Due: 33.85. He asks me, quote on quote, “What part of 50.95 CREDIT do you not understand?” I reply back, “What part of I apparently owe you 75.00 do YOU not understand? Obviously my 75 cancels out the 50.95 that you owe me for about 3 months, and on top of that, I have to PAY YOU.” He tells me to wait on hold while he phones up head office in order to try to get them to speed up my cheque. He tells me that I might be able to see my money by Christmas, or the end of January. Really? I would have been waiting about half a year for my money if I actually do receive it by then. Before I called in and met this rude person, my aunt and cousin called in the morning, because they were so frustrated. They do have a strong accent, which is why I usually handle all of the talking on the phone. The representative that was talking to them, plain out asked them, “Do you know how to speak English?” Really. How rude. Urg.

This whole issue aside, I would have to call Bell around once a month after bills, because they like to charge us for random things that we don’t use. Even if we don’t use long distance, every couple of months, we get charged an extra 10 – 20 dollars for long distance calls to NB, or Calgary. We have no relatives there, so I don’t know how this happens.

Bell has horrible customer service, and are nice and happy to you ONLY when they are receiving your money. They will try to hold onto whatever they owe you for as long as possible.

126 thoughts on “Bell Canada Cancellation Complaint”

  1. i am trying to cancel the service that I have with my bell mobility and they do not want to cancel my services with them i want to cancel my service with them and they do not want to cancel my service they good to huck you up and they think that they got they do not want to let you go

  2. Starting approx 6 months ago i started complaining regarding a manhole cover that belongs to Bell Canada and is extremely noisy everytime a car passes over it…
    Hard to sleep due to the constant noise but doesnt look as if Bell is going to do anything about it….
    Any ideas ?

  3. Bell is the worst. I cancelled in July and I still have to deal with them, since they owe me a credit. What a nightmare for 28$, almost doesn’t seem worth the hassle but I will prevail and get that money.
    Called yet again today to be told you have to call to request your credit, when in fact the bill says it will be sent automatically, seriously! Plus I have to wait 3-4 more weeks and despite asking to speak to a manager I was denied that request, wow worse to worse customer service.

  4. Well i don’t kno where to start lets try..Bell sucks big time. Do they suck more than rogers i am starting to believe yes.Looks like they hired all the lousy higher ups from rogers. Exact same BS .Anyways the renewed my package phone+tv+internet and as they said matched up rogers offer and no contract as i clearly asked her about contract. Few months later B.S. came running and i was not in Canada to check that out in bills. Came back in may and they increased my package price to 165 i think i forgot to tell rogers offered $110 and bell came with$120 still i said for 10 bucks i not take hassle of moving over.So to be loyal you have to pay more and even horribly more as it goes on.So at the end it was $185 loyalty dept did their best by offering$156 now i am confused to be loyal is good or bad. Apparently bad in bell culture. So cancelled all and now came cancellation charges( remember i told no contract).So now i have to take the claim to CCTS but you have to write to bell executive to try first so doing that. But its sad to see vultures openly molding regulation and using people . Anyways any help will be appreciated

  5. Yes bell is a nightmare im still dealing with them call them every month they just keep rising my bill and trying to screw me were I live they have the monopoly is take it or leave it im considering leaving town just to get rid of them

  6. Sorry guys but this is happening when people have no values. I still pay 30 bucks a month just for my ground line. They are one of the worst companies in Ontario.

  7. I was a Bell customer for 20 years! Bell became that bad “boyfriend” that I had to break up with lol!

    You would think canceling your services with Bell would be simple but of course it wasn’t. I was whipped off to the ever so wonderful retention department where I was attacked by some aggressive pompous ass who kept over pressuring me for an hour because they did not want me to cancel my services with them. Since Bell does not understand the word “cancel”, they though it was a wonderful idea to call me two days in a row after my initial cancel and tag team me with phone calls from three different people trying to save their deal. REALLY LOL!

    Bell, you are WAY overpriced, annoying to NO end and OVER bearing beyond belief! I’d rather chew my arms off then ever give you my business, ever again – ciao!

