Two deals featured by TeamBuy from iSkinMedix in September 2011 turned to be a scam. Customers placed orders months ago, but have not received anything yet. TeamBuy does not provide refunds to everyone giving some excuses or not responding to consumers at all. Instead of making things right, TeamBuy became the same scam as iSkinMedix letting thousands of their customers down…
TeamBuy does not have any kind of promises like other group buying websites like Groupon, DealFind, WagJag. Maybe it’s OK for TeamBuy not to stand for their own customers? No promises, no guarantees… Let scam going on… It’s that easy…
Some more details. The first deal happened on September 10, 2011:
$32 for 2 Deluxe Contour Memory Foam Pillows from iSkinMedix – Shipping Included (a $165 Value)
The second one on Sep 17, 2011:
$225 for a Queen Size Memory Foam Mattress from i:SkinMedix – Tax and Shipping Included (a $650 Value)
Thousands of customers bought these deals!
Both of them expired on December 1, 2011. So everyone should have already placed orders at iSkinMedix website as required.
Unfortunately many people are wasting time trying to get TeamBuy to resolve the issues and provide refunds because seems like iSkinMedix is not going to send mattresses and pillows at all due to some “customs” and “shipping” issues. They promise maximum of 1 month for delivery in the deal description and it’s already violated.
There are many frustrated customers commenting on TeamBuy discussion boards as well as TeamBuy support making worthless promises and excuses:
This company’s customer service/experience is terrible. I’m a first time buyer from this company and this will be my last time buying from this company. Terrible shopping experience! There are too mnay problems when it comes to ordering and redeeming the voucher. Hopefully the product won’t be as bad as the company
Hello all! The iSkin Medix mattresses were fulfilled and shipped out on Oct 10, 2011. You should receive them by the end of the month, if you have not received it by then, please contact info @teambuy.ca and we will look at compensation options.
Also what does “if you have not received it by then, please contact info @teambuy.ca and we will look at compensation options” mean, are you already concerned that many of us who ordered these mattresses will not receive them?
Has anyone received their order? I ordered on September 25, today is October 30.
Nope, and I can’t even get a reply from iSkin or Teambuy.
well it’s the end of November and still no mattress, going to try to cancel my order maybe I can still get my money back :( seems like a scam to me
I purchase my pillows over two months ago, it is now November 28th, I’ve tried calling the phone number and the lady couldn’t find my order, I tried emailing team buy they just keep saying oh sorry about that. I haven’t received a tracking number, and based on the responses here it’d be almost pointless to try to cancel since how can team buy cancel an order that the pillow company can’t even find??? Glad I didn’t buy a mattress, worst buy ever!!!!!
I just spoke with TeamBuy today – 16 Dec – and contrary to the information at the beginning of this week, they are now not going to start shipping the mattresses until possibly the end of next week. They think the mattresses are in the US but don’t know for sure…
20 Dec – They say they are now going to start shipping the pillows next week (maybe) and then the mattresses sometime in January.
I emailed iSkinMedix and I never got a reply, is anyone else having this problem? I ordered my 2 pillows in Septmber, and I still have not received them. I cannot even see my order status when I log into the iSkinMedix. I agree that this may be a scam.
Why is teambuy not replying? I don’t have my order which is late just like for everyone else. I was assured the pillows would come the week of Nov 14 and still nothing. This is apparently a SCAM. So what is teambuy going to do about it?
I am ready for a refund after waiting two months, no replies to emails, phone calls, no shipping order #.
Please let me know how i can get a refund
There is a thread on RedFlagDeals forum discussing the problem:
Special thanks to those who brought up complaints about this deal to Trueler’s attention!
TeamBuy should really inform all the voucher holders and issue refunds to everyone for pillows and mattresses!