Here is one more complaint on Bell Canada…
Bell is an ongoing nightmare with me, even though I have cancelled them since July. Here’s the entire story. I cancelled them on June the 30th for my home phone and internet. They told me that after a month, all the services would be cut off.
Simple, then that means that by July 30th, all the payments would stop, right? Wrong.
They decided to cut only my internet off, and had the audacity to bill me for the phone line. Fuming, I called them and demanded to speak to the supervisor. She looked over our account and confirmed with us that we had indeed asked Bell to cut off our services and apologized for the mistake. She asked us to pay whatever was the amount due, and it would be credited back to us. Her reason was that we would be charged for the late fee if we didn’t. That was fine, it was in the ballpark of around $40.
Since we had cancelled our internet, they sent us a stamp to send our modem back. We went to Canada post somewhere in August to send back the modem. After the modem was sent back, they sent us another 3 stamps. Thinking that the modem was lost, I called Bell. The confirmed with me that they HAD received a modem and assured me that the stamps would stop coming. Fine, I thought that was done with.
So for the August bill, I had a accumulated credit of about $50. I asked them when I would get it in the mail, and they assured me that they must revise over all closed accounts, before sending off the credit cheque for us. She told me that the cheque would take about 6 weeks to process. I was also find with that. She also assured me that the revision for our account would be done in September.
September’s bill comes, and they still owe us a credit of $50. I still see a F beside our account number, that tells us that the revision has not completed. I call them up AGAIN, and tell them the ENTIRE story. They tell me to wait until October’s bill, and the cheque will be received by us.
October’s bill came today. And they charged us for the modem that they reported that they received back in August. Honestly, really? I call them up, and ask them what the hell is going on. Until now, all of the representatives have been polite to me, even though they couldn’t resolve my problem. Not this guy, he was RUDE. He’s trying to tell me that I DON’T owe any money to Bell, when it clearly states that Amount Due: 33.85. He asks me, quote on quote, “What part of 50.95 CREDIT do you not understand?” I reply back, “What part of I apparently owe you 75.00 do YOU not understand? Obviously my 75 cancels out the 50.95 that you owe me for about 3 months, and on top of that, I have to PAY YOU.” He tells me to wait on hold while he phones up head office in order to try to get them to speed up my cheque. He tells me that I might be able to see my money by Christmas, or the end of January. Really? I would have been waiting about half a year for my money if I actually do receive it by then. Before I called in and met this rude person, my aunt and cousin called in the morning, because they were so frustrated. They do have a strong accent, which is why I usually handle all of the talking on the phone. The representative that was talking to them, plain out asked them, “Do you know how to speak English?” Really. How rude. Urg.
This whole issue aside, I would have to call Bell around once a month after bills, because they like to charge us for random things that we don’t use. Even if we don’t use long distance, every couple of months, we get charged an extra 10 – 20 dollars for long distance calls to NB, or Calgary. We have no relatives there, so I don’t know how this happens.
Bell has horrible customer service, and are nice and happy to you ONLY when they are receiving your money. They will try to hold onto whatever they owe you for as long as possible.