  8. I have been reading the horror stories on this page and thought
    no one has posted for 2015 yet!
    I was a bell satellite customer for years! i think i signed up in
    1998 back when it was called ExpressVu. since that time the cost
    of my package seemed to increase every month, the equipment that
    i was using had been upgraded by me at one time or another but
    was showing its age. i tried to get better pricing on the package
    that i had but nothing was offered asked about any equipment offers of which there werent any. so a better deal came along
    with all new free equipment. i made the switch and exercised
    the new crtc rule that service providers have to cancel service
    rite away, no more 30 days notice!!
    super! i thought,,, called in and canceled my service which
    they tried to talk me out of offering me deals to say to which i
    said ” a little late for that” .
    they canceled my service and i was told that i would not receive
    any more bills.
    a few days passed and i noticed that my service on the receiver was
    still working (i have a pvr and was watching the last of some of the shows i taped) i called in rite away asking why it was still on because i had canceled. they said that yes my account shows
    that i canceled and the set top box may be a few days before its turned off.
    well its only been a couple of weeks and guess what a bill showed up at the house!
    tonight i went to watch another show off the pvr and i see the
    service is still on!!
    guess its time to call again and see whats up!
    so starts my saga with the nightmare everyone on here is talking about.
    i was a happy bell satellite customer for years! how hard would
    it be to cancel service as requested and who knows maybe in the
    future i would return as a customer. with this run around
    starting up they are securing themselves as an option i likely
    will not choose as a result of their need to try to screw a little
    more money out of me.
    my request is simple or so i thought!

  9. I signed up with Bell on Dec 2014. They offered me better quality, same package (TV, phone & internet) at less cost and the installation on Jan 6,2015. They just installed the Satellite Dish, it doesn’t have same channels as Cogeco. I called today to cancel the service and I was on the phone for 1 hour 25 minutes !!!! I hope they won’t charge me for their “great service”.
    I went back to back to COGECO.

  10. OMG I think my nightmare just started ..Im reading all these complaints and I just signed up this week and am having problems already and nothings been set up yet…I set up sat tv and I wanted internet modem with unlimited internet..No probs right? wrong..They connected me to bell mobility me being clueless was talking to the rep and he was going on about how a modem is not available in my area. Which is complete bullshit as the rental I have has one..But Im like no sir I want a modem he is like ok and says this a new product and Ill send it to you..Ok but Im still thinking I should hangup and run now gut feeling…I go to mail and see what they sent its a wireless cell type modem with a cell internet package which charges by the freeking mb. Um not what I wanted at all..Im hoping I can return it and get a friggin modem which is what I want as we use way too much internet for what they sent..Im so not impressed ..Way to start business witha new client BELL!!!

  11. Seems like I fight with Bell every month now about changes in billing. I have read almost all the horror stories and I have another suggestion. If everyone would file a complaint with the Ontario Ombudsman’s office they will look into it.
    I was in a major fight with Hydro One last year over billing me more than three times the amount I had paid in previous years. Was at my wits end and finally contacted the Ombudsman’s office.
    Took three months but it got resolved. Now the Ombudsman’s office is looking into thousands of complaints about Hydro One.
    If enough of us complain we can get the Ombudsman’s office looking into Bell’s billing practices.

  12. I have had 4 heart attacks last 1 put me in for open heart surgery the stress that bell put me in may have helped in the cause of my heart problems every month I would have to call this evil company & try to have them make my bill right Im 1 that will not pay 1 cent more than I owe to this FN Bully they say just pay the bill & we will credit you next month I did that ONCE & would never do it again cause you know I didnt get the credit I got charged again so back to the BatPhone again This time this prick said you should sign up for direct payment Im speechless cause I wanna call him everything in the worst way but held off & just stated YOU OVERCHARGE ME ALMOST EVERY MONTH & YOU HAVE THE NERVE TO SAY WHY DONT I GIVE YOU PERMISSION TO STEAL MONEY RIGHT FROM MY BANK R U FN NUTS!Anyone that gives bell permission to take money out of your bank are Im sorry to say NUTS bell didnt just start last week being an pure evil company its been years so people had to hear how bad it was I never allowed them ever in my bank so please pass it on.So I said Im not payin this bill its not my bill you owe me a credit & its not there this moron asures me it will be on the next bill I said it wont cause I want to cancel right now And guess what the prick hangs up on me.Now & for every call I make I now record it for my protection cause if you try to get any of the recorded calls from bell you have to get a court order good luck so people START RECORDING EVERY CALL AND TELL THEM YOUR RECORDING THEM FOR YOUR PROTECTION SO WHEN ITS TIME TO GO TO COURT YOU HAVE THE RIGHT AMMO!I have been lied to & again its recorded this will be free ysdda yadda & sure as shit next bill Im being billed for it and no credit still so I get 1 great stroke of luck I get my bill fixed right as we are talking & she said sorry so many times about how I was treated over & over again the bill is fixed.But the next month yep back to the BatPhone they did it again overcharging me for the movie network I was given for free get this for 12 months 1 year & I made her repete it 4 or 5 times so it was real clear in the recording now its war I get this pumkin headed prick who thinks hes the man or the boss or what ever tries to tell me I was denied that promotion I said what & I was not called to say I was denied no notification at all he said no we dont do that I said lol thats right you dont warn people your stealing their money you JUST DO IT! I said Im not payin it I dont owe that amount he states I have to pay it then I will get a credit I go off now IM NOT PAYING THIS BILL CAUSE IM NOT RETARDED IF YOU CALL ME RETARDED 1 MORE TIME I WILL HAVE YOU CHARGED & he sayin Im sorry I didnt say that I go on as he did till he fixed my bill right then and there But there were many other times I called way too many to tell you about it would be a small book wow what a great idea a book about bell it would be a horror story so much terror and alot of phone calls lol I now called to cancel 1 of the 3 services my tv first then hope to find a better company for my internet & phone but its hard to find one I can trust cause ive been to Hell & Bell & its the same place just better weather in Hell So Im just warning people DONT DO DIRECT WITHDRAWL & RECORD FOR YOUR PROTECTION & LETS TAKE THIS PRICK TO COURT & WIN FOR EVERYONE WHO WAS HURT BY THIS M O N S T E R!

  13. BELL IS THE WORST!! They are horrible for home/personal services and they’re just as bad with businesses!

    I worked for a company whose landlines and mobility were with Bell…right up until the last day of my employment BELL was the thorn in my side. I felt really bad for the person who had to deal with them after my departure. No matter how many complaints, Bell either screwed up or blamed us for their screw ups! The worst! WILL NEVER return to Bell. Their customer service reps should all go back to training! Rude and have no idea what they’re doing. Yes, there are some CSRs that are fine, but the bad outweighs the good.

  14. Recently my friend had another incident from Virgin mobile team, ( Bell Group). He had cancelled the account before 7 days time and after 3 months, he has received a bill for balance from collections team. when he called he was directed to go and meet the retailer where it was returned. When my friend asked them, dont you have connection with the Virgin mobile retailer internally, he was answered, ‘NO’. what on earth this means? why the customer has to meet the retailer, when they both belong to Virgin network somehow. Is this not passing the ball instead of helping the customer.? This is not customer support. they should be nicely trained . after big ordeal, he was able to discuss this out.

  15. Bell Canada’s cusomter support needs to be revamped. But at times it makes me to think, they are helpless as the directions given to them like that .

    1. Bills of bell are not always proper and if the customer is not finding it and calling them to get it corrected, they will be swindled nicely with out them knowing it. Because every month bill i had to call them and do corrections.

    2. on top of this in this Internet age ( bell is internet provider too :-) bell representatives say, that they cannot send email confirmation on any discussion happened. THis means, when you make a call to bell and have come to an understanding with the executive, you have to leave it to God that he will record it in the logs. Else for the same issue when you call again to bell, the new executive will ask you the whole thing again, and at times, i found there is no record of what was the discussion earlier.
    3. Most of the not even have speedy computer skills to be in front line and you can hear them say, ‘one sec’, which normally equals 10 minutes of your time. Not a single time, i could close my call before 45 minutes. ( what a waste of time.

  16. Cancelling my service as we speak. I’ve has 3 previous calls with them about a promotion that was supposed to be applied to my account if I stayed with them after moving. Obviously, the calls went no where. When asking directly “how much notice do I need to give you to cancel my services?” I was told 48 hours. I’m on the phone now and the supervisor tells me it’s 30 days. Unbelievably greedy animals.

    My new service costs literally 2/3rds what Bell cost and is also faster and has no download limits!

  17. Bell Canada is in dire need of a complete overhaul in the area of Customer Service. The so-called leaders of this company should be ashamed and embarrassed by the way they are allowing customers to be treated. I have read most of the complaints filed before mine and I am appalled by the deterioration of a company that once had a good reputation in Canada.

    I have had to make numerous phone calls over a period of several days to request that my landline be disconnected from my house so that I may install a VoIP system offered by a different service provider. I have spoken with numerous Bell Canada employees (located in Canada, India and the Philippines) that have given me mixed messages and have been unwilling or unable to help me. It is obvious that they are given very little training or authority to do anything, especially when it comes to resolving a problem or escalating it to a higher authority. Transferring you to another department, placing you on eternal hold without an explanation or hanging up on you are some of the experiences I have had over the last few days with this company. This poor treatment of a customer and lack of service by a “for profit” company in a competitive market is completely shocking to me and disturbing considering the importance of the services this company provides to the public.

    The persons managing Bell Canada need to step up and act like leaders and make much needed changes to its Customer Service policies, procedures and practices. Customer complaints should be treated seriously and responded to quickly and effectively since the existence of the company is dependent on those very same customers and their willingness to spend their hard-earned money to obtain its services.

    Hopefully, someone of integrity will hear our pleas and make this company one Canadians can be proud of. In the meantime, I will be seeking to do business with a service provider that treats its customers with respect and cares to meet their needs.

  18. Bell Canada is in dire need of a complete overhaul in the area of Customer Service. The so-called leaders of this company should be ashamed and embarrassed by the way they are allowing customers to be treated. I have read most the complaints filed before mine and I am appalled by the deterioration of a company that once had a good reputation in Canada.

    I have had to make numerous phone calls over a period of several days to request that my landline be disconnected from my house so that I may install a VoIP system offered by a different service provider. I have spoken with a numerous Bell Canada employees (located in Canada, India and the Philippines) that have given me mixed messages and have been unwilling or unable to help me. It is obvious that they are given very little training or authority to do anything, especially when it comes to resolving a problem or escalating it to a higher authority. Transferring you to another department, placing you on eternal hold without an explanation or hanging up on you are some of the experiences I have had over the last few days with this company. This poor treatment of a customer and lack of service by a “for profit” company in a competitive market is completely shocking to me and disturbing considering the importance of the services this company provides to the public.

    The persons managing Bell Canada need to step up and act like leaders and make much needed changes to its Customer Service policies, procedures and practices. Customer complaints should be treated seriously and responded to quickly and effectively since the existence of the company is dependent on those very same customers and their willingness to spend their hard-earned money to obtain its services.

    Hopefully, someone of integrity will hear our pleas and make this company one Canadians can be proud of. In the meantime, I will be seeking to do business with a service provider that treats its customers with respect and cares to meet their needs.

  19. I am just starting my own journey with trying to cancel Bell services. I have had Bell for over 22 years. Always paid my bills on time. I really haven’t had any trouble with the service but I have noticed that over the past few years my bills are constantly going up. A few dollars added to either my home phone, internet or TV plan every month or so.

    I called Bell to see if there was any way to lower my cost. My bill was up to $247 per month. I was hoping they could give me a better deal so I would not have to go through the hassle of changing everything. Up until this point I had been fairly happy with my services, just not the cost. I was told there weren’t any better deals. This was a 45 minute call. She talked a lot about how their services were superior. I was pretty angry when I was told I did not even “qualify” for the prices advertised on their own website. I don’t know how you qualify, but paying your bills on time for over 22 years was not it. So I went ahead and explored other options.

    I arranged to install Teksavvy internet. I called Bell to cancel my internet plan. That went well and I was given an disconnect date (30 days notice required). The week after my cancellation call, I started receiving calls from Bell loyalty/retention department. Initially I didn’t answer the calls because I usually don’t answer 1-800 numbers, knowing it’s usually telemarketers. Finally after many calls I answered. It was Bell offering me a deal of $133/month total to stay with them. I asked the lady why I wasn’t offered this deal when I called the week before and I was told that the promotion was not available then. Needless to say I did not accept the deal because I had already arranged a new internet provider and invested in a modem. My new provider offered 6x’s the speed for much less per month.

    While I was on the phone I did ask about any deals for my remaining services. I was offered $10 off each. Not much when you consider my phone is $77/month and my TV plan is $89. I did accept the $10 off, after making sure I was not locking into any sort of contract. I made the rep aware that I still thought the phone bill was too high. I told her if any promotions come up for the phone to call me because I am actively looking at other options. She told me all the reasons why Bell’s copper lines were more reliable. (Not really an issue with everyone having cellphones)

    Over the next few weeks I investigate my options and end up signing up with OOMA home phone. I pay $99 for the box. It was very easy to set up and I am wowed by the quality of the calls/customer service. I sign up for their premier plan at $99 per year and monthly taxes of $3.98. I make arrangements to port over my Bell number (in the meantime I have a temporary number). I receive an estimated porting date of August 21st.

    The internet cancellation date comes and I check the Bell website and my internet service no longer shows up. I get my next bill and I am charged $29 for 3 days of internet service. My billing date ended on July 25th and I was charged that much for the 3 days until my July 28th cancellation date. Interestingly, the month before I had no internet for 3 days. I had called Bell at that time and they gave me a credit of $6.79 for the time my internet was not available. I called after receiving this bill and point that out, and that resulted in another $3 credit. Still not enough, but I’m tired of fighting them. Every call is 45 minutes at least. I also do not have the two $10 credits I was offered. In fact my $247 bill only went down to $197 after cancelling a $89 internet package!? I am told that it can take up to 2 billing cycles to see me credits appear?!

    It`s a few days after my internet cancellation date (July 31) that I go to make a phone call and I note that my landline phone is dead, no dial tone at all. I unhook everything, try a different phone, turn my answering machine off etc. and come to the realization that I have no home phone line. When I call my home phone number, from my cell, I get one ring and then just static (my home phone does not ring at all). Thank goodness I have my OOMA phone. At first I wonder if it is part of the porting process as I know there can be a few hours of missing phone service the day the port completes. After this persist for a few days, I call Bell and ask if they accidentally cancelled my home phone with my internet disconnection. They tell me that my home phone is still active (and they are still charging me). They want to send a technician out and look to see what the problem is. I would have to take a day off work to be here to meet the technician. I have decided to just let it go, knowing my number port should complete by August 21st and I will then cancel my Bell landline.

    I mailed my internet modem back in the OOMA box. I have been meticulous about saving all the documentation regarding tracking of the package. I have read too many horror stories about Bell saying they didn’t receive it and charging people.

    This is an example of how Bell has alienated loyal customers. They have placed too much emphasis on getting new customers rather than retaining the one’s they have. They don’t offer loyal customers the same incentives. This is going to bite them in the @ss eventually. People have long memories. Bell is going to run out of ‘new’ customers.

  20. Bell, sucks. REALLY DOES !! So I had a cell with them. I agreed to a credit limit,which means when my bill got to a specified amount the service would be suspended until it was paid below that amount. Well, my service would always be shut off…no bill, no notice, nothing. Then 5 days later I would get a bill in the mail with a due date of 10-12 days later.I would pay the bill off, it would take 10 days to get my service back and they would still bill me for the entire month. So they shut my phone off before billing me and 20 days before the due date and then take 10 days to turn it back on. WTF??? So I cancelled my contract….they are now calling me to pay the final amount. I won’t for two reasons…they haven’t billed me yet and their previous actions were in violation of contract agreement.

  21. Worst customer resolution. Every month my bill comes with additional charges and every month I phone and complain. Service charges change randomly and every month I need to phone and argue for hours on end. Bell Canada have no idea what they are doing and are money grabbing.
    We all have to complain about Bell. The Government has to do something about this. Every month new charges. How is this possible. We have a contract and they can change their prices randomly and whenever they feel fit. Customer retention guy named Dylan says he is the highest authority and with no customer resolution agreed to cancel our services after being a customer for 20 years. Look at the amount of unhappy customers on their Facebook page. They do not even try and resolve issues. why are Canadians so complacent. if everyone cancelled their Bell services perhaps they would offer a better service.

  22. Bell is horrible,

    mine issues started in January of this year, I called for a tech to come out to see why our satalite wasn’t working now it was a hard winter but i coldn’t figure it out. A tech came out before even doing something he said he was required to inform me i’d be personally billed for this as the account we had was suspended. I was really confused as according to ‘ONLINE” we were maybe a day late, so my husband called Bell Billing they informed us that we would have to pay 100+ and hour for his services plus the amount we owed which was 547 I was like whoa where did taht number come from they said they didn’t receive out last pmt and that we went over our usuage, i was like no we have unlimited internet we set taht up when we moved into our new house, so they looked claimed we didn’t talk to anyone and owed it, so i was like F you what can i do now they advised if we wanted to cancel to give the Tech there the PVR so we did, it was a 6 year old PVR btw. A few weeks later i get this postage in the mail for the router so i send it to the canada post get my ref number and move on with life. SO with Bell gone we thought, today i open the mail confused i see a F’ing collection notice from whoever is helping this crook of a company saying we owe 647 ? confused i am, i paid the bill and got confirmation from billing WE OWED NOTHING. So i called Bell billing again they said we owed for canceling and the PVR Yummm i said your tech retard took it back in January and we’ve called you since trying to inform you we were not customer in feb or beginning of march, so once again i give them the person adn the employee id i spoke too Hmm magically all comments about my talk were gone and that i was basically a liar. i said i’d give you a ref number but you retards don’t use them which makes no sense i use to work at a call centre and even we gave them out should be required by law they have to incase of dumb ass from india not doing their jobs. SO after an hour of him asking the same damn questions my fav was what was the tech name what day was it what time was it i was like listen dumbass this was back in January i can’t even remember when i peed last today, this is not our problem that their is no communication between ALL your departments he’s like we want to listen to your call, so i tested him i said when was the last conversation we had with billing or even anyone for that matter the funny answer was august of last year , i was like funny i spoke to so and so in april about this mysterious now 189 bill that magically increased month by month but i’m not a customer anymore, he said well sorry we have no call records past august of last year, so like i said to him since you’ve canceled all your centres in India and brought them back to North America bet everything either was deleted or those people in India didn’t know how to take a call, no response only we’ll look into it, ,i just said remove us from collection and get this off my husbands credit rating or my lawyer will have a field day with you he said not nesccesary for the lawyer we’ll get this done. Not 5 mins off the phone my husbands phone rings it’s retention begging us to come back as customers we’re like you assholes sent us to collection without our knowledge and want us to come back WTF is wrong with this company. I emailed this third party BTW with our information from our call she said this occurs all the time that they send customers for amounts that are not the customers problems and don’t follow proper processes wow even their collection agency dislikes them I really think a class action lawsuit needs to be done maybe it’ll wake them up.

  23. I called Bell customer service to query my bill. Their service representative was helpful and polite and led me through the bill item by item. When she said $9.85c was for ‘Solo Phone’ I asked for clarification. She said that she had NEVER seen or heard of this before and put me on hold. When she returned she explained that this was a charge for the use of a Bell telephone, which at one time was compulsory. Since the last Bell phone I had was a rotary dial one, she spoke with her supervisor for approval to have this charge cancelled from my bill. She then informed me that they were going to waive the charge for cancelling this. HELLO!!!!! I asked her if I was understanding her correctly, that they were not going to charge me for cancelling a charge that they should not be charging in the first place and that probably dates back years. They in fact OWE me money but there was no offer of compensation. Has anyone else experienced this?

  24. Bell can suck an egg!!!
    My problem started about a year or so after I signed up for a new contract with the iPhone 4. Bell decided to charge me for 2 months straight, up to 5gb past my 1gb a month internet usage.
    I called to have this sorted and they refused to help. I told them I’m not paying for their mistake. About a week later, they decided to cut my cell service completely.
    With being in between jobs, I had no money to pay them off. After I got into my car accident, I had to re-mortgage the house to pay for everything, including Bell.
    I thought everything was well and dandy until a week later they sent a letter stating I owe them close to 700$ for the iPhone. Then a few days after I get a letter from a Collection Agency for the same owings on the phone.
    Since it was Bell who decided to charge me for extra and then cut my service fully because of their wrong doings, doesn’t that mean they should be the ones to swallow the cost of everything?
    And just today a new Collection Agency on Bell’s behalf is looking for the money. Their letter was dated April 21, 2014 and like i said, I got it today which is April 30 and they want the money by May 1, 2014.
    Do I offer to make a payment plan to get these vultures off my back because I sure as hell ain’t paying Bell or any Collections on their behalf.

  25. I had cancelled my cell with bell on Feb 28 of this year. I was told that I owed them 42.00. I called so many times and asked why I owed them this amount.9 different people gave me different answers. I asked for a statement of my account and was told it takes 10 days to generate. Its been over 42 weeks now and I have not received it. I called today and now they are saying it will cost 542 to send. I have been in contact with the Better Business Bureau and will be sending them a letter. I dont owe these guys money. I did read something online that they were taken to court. They are just trying to get our money so they can get back what they had to pay to the court

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